Since they were hacked in December, this has been a train wreck. I can not explain my obscene exasperation without cursing.
Once you centralize your passwords with someone else you lose all control and there is no ... no customer support except the faq's! I did all three of the password resets but none of the answers applied. Why? Why?
Because I was using the correct password the entire time. I had to uninstall and reinstall the password manager.
OH, did I mention they change the way it looks and operates periodically? That's always pleasant I assure you.

When you sign into thier authenticator it changes your device from your computer to you moble. To turn it back.... I'm screaming in fury over this ARRRRRRRRG.

Thank God I figured it out on my LAST ATTEMPT. The FAQs didn't apply, and there is ZERO customer support. Did I mention that?

I will down load my passwords and fire them right away.