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Recenze doplňku Surfshark VPN Extension

Surfshark VPN Extension od Surfshark

Hodnocení: 3,6 z 5
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294 recenzí
  • od uživatele Komal, před 2 lety
    Useless, only waste your time nothing else

    Odpověď vývojáře

    zveřejněno před 2 lety
    Hey there! We're sorry to hear that your experience has not been a good one. It'd be great if you could reach out to our customer support via live chats or write us an email at support@surfshark.com with more details on the issues you have experienced with Surfshark!
  • od uživatele Uživatel Firefoxu - 12141553, před 2 lety
    Just stopped working, as lots of other reviews said. Can't connect to any proxy. For two months now. Not fixed.

    Odpověď vývojáře

    zveřejněno před 2 lety
    Hi there! I'm sorry to hear that you're having connection issues with Surfshark, however, our friendly support team would be more than happy to help!

    Could you contact us at support@surfshark.com or via live chat?
  • od uživatele bugazz, před 2 lety
    Not working after latest firefox update. just cant connect to any of server

    Odpověď vývojáře

    zveřejněno před 2 lety
    Hey! I am sorry for this inconvenience you are having 😥 Could you please email our Customer Support at support@surfshark.com so we could troubleshoot this problem and set up everything for you correctly?
  • od uživatele Uživatel Firefoxu - 17935028, před 3 lety
    so far it is a complete ripe off, windows install does not work at all!

    Odpověď vývojáře

    zveřejněno před 3 lety
    Hey! We're sorry to hear that you had to encounter this issue. Could you get in touch with our support team at support@surfshark.com? We would be glad to investigate this issue with you!
  • od uživatele ArtsyLinda, před 3 lety
    It is just not working at all now. Was super slow before.

    Odpověď vývojáře

    zveřejněno před 3 lety
    Hey! We're sorry to hear that you've experienced issues with Surfshark, but our Customer Support team is available 24/7 via Live Chat and at support@surfshark.com so please don't hesitate to reach out in your native language. They'll be happy to help answer any questions you may have!
  • od uživatele adasfasf, před 3 lety
  • od uživatele Uživatel Firefoxu - 17910097, před 3 lety
  • od uživatele Uživatel Firefoxu - 17125552, před 3 lety
    After about 3 to 5 minutes of using the Surfshark Firefox extension my computer internet connection slows to a crawl. Tried support but to no avail. The support group at Surfshark gave many suggestions but none seemed to fix the problem.
    This problem has only been occurring in the last 3-4 months. Probably a fault in the updated software.....my guess.

    Odpověď vývojáře

    zveřejněno před 3 lety
    Hey! I apologize for the inconvenience that you have encountered. I would love to hear more about the issues that you're having. Maybe you could drop me a line at miles@surfshark.com? I will gladly assist you personally!
  • od uživatele Iaroslav Stanko, před 3 lety
    Взали дениги за два года, но перестало всё работать !!!

    Odpověď vývojáře

    zveřejněno před 3 lety
    Здравствуйте, спасибо за ваш отзыв. Мы будем рады рассмотреть любые проблемы, с которыми вы столкнулись. Не могли бы вы написать по адресу support@surfshark.com и объяснить, что именно вас не устраивает в письме? Наша служба поддержки обязательно поможет вам!
  • od uživatele RastaKen, před 3 lety
    the "login with code" option disappeared. In the surfshark control panel it shows version 3.19.2 and in firefox version 2.1.6
    I think there is a bug in firefox extensions

    Odpověď vývojáře

    zveřejněno před 3 lety
    Hey there! Could you reach to support@surfshark.com regarding this issue? Our customer support team will definitely help you out!
  • od uživatele Uživatel Firefoxu - 17870811, před 3 lety
    it simply doesn't work, can't log in

    Odpověď vývojáře

    zveřejněno před 3 lety
    Hey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out!
  • od uživatele Uživatel Firefoxu - 17835142, před 3 lety
    NOT WORKING, CANT LOG IN

    Odpověď vývojáře

    zveřejněno před 3 lety
    Hey there! Our support team would love to help solve this issue, could you get in touch via Live Chat or at support@surfshark.com? Thanks!
  • od uživatele Uživatel Firefoxu - 17862433, před 3 lety
    It cannot work in Firefox for log in.

