Reviews for Surfshark VPN Extension
Surfshark VPN Extension by Surfshark
Review by B1G
Rated 1 out of 5
by B1G, 3 years agoFor about a Month, whenever I start Firefox extension and connect to VPN, it is fast for the first 5 minutes then becomes terribly slow beyond and in some cases not even working anymore, and it happens very constantly. Because it disconnects from the static IP-Address and from the connection overall. Same problem as many users i read here. It used to work great with my terminal connection and the web extension but for a month this seems just not to work anymore . I tried to reinstall so many times and its still persists. Tried to get support in on this but couldn't find any proper way to contact them other then their build in bot that is not that helpful with issues like this. The service is great and the terminal connection seems to work great but this about their firefox extension which is terrible for about a Month or so and it seems that they can't fix it or don't want to fix it.
Developer response
posted 3 years agoHi there! Thank you for your feedback! I am sorry to hear that you are encountering connection and speed issues with our Firefox extension. However, I believe that our friendly support team can fix that for you easily! Could you send them a letter to support@surfshark.com?
1,140 reviews
- Rated 1 out of 5by iordaki iordaki, 2 days agoЭтот кусок фекалий после закрытия крышки ноутбука более не подключается. До сих пор танцы с бубнами решалось. Сегодня уже 2 часа ни черта не помогает.
Developer response
posted 2 days agoЗдравствуйте! Нам очень жаль, что у вас возникли проблемы с подключением после перехода компьютера в спящий режим. Рекомендуем обратиться в нашу службу поддержки по адресу support@surfshark.com или в онлайн-чат на нашем сайте. - Rated 1 out of 5by Firefox user 13982453, 2 days ago
- Rated 5 out of 5by Firefox user 18423221, 6 days ago
- Rated 5 out of 5by mitchleung, 13 days ago
- Rated 5 out of 5by DR4CO, 25 days ago
Developer response
posted a month agoЗдравствуйте, спасибо, что обратились к нам. Мы хотели бы выяснить, с какими проблемами вы столкнулись при работе с Surfshark, и выяснить, чем мы можем помочь. Пожалуйста, свяжитесь с нами по адресу support@surfshark.com или присоединитесь к чату на нашем сайте.- Rated 4 out of 5by Firefox user 19422337, a month agoSo far it has been a huge upgrade on StarVPN both in performance and reliability. The only issue I have that I would take off only half a point if I could, is that on YouTube some channels can detect I'm using a VPN and the content is blocked. Which is half the reason to use a VPN in the first place. Otherwise its been solid as a rock. I blindly signed up for 2 years and I'm glad I did as the first 3 months have been great
Developer response
posted a month agoHi, we're glad to hear that you're enjoying Surfshark overall. As for streaming services, you should be able to use all websites and streaming services when using a VPN, provided you are not violating the terms of the particular website or streaming service. If you follow the service provider's or website's terms but still cannot reach them when using Surfshark, please get in touch with us at support@surfshark.com. Developer response
posted a month agoHi there, thank you for your feedback. If there is anything else we can do to improve your experience, feel free to reach out to our team at support@surfshark.com or via live chat on our help center website. Happy surfing!- Rated 1 out of 5by Firefox user 12919809, a month ago
- Rated 1 out of 5by Brahvim, a month ago
- Rated 5 out of 5by Firefox user 16957695, a month agolove love this extension - provides flexibility for when i need to be connected to a different location than the rest of my pc when binge watching lol
also LOVE firefox! - Rated 4 out of 5by Firefox user 13547010, 2 months agoNothing bad to say about it. Mostly works well, sometimes it disconnects though and you need to reconnect.
Developer response
posted 2 months agoHi there, thank you for reaching out. We would like to take a closer look at what could be causing this connectivity problem on your device and what we can do to help resolve it. Please reach out to us at support@surfshark.com or by joining live-chat on our website. - Rated 4 out of 5by Firefox user 15404888, 2 months ago
- Rated 1 out of 5by centurion 2000, 2 months ago
- Rated 3 out of 5by loz, 2 months ago
- Rated 5 out of 5by Firefox user 19174478, 2 months ago
- Rated 1 out of 5by ModiMagic, 2 months ago
- Rated 1 out of 5by Akihiko, 2 months agoHopeless. Complicated to set up firefox and detect extension and it does not remove ads on youtube or yahoo which is why I subscribed.
Developer response
posted 2 months agoHi there. Our CleanWeb ad blocker should reduce the number of ads and banners you see. In this case, we recommend reinstalling the Firefox extension to see if that helps with this issue. In case the problems persist, please reach out to our support team at support@surfshark.com or via live chat on our help center website. - Rated 5 out of 5by Firefox user 18984786, 2 months ago
- Rated 5 out of 5by Firefox user 19024805, 2 months ago
- Rated 3 out of 5by Firefox user 19133945, 2 months ago