Κριτικές για το Surfshark VPN Extension
Surfshark VPN Extension από Surfshark
Κριτική από Tartar
Βαθμολογία 1 από 5
από Tartar, 3 χρόνια πριν(Updated in 2022/11/14) This addon is still very terribly unstable. I'm living in Taiwan, and network environment is quite speedy when without VPN, but after enabling Surfshark VPN in Firefox, the experience becomes a nightmare: the network often becomes very slow (Even though the servers I selected shows the loading are quite low, < 25%), or unexpected disconnection and shows some unreasonable error message (for example, it often shows "your subscription is expired", but my subscription should be expired in 2023/06). Whenever I encounter such problem, what I only can do is restarting Firefox, this is the only addon I'm using with the most ridiculous quality.
If you rate 1 star to this addon, no matter how detailed is your issue description in this review, they always reply and ask you to contact their supporter via live chat or email, but if you really do contact with their support, the only thing they are going to do is to merely ask you to reinstall the addon and try again, and you will find nothing improved at all. LOL.
(Updated in 2022/04/14: In 2022/03/01, the reply from developer ask me contact to their Customer Support via Email, and they ask me to reinstalling the addon. So I reinstalled, however this doesn't solve the problem at all. It just logged out immediately when I click on addon's icon in 2022/04/14. Ridiculous. ) This addon may suitable for some unimportant tasks such as watching Netflix, BUT this is DEFINITELY NOT SAFE for sensitive data. Because this addon gets red text "error" in the popup UI frequently and cannot work at all until I restart my Firefox, sometime I have to restart my Firefox more than 5 times in a day. // THE TERRIBLY WORST PART IS: sometimes, when mouse hovering on the toolbar icon, it shows colored "connected" so I feel easy to work. But occasionally when I click the toolbar icon... I was astonished to find that I am totally logged-out, without any sign?! (and the toolbar icon became to gray immediately), I even donno when it logged out. What the hell is this stability for a service focused on "Security"? You even cannot make a average-degree stable addon. I have never used any other addon is unstable like half of this one in recent 10 years.
If you rate 1 star to this addon, no matter how detailed is your issue description in this review, they always reply and ask you to contact their supporter via live chat or email, but if you really do contact with their support, the only thing they are going to do is to merely ask you to reinstall the addon and try again, and you will find nothing improved at all. LOL.
(Updated in 2022/04/14: In 2022/03/01, the reply from developer ask me contact to their Customer Support via Email, and they ask me to reinstalling the addon. So I reinstalled, however this doesn't solve the problem at all. It just logged out immediately when I click on addon's icon in 2022/04/14. Ridiculous. ) This addon may suitable for some unimportant tasks such as watching Netflix, BUT this is DEFINITELY NOT SAFE for sensitive data. Because this addon gets red text "error" in the popup UI frequently and cannot work at all until I restart my Firefox, sometime I have to restart my Firefox more than 5 times in a day. // THE TERRIBLY WORST PART IS: sometimes, when mouse hovering on the toolbar icon, it shows colored "connected" so I feel easy to work. But occasionally when I click the toolbar icon... I was astonished to find that I am totally logged-out, without any sign?! (and the toolbar icon became to gray immediately), I even donno when it logged out. What the hell is this stability for a service focused on "Security"? You even cannot make a average-degree stable addon. I have never used any other addon is unstable like half of this one in recent 10 years.
Απάντηση προγραμματιστή
δημοσιεύτηκε στις 3 χρόνια πρινHi there! I would be more than happy to take a look at your issue with our extension personally, could you contact me via email at maria@surfshark.com? Thanks, Maria.
