Κριτικές για το Surfshark VPN Extension
Surfshark VPN Extension από Surfshark
275 κριτικές
- Βαθμολογία 1 από 5από AndreMtl 123, ένας χρόνος πρινhave trouble activating..paying it was seamless but configuring it is Hell on Firefox or Linux..I may cancel my purchase
Απάντηση προγραμματιστή
δημοσιεύτηκε στις ένας χρόνος πρινHi, thanks for your feedback. We're sorry to hear that you had difficulties setting up our Linux app and Firefox extension. We'd like to assist you with this issue, could you reach out to us at support@surfshark.com or by joining live chats on our site? Απάντηση προγραμματιστή
δημοσιεύτηκε στις ένας χρόνος πρινHi there, we're sorry to hear that you're having issues using Surfshark. We'd love to help you sort things out, so reach out at support@surfshark.com or via live chats and we'll look into it and help you get started.- Βαθμολογία 1 από 5από Zlod, ένας χρόνος πρινCan't log in in in cause login page on whitch you redirecting are blocked
Απάντηση προγραμματιστή
δημοσιεύτηκε στις ένας χρόνος πρινHi, we're sorry to hear that you had issues with logging in and we'd be happy to investigate this issue for you.
Could you contact us at support@surfshark.com or by joining live chats on our site? - Βαθμολογία 1 από 5από tom, ένας χρόνος πριν
- Βαθμολογία 1 από 5από Flemming, ένας χρόνος πρινi cant login i reset my password and it keeps telling me the password or gmail are wrong i checked everything and its all right i don't know what to do ???
Απάντηση προγραμματιστή
δημοσιεύτηκε στις ένας χρόνος πρινHey Flemming, we're sorry to hear about the trouble you're experiencing with logging in. It sounds like you've already taken some steps to resolve the issue by resetting your password. To assist you further, could you please reach out to us at support@surfshark.com or via live chat? - Βαθμολογία 1 από 5από foflue, ένας χρόνος πρινi cant login i reset my password and it keeps telling me the password or gmail are wrong i checked everything and its all right i don't know what to do
Απάντηση προγραμματιστή
δημοσιεύτηκε στις ένας χρόνος πρινHi there, we're sorry to hear about the trouble you're experiencing with logging in. It sounds like you've already taken some steps to resolve this by resetting your password. To assist you further, could you please reach out to our support team at support@surfshark.com or via live chat? They'll be able to help you troubleshoot this issue more effectively. - Βαθμολογία 1 από 5από Χρήστης Firefox 18333386, ένας χρόνος πριν
- Βαθμολογία 1 από 5από Χρήστης Firefox 16491044, ένας χρόνος πρινWon't allow login. Updated pwd, still won't allow login. Total garbage.
Απάντηση προγραμματιστή
δημοσιεύτηκε στις ένας χρόνος πρινHi, thanks for your feedback. We're sorry to hear that you had login issues while using Surfshark and we'd be glad to help you regain access.
Could you contact us at support@surfshark.com or via live chat on our website? - Βαθμολογία 1 από 5από Nelan, ένας χρόνος πριν
Απάντηση προγραμματιστή
δημοσιεύτηκε στις ένας χρόνος πρινHi, thanks for your review. We'd be happy to help you with any issues you had with Surfshark, could you contact us at support@surfshark.com or via live chat on our website?- Βαθμολογία 1 από 5από Χρήστης Firefox 14902835, ένας χρόνος πρινMy computer currently shows lack of application memory with Surfshark showing 59G of use
Απάντηση προγραμματιστή
δημοσιεύτηκε στις ένας χρόνος πρινHi there, thanks for your review. We'd like to take a closer look at the issues you're having with the lack of application memory, could you reach out to us at support@surfshark.com or via live chat on our site? - Βαθμολογία 1 από 5από Χρήστης Firefox 18200692, ένας χρόνος πρινполное неработающее дерьмо да еще и ркгистрацией
Απάντηση προγραμματιστή
δημοσιεύτηκε στις ένας χρόνος πρινПривет! Мы будем рады помочь вам с любыми проблемами, возникшими при использовании Surfshark. Не могли бы вы связаться с нашей службой поддержки по адресу support@surfshark.com или через чат на нашем веб-сайте? - Βαθμολογία 1 από 5από Χρήστης Firefox 18239263, ένας χρόνος πρινThey charged me an additional $28.99 aside from the $65.34, when I specifically stated I DID NOT WANT a 12 month extension upon signing up.
Their customer support is simply terrible, as they proclaim to be able to easily claim a refund through their live chat - which I tried after receiving those emails; however, none of their live chat links on the website work.
When I finally get a work around to the live chat, I only get the option to cancel the auto-renewal, but not my money back.
