Hi! I'm not sure what you're referring to. AdBlock doesn't spy on users. Please read our privacy policy at https://getadblock.com/privacy and the following article in our knowledge base for more information: https://help.getadblock.com/solution/articles/6000087917-i-see-a-warning-that-adblock-can-access-my-data-and-browsing-activity-

If you have questions about anything you read, feel free to send an email to help@getadblock.com. Thanks!
- Rhana, AdBlock Community Manager

Hi, Beard! I'm not sure where you got the idea that we collect user data. We do not collect any personally identifiable information on the vast majority of our users. As our privacy policy states, "If all you do is use the extension then you're practically, except for an anonymous, unique ID, invisible to us."

For the 0.1% of our users who donate (again from our privacy policy), "we collect and store all information, excluding the credit card number, given during the payment process. This includes IP address, unique ID, logging some of the button clicks (payment, download buttons) and user event logging. AdBlock does not handle or have access to full credit card numbers, bank account details or payment account login information."

I encourage you to read this article in our Knowledge Base:

https://help.getadblock.com/solution/articles/6000087917-i-see-a-warning-that-adblock-can-access-my-data-and-browsing-activity-

...as well as our privacy policy:

https://getadblock.com/privacy/

And if you have any questions about anything you read in these sources, please feel free to ask! Just drop us a line at help@getadblock.com.

- Rhana Cassidy
AdBlock Community Manager

Hi! This can happen with any add-ons. It's usually a browser issue, not a problem with the add-on. Please try clearing your browser cache and cookies, restart Firefox, and try installing AdBlock again. If that doesn't work, it may be a conflict with another add-on. Disable all of them and try installing AdBlock again.

If none of that helps, please open a ticket at help.getadblock.com so we can look into this with you. Thanks!

- Rhana, AdBlock Community Manager

Hallo! Würde es Ihnen etwas ausmachen, ein Ticket bei help.getadblock.com zu öffnen? Bitte fügen Sie die Debug-Informationen von der SUPPORT-Registerkarte in den AdBlock-Optionen hinzu, einen Screenshot der angezeigten Fehler und einen Link zu einer Seite, auf der das Problem auftritt. Vielen Dank!

Hi! Would you mind opening a ticket at help.getadblock.com? Please include the debug info from the SUPPORT tab in AdBlock's options, a screenshot of any errors you're seeing, and a link to a page where the problem is happening. Thanks!
- Rhana, AdBlock Community Manager

Hi! Not sure what's going on there. No one else is reporting a similar issue, so there might be something interfering on your side. Can you please restart your computer, then visit https://getadblock.com and install AdBlock from there? If that doesn't help, please open a ticket at help.getadblock.com and we'll put on our troubleshooting hats. Thanks!

- Rhana, AdBlock Community Manager

Hey Mi Koy, we're sorry AdBlock disappointed you! We'd love for you to drop us a line at help@getadblock.com and tell us what went wrong. We'll do our best to make it right for you!

- Rhana, AdBlock Community Manager

There are a few ways to tell AdBlock to not block an add -- you can use the Pause button or if it's a page you'd like to visit regularly you can whitelist a page (which also tells AdBlock not to run on that page).

If you would like additional assistance, you can reach us at help.getadblock.com.

Thanks.
The AdBlock Team

Oi Davi. Obrigado pela sua análise. Existem vários motivos pelos quais os anúncios podem passar pelo AdBlock. Por favor, tente estas sugestões: https://help.getadblock.com/solution/articles/6000061202-seeing-unblocked-ads-start-here-

Hi Davi. Thanks for your review. There are several reasons ads can slip past AdBlock. Please give these suggestions a try: https://help.getadblock.com/solution/articles/6000061202-seeing-unblocked-ads-start-here-
- Rhana, AdBlock Community Manager

Hi! If you're still seeing ads after installing AdBlock, here are some things to check: https://help.getadblock.com/solution/articles/6000061202-seeing-unblocked-ads-start-here-

If those suggestions don't help, please open a ticket at help.getadblock.com. Include the debug info from the SUPPORT tab in AdBlock's options, a link to a page where you're seeing ads, and a screenshot of the ads that captures the entire screen. Thanks!
- Rhana, AdBlock Community Manager

Hi. I'm happy to try to help. Pausing AdBlock temporarily disables all the filter lists you're subscribed to, one of which is most likely preventing you from logging in to that site.

