Hi Carl\,

Thank you for reaching out and sharing your experience. I’m sorry to hear that you’re having trouble logging in with your university information.

Please reach out to our support team at support@leanlibrary.com for further assistance. They will be able to guide you through the process.

Thank you for your patience, and we look forward to resolving this issue for you!

Best regards,
Lean Library

Hello there,

We are sorry to hear that you experienced difficulties with the extension and would like to resolve this issue for you.

Please get in touch with us at support@leanlibrary.com and let us know which institute you are with so we can investigate this further for you.

Kind regards
Lean Library

Hello there, we are sorry to hear this. We would like to resolve this issue for you. If you can please get in touch with us at support@leanlibrary.com and let us know which institute are you with as well as which site you are stuck at loading screen, then we can investigate this further for you.

Hello there, thanks for your feedback. Sorry to hear about the issues. It looks like the issue you encountered is related to the on-campus IP address. Could you kindly reach out to support@leanlibrary.com so we can look into this for you?

Hello Florine, thanks for the feedback and we are sorry to hear about the issue. To resolve this, it will be very helpful if you could get in touch with us at support@leanlibrary.com, so we can get some extra information for investigation.

Best wishes
Lean Library team

Hello, We appreciate your feedback. 

We are using Bunny Fonts as it is a privacy focussed and GDPR compliant provider. The reason we use fonts in our extension is to allow librarians to select their libraries preferred font type to provide a customised experience to their patrons.

However, if there are any concern and feedback on Bunny Fonts, we would really appreciate if you could get in touch with us at support@leanlibrary.com so we can look into this further for you.

Best
Lean Library team

Hi there, we are sorry to hear of your concerns. We take data privacy very seriously, and work hard to ensure our service does not infringe on your right to privacy. You can read more in our policy here: https://www.leanlibrary.com/data-privacy/

With some of our core features (eBooks alternatives, article alternatives, highlight and search), our extension will require a few details to provide a seamless service. The extension scrapes the page for academic material IDs (ISBN and DOI) and based on this information, redirects you to a full text location. We do not collect any personal data (including browsing history) and we use highly advanced regular expressions (defined search pattern) when scraping pages to make sure our extension only picks up DOIs and ISBNs.

If you have any questions, please get in touch with us at support@leanlibrary.com and we will be assist you further.

Hello, your feedback is important to us, and we are sorry to hear that you are having trouble using the extension.

In order to investigate this a bit more, we will need some more details on the issues you encountered. This is because some of the redirection settings could be set up by your university library, however, to avoid unwanted redirection, you could use our Advanced Settings to customise it to your preference.

Here is some more information: https://intercom.help/lean-library/en/articles/5668269-how-do-i-use-the-advanced-lean-library-extension-settings

It would also be very useful if you could get in touch with us at support@leanlibrary.com and let us know the issues you encountered, we can then resolve them for you.

Best wishes
Clare

Hello there

Thanks for your feedback and we are sorry to hear this.

In order to investigate this a bit more, we will need some more details as we don’t know of any issues at present that would slow down Google Chrome. Please contact us at support@leanlibrary.com and we would be very happy to look into this and help resolve it for you.

In the meantime, here are some of the minimum requirements you need to have in your computer to experience the best performance of the Lean Library extension:

1. Please make sure to update your extension to the latest available version for your preferred browser.
2. Update your browser to the latest available version.
3. Update the operating system of your computer to at least Windows 7 or higher, macOS Big Sur 11 or higher.
4. We recommend using a computer with Intel processer series 5 or higher for the best performances of the Lean Library extension.
5. Having a consistent internet connection is required for the extension to work properly.
6. The number of tabs you have opened within the browser can also affect the speed of the extension as the other tabs can utilise the CPU, RAM and Internet bandwidth as well. Therefore we recommend you not to open too many tabs at the same time for the best Lean Library experience.

For more details, please visit: https://intercom.help/lean-library/en/articles/5587891-minimal-requirements-for-the-lean-library-extension

Thank you and we look forward to hearing from you.

Best wishes
Clare

Hello GV

Thanks for your feedback and we are sorry to hear this.

In order to investigate this a bit more, we will need some more details as we don’t know of any issues at present that would slow down Google Chrome. Please contact us at support@leanlibrary.com and we would be very happy to look into this and help resolve it for you.

In the meantime, here are some of the minimum requirements you need to have in your computer to experience the best performance of the Lean Library extension:

1. Please make sure to update your extension to the latest available version for your preferred browser.
2. Update your browser to the latest available version.
3. Update the operating system of your computer to at least Windows 7 or higher, macOS Big Sur 11 or higher.
4. We recommend using a computer with Intel processer series 5 or higher for the best performances of the Lean Library extension.
5. Having a consistent internet connection is required for the extension to work properly.
6. The number of tabs you have opened within the browser can also affect the speed of the extension as the other tabs can utilise the CPU, RAM and Internet bandwidth as well. Therefore we recommend you not to open too many tabs at the same time for the best Lean Library experience.

For more details, please visit: https://intercom.help/lean-library/en/articles/5587891-minimal-requirements-for-the-lean-library-extension

Thank you and we look forward to hearing from you.

Best wishes
Clare

Hello

Thanks for reaching out to us and we understand your concerns. With some of our core features (eBooks alternatives, article alternatives, highlight and search), our extension does require a few details to provide you with a seamless service.

In order to function, the extension needs to scrape the page for academic material IDs (like ISBN and DOI) and based on this information you getting redirected to a full text location. We can assure you, we do not collect any personal data and we also use highly advanced regular expressions when scraping the pages to make sure our extension only picks up DOIs and ISBNs.

You can find more information about our data privacy commitment on our website : https://www.leanlibrary.com/data-privacy/

Best wishes
Clare

Dear Aeolus,

Thank you for reviewing Lean Library. iOS currently does not provide any means for browser extensions and thus we are unable to serve your needs. We are looking into creating an adequate solution for iOS and Android. Feel free to reach out to us at support@leanlibrary.com, if we can assist you!

Greetings

Claus