I lost $94.33 in a minute. This company scams people out of their money.Απάντηση προγραμματιστή
δημοσιεύτηκε στις ένας χρόνος πρινHi, thanks for your review. We're sorry to hear that you had issues getting a refund for your 1-year extension, could you contact us at miles@surfshark.com? We'd be happy to take a look at your specific situation. - Βαθμολογία 1 από 5από jan101, ένας χρόνος πρινEver since the company began offering complimentary subscriptions through cashback, the service quality has significantly declined. There are frequent VPN disconnects and unstable connections occurring twice a day. The browser extension is subpar, causing a reduction in speed by more than 80% at times. Additionally, the split tunneling feature does not function properly, leading to lag issues while playing games. Customer support is inaccessible, lacking both live chat and email options for assistance. It is disheartening that new customers who availed the cashback promotion receive free VPN with presumably better service, while loyal paying customers like myself experience slow speeds and a lack of support. Thank you for nothing, just lost a customer.
Απάντηση προγραμματιστή
δημοσιεύτηκε στις ένας χρόνος πρινHi, we appreciate your feedback. We apologize for the inconvenience you had due to multiple issues while using Surfshark and we'd be happy to help you as much as possible. Could you contact our support team at support@surfshark.com or via live chat on our website? - Βαθμολογία 1 από 5από John Ryan, ένας χρόνος πριν
- Βαθμολογία 1 από 5από APX, ένας χρόνος πρινTo be honest, compared with the nordvpn extension, this extension is just junk. Very unstable proxy performance.
Απάντηση προγραμματιστή
δημοσιεύτηκε στις ένας χρόνος πρινHello there! We're sorry for the inconvenience that you have encountered. It would be great if you could contact our support team via live chat or email at support@surfshark.com, so they could check further on the issues that you have encountered. - Βαθμολογία 1 από 5από Alfado, 2 χρόνια πρινAbsolute garbage. the customer service is non existent and canceling a subscription is next to impossible. The online FAQ just keeps redirecting to itself and any link to do their "live chat" is fake. The advertised 24/7 customer support is a lie and you'll be asked 3 times to fill out a survey about why you want to cancel just to be again redirected to the FAQ. Email is the only way to get even a automated response just to again be linked to the FAQ and a survey.
Απάντηση προγραμματιστή
δημοσιεύτηκε στις 2 χρόνια πρινHi, Alfado! We're sorry for the inconvenience you experienced trying to cancel your subscription. Could you contact us at miles@surfshark.com so we can investigate your case in a personal manner? - Βαθμολογία 1 από 5από Χρήστης Firefox 18105820, 2 χρόνια πριν
- Βαθμολογία 1 από 5από Χρήστης Firefox 17692527, 2 χρόνια πριν
- Βαθμολογία 1 από 5από lostprophet, 2 χρόνια πρινit simply doesnt work. it works at the beginning of the connection for 1-2 minutes then it stop. useless
Απάντηση προγραμματιστή
δημοσιεύτηκε στις 2 χρόνια πρινHey there! We're sorry to hear you had to run into this connection issue. Our team would be glad to help you out. Could you reach out to them via email at support@surfshark.com? Thank you! - Βαθμολογία 1 από 5από Χρήστης Firefox 18037445, 2 χρόνια πριν
- Βαθμολογία 1 από 5από Χρήστης Firefox 16127288, 2 χρόνια πριν
- Βαθμολογία 1 από 5από Χρήστης Firefox 11344374, 2 χρόνια πρινЭта хрень не работает на территории России
Απάντηση προγραμματιστή
δημοσιεύτηκε στις 2 χρόνια πρινПривет! Мы приносим свои извинения за причиненные неудобства, не могли бы Вы связаться с нами по адресу support@surfshark.com. Наша команда с радостью поможет Вам. - Βαθμολογία 1 από 5από Aleksander_W, 2 χρόνια πρινWaste of time, it doesn't work, after enabling browser is not able to connect to any host.
Απάντηση προγραμματιστή
δημοσιεύτηκε στις 2 χρόνια πρινHey, Aleksander! We're sorry to hear you had to encounter this issue. We would truly love to help you out therefore if you could please reach out to us at support@surfsark.com. Thank you! - Βαθμολογία 1 από 5από Χρήστης Firefox 14699268, 2 χρόνια πρινДля запуска требует создать учётную заппись!
Απάντηση προγραμματιστή
δημοσιεύτηκε στις 2 χρόνια πρινПривет! Нам очень жаль, что у Вас возникли эти проблемы. Если Вы обратились в нашу службу поддержки по электронной почте, то ожидайте ответа в течение нескольких часов. Кроме того, Вы можете сразу же связаться с ними через Live Chat на нашем сайте, поэтому, пожалуйста, попробуйте это сделать.