Reviews for Surfshark VPN Extension
Surfshark VPN Extension by Surfshark
Review by Tartar
Rated 1 out of 5
by Tartar, 3 years ago(Updated in 2022/11/14) This addon is still very terribly unstable. I'm living in Taiwan, and network environment is quite speedy when without VPN, but after enabling Surfshark VPN in Firefox, the experience becomes a nightmare: the network often becomes very slow (Even though the servers I selected shows the loading are quite low, < 25%), or unexpected disconnection and shows some unreasonable error message (for example, it often shows "your subscription is expired", but my subscription should be expired in 2023/06). Whenever I encounter such problem, what I only can do is restarting Firefox, this is the only addon I'm using with the most ridiculous quality.
If you rate 1 star to this addon, no matter how detailed is your issue description in this review, they always reply and ask you to contact their supporter via live chat or email, but if you really do contact with their support, the only thing they are going to do is to merely ask you to reinstall the addon and try again, and you will find nothing improved at all. LOL.
(Updated in 2022/04/14: In 2022/03/01, the reply from developer ask me contact to their Customer Support via Email, and they ask me to reinstalling the addon. So I reinstalled, however this doesn't solve the problem at all. It just logged out immediately when I click on addon's icon in 2022/04/14. Ridiculous. ) This addon may suitable for some unimportant tasks such as watching Netflix, BUT this is DEFINITELY NOT SAFE for sensitive data. Because this addon gets red text "error" in the popup UI frequently and cannot work at all until I restart my Firefox, sometime I have to restart my Firefox more than 5 times in a day. // THE TERRIBLY WORST PART IS: sometimes, when mouse hovering on the toolbar icon, it shows colored "connected" so I feel easy to work. But occasionally when I click the toolbar icon... I was astonished to find that I am totally logged-out, without any sign?! (and the toolbar icon became to gray immediately), I even donno when it logged out. What the hell is this stability for a service focused on "Security"? You even cannot make a average-degree stable addon. I have never used any other addon is unstable like half of this one in recent 10 years.
If you rate 1 star to this addon, no matter how detailed is your issue description in this review, they always reply and ask you to contact their supporter via live chat or email, but if you really do contact with their support, the only thing they are going to do is to merely ask you to reinstall the addon and try again, and you will find nothing improved at all. LOL.
(Updated in 2022/04/14: In 2022/03/01, the reply from developer ask me contact to their Customer Support via Email, and they ask me to reinstalling the addon. So I reinstalled, however this doesn't solve the problem at all. It just logged out immediately when I click on addon's icon in 2022/04/14. Ridiculous. ) This addon may suitable for some unimportant tasks such as watching Netflix, BUT this is DEFINITELY NOT SAFE for sensitive data. Because this addon gets red text "error" in the popup UI frequently and cannot work at all until I restart my Firefox, sometime I have to restart my Firefox more than 5 times in a day. // THE TERRIBLY WORST PART IS: sometimes, when mouse hovering on the toolbar icon, it shows colored "connected" so I feel easy to work. But occasionally when I click the toolbar icon... I was astonished to find that I am totally logged-out, without any sign?! (and the toolbar icon became to gray immediately), I even donno when it logged out. What the hell is this stability for a service focused on "Security"? You even cannot make a average-degree stable addon. I have never used any other addon is unstable like half of this one in recent 10 years.
Developer response
posted 3 years agoHi there! I would be more than happy to take a look at your issue with our extension personally, could you contact me via email at maria@surfshark.com? Thanks, Maria.
1,146 reviews
- Rated 5 out of 5by Gim JW, 3 days ago
- Rated 3 out of 5by Big Bear, 10 days agoI'm finding it hard to see the benefits but honestly by nature the benefits are NOT seen while the issues are. Not sure how to reconcile this, so maybe this should be 4 stars. But it IS frustrating when sites block me because I'm on VPN and there appears no way around that. Then I get dropped often and reconnected or connected to Canada and something like Pandora thinks I'm out of the country and won't play my music. I'm finding that I'm having to pause it more than seems worthwhile, but I go back to my original statement about not seeing the protection/benefits I'm getting.
