Reviews for Surfshark VPN Extension
Surfshark VPN Extension by Surfshark
1,144 reviews
Developer response
posted 3 years agoHello there! I'm sad to hear that your experience with Surfshark hasn't been up to your expectations so far. Perhaps you could send a letter to our friendly support team to support@surfshark.com if you have any issues or questions? They will gladly help you out!- Rated 5 out of 5by Firefox user 15443954, 3 years ago
- Rated 2 out of 5by Firefox user 14530851, 3 years agoSeriously I am surprised I am giving this 3 stars. Surf Shark in general hasn't been all that great of an experience, compared to Cyber Ghost at least. This add-on is slow as browser add on usually are a bit slower, however it also just as the dektop app forgets my password even when I just change it, leading to endless changing and not being able to use it except signing on to the website. I am going back to cyber ghost ot Nord because I found 3 years Nord for 12 bucks on Dark-net, unless somehow this is all resolved I am getting my money back in 2 weeks, also not only that issue but overall speed is trash compared to Cyber Ghost and Cyber Ghost UI was way more in depth, graphically intensive and ran a million times better, signed on every time I wanted with whatever settings, kill switch worked almost to good, haven't had the same at all yet. Surf shark has no kill switch with add-on and always signing out randomly, not good. Just changed to a 2 because I forgot about that, until now, I am reinstalling it as an add-on the 3rd time right now and countless times for desk top, phone worked, but nothing special speed wise, Cyber Ghost integrated with Android at least much better. I have had worse with Pure VPN charging me 3 years strait just for doing a trial and complaining every year and not getting a refund until I took it to facebook, so that's the only reason this didn't get a 1 star.
Developer response
posted 3 years agoHey! I am sorry to hear that you had to experience these issues with Surfshark VPN. Your journey with us is much important and our team would be glad to solve the issues together with you. Could you reach out to us via Live chat support or at support@surfshark.com? Thank you! 🦈 - Rated 5 out of 5by Norman, 3 years ago
Developer response
posted 3 years agoHello! Sorry to hear that you experienced issues when trying to download Surfshark. I am sure our awesome customer success team can help you out. Could you get in touch with them via Live Chat support or at support@surfshark.com? Thanks 🦈- Rated 5 out of 5by Firefox user 16861748, 4 years ago
- Rated 5 out of 5by Paul Leary, 4 years ago
- Rated 1 out of 5by Alone, 4 years agoЗаплатил кучу бабла за платный VPN что бы он работал хуже бесплатного Browsec. На первый взгляд все отлично, НО стоит поработать 5-10м и VPN просто отказывается что либо грузить, после чего и вовсе вылетает и долгое время не может подключиться к серверам.
Developer response
posted 4 years agoПривет! Нам очень жаль, что вы столкнулись с трудностями при использовании Surfshark. Хотим сообщить, что наша служба поддержки работает круглосуточно — вы можете в любое время связаться с ней в онлайн-чате или по электронной почте: support@surfshark.com и получить помощь на своем языке. Наши специалисты с радостью ответят на все ваши вопросы! 🦈 - Rated 5 out of 5by Firefox user 12702504, 4 years ago
- Rated 4 out of 5by Firefox user 16336868, 4 years ago
- Rated 4 out of 5by John Zeigler, 4 years ago
- Rated 5 out of 5by trinh, 4 years ago
- Rated 5 out of 5by Koky0604, 4 years ago
- Rated 3 out of 5by Firefox user 17343671, 4 years agoWorks great when it's connected but the problem is that it frequently disconnects without my realizing it. that concerns me me because I am on sites that I need security, like my bank and email.
Developer response
posted 4 years agoHello there! I am sorry to hear that you've experienced these issues with our Firefox extension. Could you try contacting our friendly customer success team via live chat or email support@surfshark.com? I am sure that they will do their best to help you! - Rated 1 out of 5by kuni, 4 years agoIn my experience, it's a great VPN. However, it leaks my DNS and completely breaks webRTC support. (i.e. for google meet, discord), also it has a "proxy connection error" all the time.
Developer response
posted 4 years agoHey! Sorry to hear that you experienced issues with the DNS leaks! I am sure our lovely customer success team can help you solve this right away. Could you reach out to them via live chat support or at support@surfshark.com? Thanks! - Rated 5 out of 5by Firefox user 17149883, 4 years ago
Developer response
posted 4 years agoHello there! I'm sad to hear that your experience with Surfshark hasn't been up to your expectations so far. Perhaps you could send a letter to our friendly support team to support@surfshark.com if you have any issues or questions? They will gladly help you out!- Rated 4 out of 5by Firefox user 15097165, 4 years ago
- Rated 4 out of 5by Car-nut, 4 years ago
- Rated 4 out of 5by Enrico Cinti, 4 years ago
- Rated 3 out of 5by G. Nijman, 4 years ago
- Rated 1 out of 5by Firefox user 17338944, 4 years agoDear Surfshark, when you disable the login and demand the customer download the latest version, include a link for each browser. The firefox one had no way of downloading!!! I won't waste more time on this BS. I'll get a refund. FIX THIS PLEASE!
Developer response
posted 4 years agoHi there! Thank you for your feedback! Our Customer Support team will be happy to help you upgrade Surfshark! Could you reach out to them in a live chat or at support@surfshark.com? Thank you! - Rated 5 out of 5by Firefox user 17322258, 4 years ago
- Rated 4 out of 5by Mr. B, 4 years ago
- Rated 4 out of 5by Firefox user 17326388, 4 years ago