Reviews for NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox by NordVPN
611 reviews
- Rated 1 out of 5by Firefox user 14343652, a year ago
- Rated 1 out of 5by Firefox user 18461441, a year agoAbout a month ago this extension suddenly stopped working.
After contacting the support team, they were able to determine the cause, but replied that "we are unable to fix this problem" and abandoned any further work.
I am still unable to use this extension to this day, which is very disappointing as I was a loyal user of this extension.
I hope the developer will improve the extension as soon as possible and try to reduce the number of people like me.Developer response
posted a year agoHello, we apologize for all the inconvenience caused. Could you please provide the ticket ID you received when you contacted our support team? We would like to review your case. In the meantime, we recommend using our NordVPN application instead of the browser extension. Thank you for your understanding. -E.G. - Rated 1 out of 5by Firefox user 18039112, a year agoDoes not work with firefox, No extension shows up anywhere.
Developer response
posted a year agoHello, we are sorry to hear that you are experiencing issues with our browser extension. Please do not hesitate to contact our support team at support@nordvpn.com for any assistance you may need. -E.G. - Rated 1 out of 5by Firefox user 18456759, a year ago
- Rated 1 out of 5by Stanis, a year ago
- Rated 1 out of 5by Firefox user 18057181, a year ago
- Rated 1 out of 5by Firefox user 10625330, a year agoSince 1 month ago it's super slow or even can't connect websites. If I disable it, internet works properly. I tried it in some in some Linux distros.
Developer response
posted a year agoHello. Please try reinstalling our extension and see if that helps. If not, don't hesitate to get in touch with us at support.nordvpn.com and we'll help you in more detail anytime! -L.L. - Rated 1 out of 5by NiclasWithC, a year agoSuper Slow or even no internet connection possible. As soon as you deactivate it, internet connection is running again.
Developer response
posted a year agoHello! It would be great if you could reach out to our customer support team at support.nordvpn.com. Our agents will check on your inquiry in more detail at any time as they are available 24/7. -D.I - Rated 1 out of 5by ccc, a year agoafter update, it is not working in firefox, chrome, edge. only it shows Couldn't connect.
We're trying again...Developer response
posted a year agoHello. Please contact our customer support so that they can take a closer look at the situation. We would be happy to help you out. NordVPN’s team is online 24/7 at support.nordvpn.com. -D.I Developer response
posted a year agoHello, we apologize for any inconvenience caused. Could you contact our support team at nordvpn.com/contact-us/? They will be more than happy to help you resolve this issue. -E.G.- Rated 1 out of 5by Jenkins, a year agoWhy is the Add to Firefox. Grayed out for me? Is it cuz I already have nordvpn app?
Developer response
posted a year agoHello there. That should not be the case. We’d be happy to help and take a closer look into the matter. Please make sure to contact our support team at support.nordvpn.com, they are available 24/7. -G.M. - Rated 1 out of 5by Vrxy, a year agoCan no longer connect to any of the servers, support is utterly useless, wasting my time and not providing any meaningful help.
Developer response
posted a year agoHello. We’re sorry to hear you have issues with our app. If you give our customer support team another chance, they will do their best to resolve the issue you’re having. Feel free to contact them at support.nordvpn.com — they are online 24/7. -D.I - Rated 1 out of 5by Firefox user 13481613, a year ago
- Rated 1 out of 5by Evrik, a year ago
Developer response
posted a year agoHello! Please note that we offer a 30 day money back guarantee for your first purchase so you may test our service risk free. If you had any questions or inquiries our team is always happy to help at https://nordvpn.com/contact-us -Neo- Rated 1 out of 5by DownTheDrain, a year agoTruly astounding how terribly this failed update has been handled. Not just the delay in finding a fix, but the complete lack of communication, leaving users to figure out on their own why their tabs are suddenly broken.
For a company focused on privacy and security that's completely unacceptable and I will not renew my subscription when it runs out.Developer response
posted a year agoHello. Apologies for this inconvenience, we are aware of the issue with our latest update and we are working to release the fix as soon as possible. -L.L. - Rated 1 out of 5by TonyRambo, a year agoLike everyone else and probably many silent users, it's impossible to use the extension since the last update.
It's truly surprising that a company spamming YouTube partnerships and ads everywhere isn't more responsive in fixing such a serious issue.
Especially since we're paying a subscription to benefit from the VPN's features.
Really disappointed with the lack of professionalism, it's as if it's an internal sabotage by a disgruntled employee to harm the company's reputation.Developer response
posted a year agoHello. We are aware of the issue and we're working on a fix. Apologies for any inconvenience in the meantime! -L.L. - Rated 1 out of 5by Aurora, a year agoHo creato un profilo solo per fare questa recensione. Questa estensione è terribile: rallenta il caricamento delle pagine in una maniera non comprensibile. Se si usa l'applicazione desktop o l'estensione di Chrome non si presenta la stessa lentezza. Non è sempre stato questo il caso e altri hanno lo stesso problema.
Developer response
posted a year agoCiao. Siamo a conoscenza del problema con l'ultimo aggiornamento e il nostro team sta lavorando a una soluzione. Ci scusiamo per eventuali disagi nel frattempo! -L.L. - Rated 1 out of 5by amanda blur, a year ago
- Rated 1 out of 5by Flok, a year agoUpdate broke things spectacularly and now force loads all tabs crippling performance. I won't question why it's accessing data on all my tabs because I don't care but other people probably do. Been about a week now for me.
Where my actual complaint comes in is their reaction (or complete lack thereof) with STILL no fix, no rollback, no notice to customers (had to find out about the problem here after disabling a bunch of addons), no functional previous version available in the firefox addon version history area for us to use - nada.
This is completely inexcusable behavior for a company in the security business. - Rated 1 out of 5by moscosov, a year agola extensión funciona bien pero tienen la pura la caga con la ultima actualización.
Developer response
posted a year agoHola. Nos disculpamos por el inconveniente temporal. Actualmente, el equipo está trabajando para resolver este problema lo más rápido posible. -Neo - Rated 1 out of 5by Smonolith, a year agosame problem as everyone else, I don't know if I'll reactivate the extension in a few days hoping you people fixed this farce
Developer response
posted a year agoHello. Our team is working on a fix, sorry for any inconvenience in the meantime! -L.L. - Rated 1 out of 5by Larkku, a year ago
- Rated 1 out of 5by Evilmonkee, a year agoShouldn't take nearly 2 weeks to fix this. At the very least you should have rolled back to the previous version until you can find a fix.
Developer response
posted a year agoHello. We are sorry for the issue, our team is working on a fix and it will be released as soon as possible. -L.L. - Rated 1 out of 5by manfredkitzbichler, a year agoSame problem everybody else is having. Had to disable the extension. Please fix ASAP.
Developer response
posted a year agoHello, thank you for taking the time to leave us your feedback, our team is already aware of the issue and will release the solution shortly. Apologies for the temporary inconvenience. -N.L.