Hey there!

1Password X does offer a new user experience, so it is definitely not what you’re used to from the old companion extension. We strongly suggest you take a look here to get better acquainted with 1Password X in order to give it a proper go: https://support.1password.com/getting-started-1password-x/

If you’re having specific issues or troubles, feel free to email us all the details to support+extensions@1password.com and we’ll be more than happy to help you.