Reviews for NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox by NordVPN
599 reviews
- Rated 1 out of 5by Firefox user 16747909, 3 years agoIt's not working, downloads failing, no internet
Developer response
posted 3 years agoHello. Is there any type of anti virus software running in the background of your device? If so, could you try disabling it for testing purposes? If that is not the case, please contact our customer support team at support.nordvpn.com so that they can take a closer look at your case and help you solve it faster. -A.Z - Rated 1 out of 5by Firefox user 13718701, 3 years agoNever EVER worked with Firefox extension, when the desktop app works nearly always geolocked, totally poor and shabby, I will let my subscription expire.
Reconfigured, installed reinstalled, just a waste of money and my time.Developer response
posted 3 years agoHello. We're sorry to hear about your experience with our proxy extension. You're more than welcome to contact us at support.nordvpn.com and we'll check on some possible solutions for the issue you're having any time. -L.L. - Rated 1 out of 5by Colin Ingus, 3 years agoAfter battling with software that just doesn't want to work. Wasting time writing to "support", who gives the impression they don't actually bother to read my messages. Suffering just a perpetual slew of aggravation from what appears to be a shoddy tin pot gang of botchers. I managed to find a simple, quick and painless way to fix all the problems from this sorry nord debacle.
1) Request refund.
2) Uninstall.
3) Go with Express VPN.
Simple.
If any "support" writes here offering me to contact them in any way so you may attempt to troubleshoot. I have a tip for you: Don't bother wasting your time as my time has already been wasted more than enough already.
As you may or may not time the time to notice, as stated above I have already fixed all my nord problems. - Rated 1 out of 5by Firefox user 6170113, 3 years agothe add-on works 90% of the time 50% of the time. If I hadn't gotten a very good deal I would ask for a refund, it's slow and not reliable.
It gets harder to use.
Edit: I already tried all the normal trouble shooting things and I've come to the conclusion that the issue is with the add-on itself and the unwillingness of Nord to let people change servers.Developer response
posted 3 years agoHello. We're sorry to hear about the issue! Please try removing the extension and reinstalling it. If the issue persists after that, feel free to contact us directly at support.nordvpn.com. We're ready to help you out 24/7. -G.M. - Rated 1 out of 5by Firefox user 14072844, 3 years agofor the countries that have even blocked nordvpn.com website, this addon will not login in the first step. so in the next update, please change the login website to something like sedrkdfxxgjsied.com (like nordvpn desktop app); so that it bypasses the censorship from governments
Developer response
posted 3 years agoHello. Thank you for your feedback about our extension! When connecting from countries with internet restrictions we recommend using our application instead. If you'd need any assistance feel free to contact our customer support. We would be happy to help! Our team is online 24/7 at support.nord-help.com. -G.M. - Rated 1 out of 5by Firefox user 13401115, 3 years ago
- Rated 1 out of 5by Firefox user 15261036, 3 years agoAs much as I like NordVPN and use their products in many situations, I find this add-on completely useless. When it's on, it becomes impossible to access my home network and a lot of my work and play involves the local network. It offers split tunnelling but again, not with the local network.
Developer response
posted 3 years agoHello. We do appreciate your feedback and will definitely share it with the team. In the meantime, if you have any questions or requests, feel free to contact us at support.nordvpn.com or Twitter @NordVPN. -Neo - Rated 1 out of 5by Firefox user 17328558, 3 years ago
Developer response
posted 3 years agoЗдравствуйте. Наш VPN-сервис платный, но мы предлагаем 30-дневную гарантию возврата денег, чтобы протестировать сервис без риска. Найдите время, чтобы изучить наше приложение VPN для частного и безопасного доступа в Интернет и решить, соответствует ли оно вашим потребностям. Мы будем рады помочь вам в чате на странице support.nordvpn.com. -G.M.- Rated 1 out of 5by Firefox user 17310467, 3 years ago
- Rated 1 out of 5by FurryFailure, 3 years agoNot being able to specify a server is the biggest downfall of this addon, almost every time I try to connect to the VPN, my browser gets throttled and nothing loads, and I have to fight the thing to get a new server assigned to me - and before Support does another Copy-Paste response - I've reinstalled the VPN several times.