If you still can't get in with AdBlock paused, then AdBlock is not blocking the site. Firefox's built-in tracking protection is probably the culprit. (https://developer.mozilla.org/en-US/Firefox/Privacy/Tracking_Protection)

If you turn off Firefox Tracking Protection and you *still* can't log in, please try these additional troubleshooting steps: https://help.getadblock.com/solution/articles/6000161397-i-turned-off-adblock-or-whitelisted-a-site-or-i-don-t-have-an-ad-blocker-but-the-site-still-asks-me

Hope this helps!

- Rhana, AdBlock Community Manager

Ciao e grazie per aver condiviso i tuoi pensieri con noi. Se visualizzi annunci, prova a seguire questi passaggi per la risoluzione dei problemi. (Incolla il testo in Google Translate se necessario).
https://help.getadblock.com/solution/articles/6000061202-seeing-unblocked-ads-start-here-

Hi and thanks for sharing your thoughts with us. If you're seeing ads, please try these troubleshooting steps. (Paste the text into Google Translate if needed.)
https://help.getadblock.com/solution/articles/6000061202-seeing-unblocked-ads-start-here-

- Rhana, AdBlock Community Manager

Hi jonwww, thanks for sharing your thoughts with us! I'm not sure why you got that error. AdBlock works fine with the latest version of Firefox. Would you mind opening a ticket on our support site, https://help.getadblock.com? I'd like to look into this for you. Thanks!

- Rhana, AdBlock Community Manager

Thanks for letting us know. Oftentimes, high memory usage like this can be the result of having a large number of filter lists enabled. Do you happen to know how many you have enabled? If it's more than 3 or 4, you can experiment with some of the filter lists to see if that helps.

Thanks.
The AdBlock Team

Hi! Thanks for sharing your thoughts with us. Would you mind opening a ticket on our support site, https://help.getadblock.com? I bet there's something we can suggest that will get your anti-virus to play nicely with AdBlock. :)

- Rhana, AdBlock Community Manager

Привет, и спасибо, что поделились своими мыслями с нами. Попробуйте эти решения, если вы видите разблокированную рекламу на российских и украинских веб-сайтах: https://help.getadblock.com/solution/articles/6000110719-i-m-seeing-ads-on-russian-and-ukrainian-websites

Пожалуйста, смотрите этот пост на форуме RU AdList для информации на русском: https://forums.lanik.us/viewtopic.php?f=102&t=22512

- Rhana, AdBlock Community Manager

Hi, V. We're sorry you're not happy with AdBlock. I'd love to know how we disappointed you and whether there's anything we can do to improve your opinion. Would you mind dropping us a note at help@getadblock.com? Thanks so much!

- Rhana, AdBlock Community Manager

Hi! We're sorry you're not happy with AdBlock! We have some troubleshooting tips for unblocked ads here: https://help.getadblock.com/solution/articles/6000061202-seeing-unblocked-ads-start-here-

If they don't help, feel free to open a ticket at help.getadblock.com. Please include debugging information (https://help.getadblock.com/solution/articles/6000087856-how-do-i-give-you-debugging-information-). Thanks!

Rhana, AdBlock Community Manager

Ciao! Le richieste di disattivare il blocco degli annunci sono davvero frustranti. Abbiamo alcuni soluzioni alternative che possono aiutare!

Hello! Requests to disable ad blocking are really frustrating. We have some alternative solutions that can help!

Rhana, AdBlock Community Manager

Hi there,

We are sorry to hear you are having difficulty. You can turn off AdBlock by clicking on the AdBlock icon in your browser (the icon looks like a stop sign with a hand in it) and then clicking "Pause". That will tell AdBlock to stop working.

Please let us know if you have any other questions, or if you are trying to do something else.

Thanks,
The AdBlock Team

Thanks for the feedback. Do you mind sending us a ticket at help@getadblock.com with a link to the videos where you are not seeing ads blocked?

AdBlock is designed to block ads on YouTube and for the vast majority of users, it does, but there are always pesky exceptions, which it sounds like might be the case here.

If you don't mind sending in a support ticket we'd be happy to help fix the issue for you.

Thanks.
The AdBlock Team