Recenze doplňku Proton VPN: Fast & Secure
Proton VPN: Fast & Secure od Proton, Proton Team
Odpověď od uživatele Proton Team
Odpověď vývojáře
zveřejněno před 2 dnyThank you for your feedback. Which Firefox version and Proton VPN extension version do you have installed exactly? Are you receiving any error messages? Do you have any other extensions installed for privacy/security purposes? Are you using any antivirus, firewall, or device optimization software? Contact us at https://protonvpn.com/support/contact with more details so we can investigate the issues further and help you troubleshoot.
820 recenzí
- Hodnocení: 5 z 5od uživatele Aimee Oracle Grove, před 9 hodinami
- Hodnocení: 3 z 5od uživatele Ce@p2g77L#W, před 2 dnyIt does its job. Reliable. Not greedy, the free version is quite good.
However, there are some problems specific to Firefox.
There are regular connection problems.
-It always says there's a problem connecting your account, but your account connects (this isn't a huge problem, it's just confusing for some).
-Sometimes it connects and then disconnects after a split second. You have to wait a bit. (Meh, okay, but it's still a problem)
-Sometimes it doesn't connect automatically (this is a minor issue if you've pinned it to the top right, but it's very annoying)
-Loses the browser permissions?? You have to delete the add-on regularly and re-grant the requested permissions. (This is what's frustrating because the necessity of this can be forgotten.)
At least I experience these problems in both Windows and Cachy.Odpověď vývojáře
zveřejněno před 2 dnyThank you for your feedback. Which Firefox version and Proton VPN extension version do you have installed exactly? Are you receiving any error messages? Do you have any other extensions installed for privacy/security purposes? Are you using any antivirus, firewall, or device optimization software? Contact us at https://protonvpn.com/support/contact with more details so we can investigate the issues further and help you troubleshoot. - Hodnocení: 1 z 5od uživatele Overlord69, před 3 dnyI can't tell what's currently going on but starting since today I can't use the addon anymore. Every time I try to connect to a server the whole browser freezes and if I wait long enough, it crashes. I have to open Firefox in troubleshooting mode and remove the addon, because as soon as I enable it it tries to connect to a server and the browser freezes.
Odpověď vývojáře
zveřejněno před 2 dnyThat doesn't sound right. Do you perhaps have the auto-connect feature enabled? Are you receiving any error messages? Which Proton VPN extension version and Firefox version do you have installed? Please contact us at https://protonvpn.com/support/contact with more details so we can have a better understanding of the issue and help you troubleshoot. - Hodnocení: 5 z 5od uživatele FFfanboy42X, před 3 dny
- Hodnocení: 5 z 5od uživatele raz, před 6 dny
- Hodnocení: 5 z 5od uživatele ozfishsys, před 7 dny
- Hodnocení: 1 z 5od uživatele THE-DRAG0N, před 7 dny
- Hodnocení: 2 z 5od uživatele DevourerOS, před 10 dnyI used to love ProtonVPN extension. It was quick and easy. However, now it is a nightmare. It started with the last version causing issues where you had to disable it and reopen the browser, but only on Linux. Well now, even if you disable it, it will lock your browser up and refresh the page every 30 seconds, on Windows and Linux. You have to completely disable and remove it, then go into the folder and delete the xpi in order to use your Firefox. I spent hours trying to place the blame on anything else. Even doing the Firefox troubleshooting where it disables the extensions did not stop this problem. Only completely removing the xpi and setting for it would stop this. I don't know what is going on over there, but I'm sure that you all should revert some of the changes you have been making, since version 1.3.x, would fix these issues. The nag pop-up for rating is horrible, and it doesn't matter if we had rated it or not. There should be a leave me alone box.
Edited, for typos and clarity.
Update: Reinstalled 1.2.16 and the issues with the lockup and reload and forgot to add that just opening the browser without loading a page would cause it to just use up all RAM in the system over about a 5 to 10 minute window. You could just sit there and watch it keep climbing.Odpověď vývojáře
zveřejněno před 9 dnySorry to hear that. Could you share more details about the issue? Does it perhaps occur after rebooting your device? Are you receiving any error messages? Which Proton VPN extension version and Firefox version do you have installed? Please contact us at https://protonvpn.com/support/contact so we can have a better understanding of the issue and help you troubleshoot. - Hodnocení: 2 z 5od uživatele Fox12, před 11 dnyThe extension works fine, but suddenly it stops working; it says ‘network issue’ and I can't log out of my account or the VPN because the extension is somehow ‘frozen’ – I can't open the extension or its settings... Only by disabling the extension can I browse properly again.
I tried reinstalling the extension, but the same thing happened after a few minutes.
A temporary solution I’ve found is to disable the “connect automatically” option and to disable and re-enable the extension when it “freezes” and displays a connection error.Odpověď vývojáře
zveřejněno před 10 dnySorry to hear that. We're aware of the issue, and our team is working on a fix to resolve it, although we currently don’t have a specific timeframe that we can share. Make sure to keep your browser and the Proton VPN extension up-to-date for the latest improvements. Meanwhile, we’ve documented your report accordingly. - Hodnocení: 5 z 5od uživatele Uživatel Firefoxu - 19034227, před 13 dnyDanke für dieses Addon. Läuft hier wunderbar.
- Hodnocení: 5 z 5od uživatele Raven, před 13 dny
Odpověď vývojáře
zveřejněno před 12 dnyWe've passed on your feedback to the team accordingly. That said, if we can help with anything, or if you have any suggestions on what we could do to improve our service, feel free to let us know at https://protonvpn.com/support/contact.- Hodnocení: 5 z 5od uživatele Uživatel Firefoxu - 19909677, před 14 dny
- Hodnocení: 2 z 5od uživatele Uživatel Firefoxu - 13594626, před 14 dnyI love the service, but the extension is incredibly unreliable. Any time I try to set up a new connection, the entire browser locks up for tens of seconds. The connection drops off occasionally, to which the only fix is to disable then enable the extension, then wait for the browser to be responsive again.
Odpověď vývojáře
zveřejněno před 12 dnyThat doesn’t sound right. Are you receiving any error messages? What type of internet connection are you using? Are you using any other extensions for privacy/security purposes? Do you have any antivirus or firewall app installed? Contact us at https://protonvpn.com/support/contact so we can help you troubleshoot. Meanwhile, try reinstalling the extension to see if there's any improvement. - Hodnocení: 5 z 5od uživatele Mike H, před 16 dny
- Hodnocení: 5 z 5od uživatele Uživatel Firefoxu - 13887057, před 17 dny
- Hodnocení: 5 z 5od uživatele Uživatel Firefoxu - 19904687, před 17 dny
- Hodnocení: 5 z 5od uživatele Uživatel Firefoxu - 15314185, před 17 dnyThere is a glut of VPN providers out there, including Firefox's own. I have had nothing but success with Proton's VPN service. Is it better than the others? I have no idea. The UI can be a little overbearing, especially on the mobile app, but its core functionality is solid.