1.136 κριτικές
- Βαθμολογία 5 από 5από DR4CO, 7 μέρες πριν
Απάντηση προγραμματιστή
δημοσιεύτηκε στις 8 μέρες πρινЗдравствуйте, спасибо, что обратились к нам. Мы хотели бы выяснить, с какими проблемами вы столкнулись при работе с Surfshark, и выяснить, чем мы можем помочь. Пожалуйста, свяжитесь с нами по адресу support@surfshark.com или присоединитесь к чату на нашем сайте.- Βαθμολογία 4 από 5από Χρήστης Firefox 19422337, 12 μέρες πρινSo far it has been a huge upgrade on StarVPN both in performance and reliability. The only issue I have that I would take off only half a point if I could, is that on YouTube some channels can detect I'm using a VPN and the content is blocked. Which is half the reason to use a VPN in the first place. Otherwise its been solid as a rock. I blindly signed up for 2 years and I'm glad I did as the first 3 months have been great
Απάντηση προγραμματιστή
δημοσιεύτηκε στις 12 μέρες πρινHi, we're glad to hear that you're enjoying Surfshark overall. As for streaming services, you should be able to use all websites and streaming services when using a VPN, provided you are not violating the terms of the particular website or streaming service. If you follow the service provider's or website's terms but still cannot reach them when using Surfshark, please get in touch with us at support@surfshark.com. Απάντηση προγραμματιστή
δημοσιεύτηκε στις 14 μέρες πρινHi there, thank you for your feedback. If there is anything else we can do to improve your experience, feel free to reach out to our team at support@surfshark.com or via live chat on our help center website. Happy surfing!- Βαθμολογία 1 από 5από Χρήστης Firefox 12919809, ένας μήνας πριν
- Βαθμολογία 1 από 5από Brahvim, ένας μήνας πριν
- Βαθμολογία 5 από 5από Χρήστης Firefox 16957695, ένας μήνας πρινlove love this extension - provides flexibility for when i need to be connected to a different location than the rest of my pc when binge watching lol
also LOVE firefox! - Βαθμολογία 4 από 5από Χρήστης Firefox 13547010, ένας μήνας πρινNothing bad to say about it. Mostly works well, sometimes it disconnects though and you need to reconnect.
Απάντηση προγραμματιστή
δημοσιεύτηκε στις ένας μήνας πρινHi there, thank you for reaching out. We would like to take a closer look at what could be causing this connectivity problem on your device and what we can do to help resolve it. Please reach out to us at support@surfshark.com or by joining live-chat on our website. - Βαθμολογία 4 από 5από Χρήστης Firefox 15404888, ένας μήνας πριν
- Βαθμολογία 1 από 5από centurion 2000, 2 μήνες πριν
- Βαθμολογία 3 από 5από loz, 2 μήνες πριν
- Βαθμολογία 5 από 5από Χρήστης Firefox 19174478, 2 μήνες πριν
- Βαθμολογία 1 από 5από ModiMagic, 2 μήνες πριν
- Βαθμολογία 1 από 5από Akihiko, 2 μήνες πρινHopeless. Complicated to set up firefox and detect extension and it does not remove ads on youtube or yahoo which is why I subscribed.
Απάντηση προγραμματιστή
δημοσιεύτηκε στις 2 μήνες πρινHi there. Our CleanWeb ad blocker should reduce the number of ads and banners you see. In this case, we recommend reinstalling the Firefox extension to see if that helps with this issue. In case the problems persist, please reach out to our support team at support@surfshark.com or via live chat on our help center website. - Βαθμολογία 5 από 5από Χρήστης Firefox 18984786, 2 μήνες πριν
- Βαθμολογία 5 από 5από Χρήστης Firefox 19024805, 2 μήνες πριν
- Βαθμολογία 3 από 5από Χρήστης Firefox 19133945, 2 μήνες πριν
- Βαθμολογία 5 από 5από Χρήστης Firefox 19125746, 2 μήνες πριν
- Βαθμολογία 5 από 5από Χρήστης Firefox 18552847, 2 μήνες πριν
- Βαθμολογία 1 από 5από Jason, 2 μήνες πρινI keep getting a pop-up that this add-on is slowing down the browser down while the VPN is disabled and inactive, and pages don't refresh until I stop it.
Απάντηση προγραμματιστή
δημοσιεύτηκε στις 2 μήνες πρινHey, we recommend trying different servers to see if the problem persists. Also, ensure no other VPN is running in the background and consider reinstalling the extension. If these steps don't help, please reach out to us at support@surfshark.com for further assistance. We'd be glad to help. Απάντηση προγραμματιστή
δημοσιεύτηκε στις 2 μήνες πρινЗдравствуйте, нам требуется электронная почта для более удобного управления аккаунтом и подпиской. Мы понимаем вашу обеспокоенность, однако мы всегда принимаем все необходимые меры предосторожности, чтобы обеспечить безопасность и полезность аккаунта. Если вам нужна дополнительная помощь, обращайтесь по адресу support@surfshark.com или через чат на нашем сайте.