    Odpověď vývojáře

    zveřejněno před 3 lety
    Thanks for the feedback! We would love to take a look at your issue a bit more in detail! Please reach out to support@surfshark.com, where our customer support team will definitely make it right for you!
  • od uživatele Uživatel Firefoxu - 17863649, před 3 lety
  • od uživatele Uživatel Firefoxu - 17857995, před 3 lety
  • od uživatele Uživatel Firefoxu - 17859016, před 3 lety
    Does not recognize valid log in details rendering it useless. I can log into the site & with my account open on the very same web page the app tells me I have the wrong log on details.

    Odpověď vývojáře

    zveřejněno před 3 lety
    Hello! Sorry to hear about your negative experience while using Surfshark. Some additional information would be very helpful in resolving this case, so if you could contact our support team via support@surfshark.com, they would be glad to look into this issue.
  • od uživatele Uživatel Firefoxu - 17858331, před 3 lety
    extension doesnt work in firefox - unable to log in. I am logged in in desktop app and in my account on web, but theextension doesnt accept the same login details for some reason (copied from password manager and doublechecked)

    Odpověď vývojáře

    zveřejněno před 3 lety
    Hey! We appreciate the feedback. I'm sure our customer support team will be able to help you out with this. Please reach out to support@surfshark.com, and explain the issue in more detail.
  • od uživatele zilti, před 3 lety
    It is impossible to log in. That aside, the addon just sucks compared to just using the wireguard config files from Surfshark (that they hide quite well).

    Odpověď vývojáře

    zveřejněno před 3 lety
    Thanks for the feedback! We would love to take a look at these issues you experienced. Please reach out to support@surfshark.com, where our customer support team will definitely help you out with this.
  • od uživatele Felix, před 3 lety
    not working and not 3.19 show in the website

    Odpověď vývojáře

    zveřejněno před 3 lety
    Hello there, thanks for the honest feedback. Could you drop a letter to our Customer support team at support@surfshakr.com ,as I am sure they would fix the issue?
  • od uživatele MsMeggo, před 3 lety
    Its just a garbage VPN. I spend more time touble shooting its connection than actually doing what I want a VPN for.

    Odpověď vývojáře

    zveřejněno před 3 lety
    Hey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out!
  • od uživatele Uživatel Firefoxu - 15436777, před 3 lety
    I cannot wait for my surfshark subscription to end. This "service" has been the worst.

    Odpověď vývojáře

    zveřejněno před 3 lety
    Hello. Let us apologize for the issues you had to experience with our service. We would love to help you resolve this issue, therefore we would kindly ask you to contact our friendly Live Chat support or send us an e-mail at support@surfshark.com. We will be waiting for you!
  • od uživatele Uživatel Firefoxu - 17820161, před 3 lety
  • od uživatele Uživatel Firefoxu - 14636806, před 3 lety
  • od uživatele Uživatel Firefoxu - 17803340, před 3 lety
    keep asking to re-login. is there a problem with the firefox?

    Odpověď vývojáře

    zveřejněno před 3 lety
    Hey there! It would be great if you could reach out to our friendly customer support team via live chats or write us an email at support@surfshark.com so we could investigate this further!
  • od uživatele Uživatel Firefoxu - 17169000, před 3 lety
    The connection is always dropping + dns is leaking, it's extremely risking my privacy if the quality of service I'm paying for is so bad. I hope you'll pay more attention to the extensions on firefox.

    Odpověď vývojáře

    zveřejněno před 3 lety
    Hello! We're sorry to hear that you're having to deal with such poor performance. Could you reach out to us via live chats or write us an email at support@surfshark.com so we could resolve the issues you're experiencing?