Reviews for Surfshark VPN Extension
Surfshark VPN Extension by Surfshark
282 reviews
- Rated 1 out of 5by Rickkee, 4 years agoPaid Only, no notice, no trial, too many free VPN solutions out there. Cya
Developer response
posted 4 years agoHi there! We indeed have a 7-day trial on Play/Apple Store which you can use, however, Surfshark is a paid VPN and you would need a subscription afterwards. If you have any questions or issues, feel free to contact us at support@surfshark.com too! - Rated 1 out of 5by Firefox user 17007561, 4 years ago
- Rated 1 out of 5by Firefox user 16976804, 4 years agoThought it was a decent price for a VPN/proxy. Unfortunately it looks like I only made a donation to...somebody. When I attempt to log in to the FF extension, all I get is:
"Sorry, we couldn't connect you at this time. Please try again later or contact our support team."
I reached out to their "Support Team" and got a bot reply.
I use vpn.ac, NordVPN, PIA, AirVPN, and ProtonVPN. Always looking to add to my privacy arsenal but SurfShark doesn't make the cut.Developer response
posted 4 years agoHi! Let us apologize for the inconvenience. If you are connected to our bot, you can request to speak to a real agent by typing "Live agent" into the chat or you can contact our Support team via support@surfshark.com and they will be able to help you solve this. Thanks! - Rated 1 out of 5by Amir Hosssein 2030, 4 years ago
Developer response
posted 4 years agoHi there, thank you for your review! While you do have to pay to use Surfshark, we provide many benefits that free VPNs may not have, including not collecting any logs or data, using the VPN on unlimited devices and more!- Rated 1 out of 5by Firefox user 13460702, 4 years ago
Developer response
posted 4 years agoHello there, Ruben! I am sorry to see you feel this way about Surfshark. :( Could you elaborate on what issues did you encounter? If you could write to support@surfshark.com, our friendly support team would be more than happy to help you!Developer response
posted 4 years agoHi there! I'm sorry to hear that you find our service unuseful because you have to create an account, however, Surfshark VPN is a paid VPN service and you need an account both to purchase a subscription plan and use our service. You can sign up here: https://order.surfshark.com/- Rated 1 out of 5by EyA, 4 years ago
Developer response
posted 4 years agoHello! Thank you for your review! Could you perhaps elaborate what dissatisfied you, that you only rated it with a 1-star review? If something didn't work, feel free to reach out to us at support@surfshark.com!Developer response
posted 4 years agoHi there! I'm sorry to hear you're experiencing this issue, but our customer support can definitely help you resolve it ASAP, so feel free to contact them via Live Chat or at support@surfshark.com!- Rated 1 out of 5by Firefox user 16926321, 4 years ago
- Rated 1 out of 5by Firefox user 14206874, 4 years agoDisconnects after each url entry. Pointless.
EDIT:
This addon doesn’t play well with uBlock Origin or PureVPN (even if not active). Disabling the addons seems to work. I would hope that the devs take a look at this as uBlock is an important part of web browsing security for many.Developer response
posted 4 years agoHey there! I'm sorry to hear you're experiencing this issue but I'm certain our customer support team would be able to help you get a stable connection quickly! Don't hesitate to contact them via Live Chat or at support@surfshark.com anytime! - Rated 1 out of 5by Laconia, 4 years ago
- Rated 1 out of 5by Firefox user 16909933, 4 years ago
- Rated 1 out of 5by Sanjeev, 4 years ago
- Rated 1 out of 5by Firefox user 16901917, 4 years ago
- Rated 1 out of 5by Firefox user 14997599, 4 years agoDoes not connect automatically on browser start!
- Rated 1 out of 5by Firefox user 16860547, 4 years agoit's the worst VPN extension for Mozilla Firefox. I have paid for 24 months service, but it buggies all the time since my trial period is over.
- Rated 1 out of 5by JJ, 4 years ago
- Rated 1 out of 5by PJ, 4 years ago
- Rated 1 out of 5by negro, 4 years agoThis extension doesn't work. Please Fix.
If you clicks on icon doesn't show anything. - Rated 1 out of 5by razarsharp90, 4 years agoThe extension does not work, when clicking the icon, the window that is supposed to appear does not infact show.
It has been broken for months.