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Reviews for 1Password: Password Manager

1Password: Password Manager by 1Password

3.9 Stars out of 5
5
1,003
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174
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103
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102
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307 reviews
  • by Firefox user 17287345, 3 years ago
    Doesn't work on my Mozilla browser. Can see only button "open 1Password" and nothing happens when I click on it

    Developer response

    posted 3 years ago
    Hey,

    Sorry to hear you’re experiencing issues with the extension. Does the issue persist even after you restart the computer?

    If so, please email us all the details to support+x@1password.com and we’ll help you get things up and running again as soon as possible.

    Looking forward to hearing from you.
  • by aquibf, 3 years ago
    Does not work in safe browsing mode. The application on Windows is reduntant and never has been of any use.

    Developer response

    posted 3 years ago
    Hi there,

    When Firefox is set to run in private browsing mode it completely prevents our extension from being able to write files into Firefox's local storage, which is a requirement in order for the extension to be able to establish your 1Password account and your database in the browser.

    You can still open and use private browsing windows manually, which will allow you to enjoy both worlds - you can enjoy a more private and secure browsing session, while still having 1Password operational in your browser 😊

    If you have any questions, we’d love to elaborate. Please drop an email to support@1password.com and we’ll be happy to help.
  • by Firefox user 15815334, 3 years ago
    Requires me to sign in to my 1Password account separately from the 1Password Windows app I already have on Windows. Also have to sign in again on Edge, etc. Are you kidding me? They can't talk to each other??? And you have to sign in every time you open the browser. Plus the add-on disappears randomly. Epic fail.

    Developer response

    posted 3 years ago
    Hi there,

    We’re sorry to hear you’re experiencing issues with 1Password in your browser.

    It sounds like there might be something that is breaking the integration between the extension and your 1Password app.

    We’d love to help you with it though! Please email us all the details to support+x@1password.com and we’ll get you up and running in no time :)

    Looking forward to hearing from you.
  • by Firefox user 16520826, 3 years ago
    Horrible customer service. No live help nor chat feature to help.

    Developer response

    posted 3 years ago
    Hey,

    As much as we would love to, we don’t offer live chat support at this time. We offer excellent email support and we find this more efficient as we are able to point users to the correct guides and list all the steps needed.

    Please drop an email to support@1password.com if there is anything we can help with at all!
  • by Firefox user 17232225, 3 years ago
  • by LauGau, 3 years ago
    The extension is getting worse and worse :
    - No more ability to unlock automatically the extension if the desktop app is unlocked.
    - No more ability to do a quick edit on the extension anymore.
    - No more sync between browsers..
    - No more edit in the (not anymore native) app..
    - Still no TouchID unlock...

    I paid a premium for this service because it's was more convenient then the free ones... If it's not the case anymore, I don't see why I should still paying for that.

    I also wish to be able to create my own "item type" but, please get right with the basics first...

    Developer response

    posted 3 years ago
    Hey there,

    We’re sorry to hear you are experiencing issues, it definitely sounds like things aren’t working as they should be.

    We’d love to investigate the issues you are having and help you get things working as soon as possible.

    Can you please email us the details to support+x@1password.com so we can get all the info and troubleshoot this with you?

    Thank you kindly.
  • by Gary Griffeth, 3 years ago
  • by BarrtyG, 3 years ago
  • by Firefox user 15240591, 3 years ago
    Not working any longer

    Developer response

    posted 3 years ago
    Hey there,

    Sorry to hear you’re having an issue with the extension. We’d love to help you get things working properly!

    Please email us all the details to support+x@1password.com and we’ll help you get things sorted out as soon as possible.
  • by Firefox user 14097670, 3 years ago
    Latest version, 2.1.4, broke the Firefox extension. The 1PW extension will not open at all.

    Developer response

    posted 3 years ago
    Hey there,

    Sorry to hear you’re having an issue with the extension. We’d love to help you get things working though!

    Please email us all the details to support+x@1password.com and we’ll help you get things sorted out as soon as possible.
  • by Hannes, 3 years ago
    Froze and crashed the whole Firefox process on Linux with Wayland three times in a row when trying to add (first time) and then update (the subsequent times) login details for an account.

    Developer response

    posted 3 years ago
    Hi Hannes,

    That definitely sounds wrong. We’d like to investigate the issue and help you get things working properly.

    Can you please email us to support@1password.com so we can get all the info and troubleshoot this with you?

    Thank you kindly.
  • by Grant, 3 years ago
    Worked fine up until a few days ago. Now it no longer integrates with the macOS 1Password desktop app and I can no longer use Touch ID to unlock my vaults. Went from great to hot garbage with a quickness.

    Developer response

    posted 3 years ago
    Hey Grant,
    Sorry to hear you’re experiencing issues with the extension.

    Does the issue persist even after you restart the computer? If so, please email us all the details to support+x@1password.com and we’ll help you get things up and running again as soon as possible.
  • by ilMatte81, 3 years ago
    Con l'ultimo aggiornamento non funziona più il TouchID

    Developer response

    posted 3 years ago
    Hey ilMatte81,

    Is Touch ID not working even after you restart the computer?

    If so, please email us to support+x@1password.com with the details so we can help you get things working again!