Developer response
posted 3 years agoHello and thank you. Our users' feedback is really important for us. Apologies if it has caused you any inconvenience. -Neo - Rated 1 out of 5by qwertzu, 3 years agoAlmost never works and if it works only for 5 minutes then stops
Developer response
posted 3 years agoHello! Please make sure to contact us via Twitter DMs @NordVPN or support team via live chat at support.nordvpn.com and we'll assist you to resolve the issue. -Neo - Rated 1 out of 5by Paul, 3 years agoIt's a total disaster. Neither addon or app does not work at all. I'm pressing the button, trying to login and nothing pops up. Looks like a stub for an app, but not the app itself. I tried to reinstall the addon and it didn't help. I went to the tech support instead and they are ignoring me for more than 24hrs. Their desktop app also worked for first 2-3 months (while money back is available I guess) and then stopped. Online support is still ignoring me.
UPD: I haven't received the ID. I was ignored by support. TotallyDeveloper response
posted 3 years agoHello. Could you please update your review with the Ticket ID you’ve received from our customer support? We will check your inquiry and provide you with further assistance. Thank you. -Neo - Rated 1 out of 5by Paweł Kolo, 3 years agoTell me please why the extension popup its in size 350x230??? Im not able to click other buttons like for ex. "disconnect". I can only scroll and choose which country i wanna connect. Its very annoying. Help me. Check screenshot from my google drive: https://drive.google.com/file/d/1OXrzb59bJH9bNFtJDSeeNUgbAbPHV1AN/view?usp=sharing
Developer response
posted 3 years agoHello. Please contact us at support.nordvpn.com so we can check what could be causing the issue you are experiencing. Thank you! -Neo - Rated 1 out of 5by Rashid, 3 years agoBreaks most websites. As soon as you turn off the VPN everything starts working fine/loads correctly.
Developer response
posted 3 years agoHello. The issues as such could be caused by the ad block feature which you may disable in the settings of the extension. If the issue remains, make sure to reach out to our support team at support.nordvpn.com and we'll assist to resolve it. -Neo - Rated 1 out of 5by metalmikk, 3 years agoNot working. When clicked login, it goes to a blank window. Please fix this.
Developer response
posted 3 years agoHello. Reinstalling the extension should resolve the issue as such. In case it persists, please contact our customer support team. We’re ready to help you 24/7 at support.nordvpn.com. -Neo - Rated 1 out of 5by yellowball, 3 years agothe app take no login connection to Nord-VPN any more! something wrong with firefox and NORD-VPN now.
Developer response
posted 3 years agoHello! Please make sure to contact us via Twitter DMs @NordVPN or support team via live chat at support.nordvpn.com and we'll assist you to resolve the issue. -Neo - Rated 1 out of 5by Firefox user 13172967, 3 years ago
- Rated 1 out of 5by Firefox user 17252351, 3 years ago
Developer response
posted 3 years agoHello. That should not be the case. Please contact our customer support, for them to take a closer look at the issue. We would be happy to help you out! Our team is online 24/7 at support.nordvpn.com. -G.M.- Rated 1 out of 5by Firefox user 17119232, 3 years ago
- Rated 1 out of 5by Firefox user 17233151, 3 years ago
- Rated 1 out of 5by Abdirahman, 3 years ago
- Rated 1 out of 5by Firefox user 17220902, 3 years agoNe fonctionne pas je réussi quand même a être géolocalisé
Developer response
posted 3 years agoBonjour. Désolé d'entendre parler du problème. Veuillez essayer de réinstaller l'extension. Si le problème persiste, nous vous suggérons de contacter notre équipe d'assistance via le chat en direct sur support.nordvpn.com. - M.M. - Rated 1 out of 5by Вячеслав, 3 years agoПросто не работает. Страница логина - белая пустая.
Вот и купил на 2 года :(Developer response
posted 3 years agoЗдравствуйте. Сожалеем о проблеме! Попробуйте удалить расширение и переустановить его. Если после этого проблема не исчезнет, свяжитесь с нами напрямую по адресу support.nordvpn.com. Мы готовы помочь вам 24/7. -G.M.