Developer response
posted 10 days agoHello, thank you for reaching out and detailing your concerns. Often, switching to a different server in the Surfshark app or extension can help resolve such website accessibility problems. We would like to look into the issue you mentioned with being periodically disconnected investigate what could be causing it. Please get in touch with us by joining live-chat on our website or at support@surfshark.com. - Rated 1 out of 5by Brucington, 17 days agoComplete failure. The ONLY thing this had over the PC app was that the bypasser actually worked; but now even that isn't true. On top of that, Surfshark has apparently gone to shit overall in the last year or two, so I'm ending my subscription!
Developer response
posted 16 days agoHey, sorry to hear about your experience with Surfshark. We understand how frustrating it can be when things aren't working as expected. Please reach out to our support team at support@surfshark.com or via live chat on our website, and they'll assist you in resolving these issues. - Rated 1 out of 5by Firefox user 13507781, 19 days ago
- Rated 5 out of 5by Jaylorr, 24 days ago
- Rated 1 out of 5by iordaki iordaki, a month agoЭтот кусок фекалий после закрытия крышки ноутбука более не подключается. До сих пор танцы с бубнами решалось. Сегодня уже 2 часа ни черта не помогает.
Developer response
posted a month agoЗдравствуйте! Нам очень жаль, что у вас возникли проблемы с подключением после перехода компьютера в спящий режим. Рекомендуем обратиться в нашу службу поддержки по адресу support@surfshark.com или в онлайн-чат на нашем сайте. - Rated 1 out of 5by Firefox user 13982453, a month ago
- Rated 5 out of 5by Firefox user 18423221, a month ago
- Rated 5 out of 5by mitchleung, a month ago
- Rated 5 out of 5by DR4CO, 2 months ago
Developer response
posted 2 months agoЗдравствуйте, спасибо, что обратились к нам. Мы хотели бы выяснить, с какими проблемами вы столкнулись при работе с Surfshark, и выяснить, чем мы можем помочь. Пожалуйста, свяжитесь с нами по адресу support@surfshark.com или присоединитесь к чату на нашем сайте.- Rated 4 out of 5by Firefox user 19422337, 2 months agoSo far it has been a huge upgrade on StarVPN both in performance and reliability. The only issue I have that I would take off only half a point if I could, is that on YouTube some channels can detect I'm using a VPN and the content is blocked. Which is half the reason to use a VPN in the first place. Otherwise its been solid as a rock. I blindly signed up for 2 years and I'm glad I did as the first 3 months have been great
Developer response
posted 2 months agoHi, we're glad to hear that you're enjoying Surfshark overall. As for streaming services, you should be able to use all websites and streaming services when using a VPN, provided you are not violating the terms of the particular website or streaming service. If you follow the service provider's or website's terms but still cannot reach them when using Surfshark, please get in touch with us at support@surfshark.com. Developer response
posted 2 months agoHi there, thank you for your feedback. If there is anything else we can do to improve your experience, feel free to reach out to our team at support@surfshark.com or via live chat on our help center website. Happy surfing!- Rated 1 out of 5by Firefox user 12919809, 2 months ago
- Rated 1 out of 5by Brahvim, 2 months ago
- Rated 5 out of 5by Firefox user 16957695, 2 months agolove love this extension - provides flexibility for when i need to be connected to a different location than the rest of my pc when binge watching lol
also LOVE firefox! - Rated 4 out of 5by Firefox user 13547010, 2 months agoNothing bad to say about it. Mostly works well, sometimes it disconnects though and you need to reconnect.
Developer response
posted 2 months agoHi there, thank you for reaching out. We would like to take a closer look at what could be causing this connectivity problem on your device and what we can do to help resolve it. Please reach out to us at support@surfshark.com or by joining live-chat on our website. - Rated 4 out of 5by Firefox user 15404888, 3 months ago
- Rated 1 out of 5by centurion 2000, 3 months ago
- Rated 3 out of 5by loz, 3 months ago