    Looking forward to hearing from you.
  • by herr_schaft, 3 years ago
  • by Firefox user 12587391, 3 years ago
    Tried to add 1Password to Firefox. Absolutely glacial process. After 10 minutes, not showing in my extensions. 1PW screens too busy and confusing.

    Developer response

    posted 3 years ago
    Hey there,

    Sorry to hear you’re having a rough landing with 1Password in the browser. We’d love to help you getting things up and running!

    Please email us to support+x@1password.com and we’ll be happy to help.
  • by Xyzzy01, 3 years ago
    Something has gone horribly wrong with the extension now, taking it from 5 to 1 stars.

    It no longer integrates with the desktop application, but seems to integrate with the vaults shared via 1password.com only - I obviously don't keep any of my useful passwords there, only low value ones shared with my wife via the family subscription.

    For all my real passwords, I want to retain control so I protect and sync those files outside 1password.

    Developer response

    posted 3 years ago
    Hey Xyzzy01,

    This extension works directly with 1Password.com accounts and vaults. It can and does still integrate to the desktop app, but locally stored vaults are not supported and require the old classic extension which can be obtained here: https://support.1password.com/cs/1password-classic-extension/

    We strongly recommend migrating your data into your 1Password.com account to get the best out of your 1Password and enjoy a proper experience.

    If you have any security concerns, we’d love to address them all and elaborate on how we (and you) keep your data safe! Feel free to email us to support@1password.com with any question/concern and we’ll reply as soon as possible.
  • by siuKing, 3 years ago
    I used 1Passord for ages and it was the best experience I've had with managing passwords. Now that I use MacOS Monterey and since there is 1Password7 it's just pure trash. I can't open the classic 1Password App on my Mac (after I type in the password it gets stuck) and I'm not able to add new passwords. The 1Password7 App won't allow me to add new passwords. The extensions either in safari and in Firefox don't work at all. I don't know what I have to do to get the extensions to work. Honestly... at this point I'm so disappointed that I actually think about asking my money back since it just stopped working properly for me.

    Developer response

    posted 3 years ago
    Hey siuKing,

    Sorry to hear you’re having troubles with 1Password. It sounds like you might have been working with a previous 1Password version (1Password 6 or earlier) with a standalone license, and then updated to 1Password 7 when you updated your Mac.

    1Password 7 requires a 1Password.com account, which you can sign up for here: https://1password.com/sign-up

    Once you create an account and add it to the 1Password 7 app, it will be activated and autofilling should work.

    If that is not the case or if you are still having troubles, please do contact us at support@1password.com and we’ll be more than happy to help!
  • by Nikos, 3 years ago
  • by Firefox user 17135718, 3 years ago
  • by Tom George, 3 years ago
  • by Firefox user 17097390, 3 years ago
    As others said before, the extension (Firefox and Chrome) is close to unusable.

    I have two 1PW accounts, company and private. Before the update it was no problem to have both accounts available at the same time. Since the update I have to unlock my private account every day before I can enter my passwords from there.

    And Chrome does not "speak" to the 1PW app, I have to type in the password to unlock the extention in Chrome although the app is open and unlocked.

    That's all very annoying and I hope they fix it soon.

    Developer response

    posted 3 years ago
    Hey there,

    Sorry to hear you’re not having a good experience with 1Password in your browser.

    It sounds like the extension is having troubles connecting to your 1Password desktop app. We’d love to help you troubleshoot it!
    Please email us at support+x@1password.com and we’ll be happy to help.

    As for your different accounts, you can unlock them both if they have the same password. You can use the same password for both accounts because each account still has its own unique Secret Key, which is an additional layer of protection.

    Looking forward to hearing from you,
    The 1Password team.
  • by Firefox user 17086565, 3 years ago
    Latest update made 1password unusable. Touchid doesn't works + integration with app doesn't work (unlock in app, doesn't unlock extension). It's time to switch to bitwarden

    Developer response

    posted 3 years ago
    Hey there,
    Sorry to hear you’re having a bit of troubles with the latest update.

    Sounds like we just need to re-establish the connection between the extension and the desktop app. A simple restart to your computer should accomplish that!

    In case the issue persists, we’d love to troubleshoot this with you via email. Feel free to email us to support+x@1password.com and we’ll help you get things working in no time :)
  • by mhv, 3 years ago
    Very difficult to use. Cannot work out how to make it work with passwords. Am going around in circles with adding apps that cannot be opened.

    Developer response

    posted 3 years ago
    Hey mhv,

    We’d love to help you get around with your 1Password and guide you through everything!

    The best place to start is here: https://support.1password.com/getting-started-browser/

    In addition, we have a really great support team ready to help you out! Please email us to support@1password.com with any and all questions you have and our team will guide you through it all!
  • by Firefox user 17080108, 3 years ago
    Stuck on loading. It only opens if you have the desktop app active as well. Was wondering which one to choose between Dashlane, 1Password and BitWarden...now I have one less option to choose from.

    Developer response

    posted 3 years ago
    Hey there,
    Sorry to hear you’re having troubles with unlocking 1Password in your browser.

    It sounds like something we can easily fix with you though! Please feel free to email us all the details to support+x@1password.com and we’ll troubleshoot this with you as soon as possible!
  • by Firefox user 17077525, 3 years ago