Reviews for Surfshark VPN Extension
Surfshark VPN Extension by Surfshark
282 reviews
- Rated 1 out of 5by Firefox user 17692527, 2 years ago
- Rated 1 out of 5by lostprophet, 2 years agoit simply doesnt work. it works at the beginning of the connection for 1-2 minutes then it stop. useless
Developer response
posted 2 years agoHey there! We're sorry to hear you had to run into this connection issue. Our team would be glad to help you out. Could you reach out to them via email at support@surfshark.com? Thank you! - Rated 1 out of 5by Firefox user 18037445, 2 years ago
- Rated 1 out of 5by Firefox user 16127288, 2 years ago
Developer response
posted 2 years agoПривет! Мы приносим свои извинения за причиненные неудобства, не могли бы Вы связаться с нами по адресу support@surfshark.com. Наша команда с радостью поможет Вам.- Rated 1 out of 5by Aleksander_W, 2 years agoWaste of time, it doesn't work, after enabling browser is not able to connect to any host.
Developer response
posted 2 years agoHey, Aleksander! We're sorry to hear you had to encounter this issue. We would truly love to help you out therefore if you could please reach out to us at support@surfsark.com. Thank you! Developer response
posted 2 years agoПривет! Нам очень жаль, что у Вас возникли эти проблемы. Если Вы обратились в нашу службу поддержки по электронной почте, то ожидайте ответа в течение нескольких часов. Кроме того, Вы можете сразу же связаться с ними через Live Chat на нашем сайте, поэтому, пожалуйста, попробуйте это сделать.- Rated 1 out of 5by liroken646, 2 years agoWhen i click in "create account" doesn't seem to have a free option so... #Trash.
Developer response
posted 2 years agoHey there. Thank you for your feedback! We deeply care about providing our customers with the best VPN servers, however, that comes with a cost to operate and maintain Surfshark. - Rated 1 out of 5by Dmitry Vladimirovich, 2 years agoНе работает! Нет подключения ни к одной стране!
Подключиться повторно для сохранения защиты
Если вы недавно сменили пароль или включили двухфакторную аутентификацию, выполните вход повторно.
Если вы недавно создали новые учетные данные вручную, подключитесь заново к любому местоположению VPN.
Если срок действия вашей подписки истек, откройте order.surfshark.com для ее повторной активации.
Если вам нужна помощь, вы всегда можете обратиться в нашу дружелюбную службу поддержки здесь.Developer response
posted 2 years agoПривет! Нам очень жаль, что вы столкнулись с трудностями при использовании Surfshark. Хотим сообщить, что наша служба поддержки работает круглосуточно — вы можете в любое время связаться с ней в онлайн-чате или по электронной почте: support@surfshark.com и получить помощь на своем языке. Наши специалисты с радостью ответят на все ваши вопросы! - Rated 1 out of 5by Firefox user 17700114, 2 years agofake connection, not even the DNS servers can be connected when this add-on say it is connected.
Developer response
posted 2 years agoHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out! - Rated 1 out of 5by CDzun, 2 years agoCannot connect to any server what the point of this useless add-on?
Developer response
posted 2 years agoHello! Thank you for your review, we are sorry to hear that you've experienced connection issues, but we're certain that our Customer Success team could help you resolve them. Please reach out to support@surfshark.com or via the Live Chat option on our website with more details! Developer response
posted 2 years agoHey there! We're sorry to hear that your experience has not been a good one. It'd be great if you could reach out to our customer support via live chats or write us an email at support@surfshark.com with more details on the issues you have experienced with Surfshark!- Rated 1 out of 5by Firefox user 12141553, 2 years agoJust stopped working, as lots of other reviews said. Can't connect to any proxy. For two months now. Not fixed.
Developer response
posted 2 years agoHi there! I'm sorry to hear that you're having connection issues with Surfshark, however, our friendly support team would be more than happy to help!
Could you contact us at support@surfshark.com or via live chat? - Rated 1 out of 5by bugazz, 2 years agoNot working after latest firefox update. just cant connect to any of server
Developer response
posted 2 years agoHey! I am sorry for this inconvenience you are having 😥 Could you please email our Customer Support at support@surfshark.com so we could troubleshoot this problem and set up everything for you correctly? - Rated 1 out of 5by Firefox user 17935028, 2 years agoso far it is a complete ripe off, windows install does not work at all!
Developer response
posted 2 years agoHey! We're sorry to hear that you had to encounter this issue. Could you get in touch with our support team at support@surfshark.com? We would be glad to investigate this issue with you! Developer response
posted 2 years agoHey! We're sorry to hear that you've experienced issues with Surfshark, but our Customer Support team is available 24/7 via Live Chat and at support@surfshark.com so please don't hesitate to reach out in your native language. They'll be happy to help answer any questions you may have!- Rated 1 out of 5by adasfasf, 2 years ago
- Rated 1 out of 5by Firefox user 17910097, 2 years ago
- Rated 1 out of 5by Firefox user 17125552, 2 years agoAfter about 3 to 5 minutes of using the Surfshark Firefox extension my computer internet connection slows to a crawl. Tried support but to no avail. The support group at Surfshark gave many suggestions but none seemed to fix the problem.
This problem has only been occurring in the last 3-4 months. Probably a fault in the updated software.....my guess.Developer response
posted 2 years agoHey! I apologize for the inconvenience that you have encountered. I would love to hear more about the issues that you're having. Maybe you could drop me a line at miles@surfshark.com? I will gladly assist you personally! - Rated 1 out of 5by Iaroslav Stanko, 2 years agoВзали дениги за два года, но перестало всё работать !!!
Developer response
posted 2 years agoЗдравствуйте, спасибо за ваш отзыв. Мы будем рады рассмотреть любые проблемы, с которыми вы столкнулись. Не могли бы вы написать по адресу support@surfshark.com и объяснить, что именно вас не устраивает в письме? Наша служба поддержки обязательно поможет вам! - Rated 1 out of 5by RastaKen, 2 years agothe "login with code" option disappeared. In the surfshark control panel it shows version 3.19.2 and in firefox version 2.1.6
I think there is a bug in firefox extensionsDeveloper response
posted 2 years agoHey there! Could you reach to support@surfshark.com regarding this issue? Our customer support team will definitely help you out! Developer response
posted 2 years agoHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out!Developer response
posted 2 years agoHey there! Our support team would love to help solve this issue, could you get in touch via Live Chat or at support@surfshark.com? Thanks!Developer response
posted 2 years agoThanks for the feedback! We would love to take a look at your issue a bit more in detail! Please reach out to support@surfshark.com, where our customer support team will definitely make it right for you!- Rated 1 out of 5by Firefox user 17863649, 2 years ago