Reviews for NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox by NordVPN
620 reviews
- Rated 1 out of 5by QSBraWQ, a year agoneeds registration to acess, but the webpage is blocked in russia
Developer response
posted a year agoHello. Please try reaching our help center at support.nord-help.com. If you'd still be facing issues, it'd be great if you could contact our team at support@nordvpn.com. -N.L. - Rated 1 out of 5by Firefox user 13558368, a year ago
- Rated 1 out of 5by Bujhm, a year ago
Developer response
posted a year agoЗдравствуйте, мы сожалеем, что наш продукт не соответствует вашим ожиданиям. Чтобы лучше помочь вам, не могли бы вы уточнить проблему, связавшись с нашей службой поддержки по адресу support@nordvpn.com? Они доступны 24 часа в сутки 7 дней в неделю и готовы помочь. -E.G.- Rated 1 out of 5by Firefox user 14927276, a year agoAbout 3 months ago the extension went from great to absolutely bad. The extension functions, which means websites will load very slowly, when Firefox is first opened. 10 - 20 minutes later nothing will open and I get the same notice when the attempt times out; Secure Connection Failed, PR_CONNECT_RESET_ERROR.
After multiple attempts to correct this issue, the best fix I've discovered is turning off NordVPN. I've used NordVPN products on my devices for years. Fortunately, my current subscription expires in August and I'm going to do myself a favor and not renew.Developer response
posted a year agoHello. We'd love to look into your issue in more detail if you could contact our support team via live chat or email at https://nordvpn.com/contact-us/. Alternatively you may reach out to us via social media platforms @NordVPN such as Twitter, Facebook or Instagram. Thank you! -Neo - Rated 1 out of 5by Firefox user 14078819, a year agoSuddenly wants access to your browsing history.... why?
Developer response
posted a year agoHello, we are sorry for any confusion. The changes occurred due to a browser update, which is beyond our control. However, please rest assured that we remain fully compliant with our no-logs policy. No permissions have been altered on our end, ensuring that your data remains fully protected and secure. -E.G. - Rated 1 out of 5by Firefox user 18430564, a year agoТребует регистрации, вот только доступ к страницам регистрации заблокирован.
Developer response
posted a year agoЗдавствуйте. Вместо этого попробуйте посетить домен https://nord-help.net/. Если у вас по-прежнему возникают проблемы, свяжитесь с нами по адресу support@nordvpn.com, и мы будем рады помочь в дальнейшем. -Neo - Rated 1 out of 5by Michael, a year ago"Couldn't connect.
We're trying again" this is what I get. Is not working anymore with Firefox or Chrome. I paid for this and is not working at all. I am so frustrated. FIX YOU ADD ON!Developer response
posted a year agoHello. It'd be the best if you could contact our team via live chat or email for them to take a closer look at the issue. We would be happy to help you out resolving the issue. Support team is online 24/7 at https://nord-help.net/contact-us/. -Neo Developer response
posted a year agoЗдравствуйте! Учтите, что содержание инфраструктуры требует затрат, и в большинстве случаев бесплатные VPN-сервисы прибегают к продаже ваших онлайн предпочтений и данных о просмотре сайтов. Поскольку мы взимаем плату за подписку, мы можем поддерживать нашу строгую политику отсутствия логов и обеспечить сервис премиум-класса. -D.I- Rated 1 out of 5by Firefox user 14343652, a year ago
- Rated 1 out of 5by Firefox user 18461441, a year agoAbout a month ago this extension suddenly stopped working.
After contacting the support team, they were able to determine the cause, but replied that "we are unable to fix this problem" and abandoned any further work.
I am still unable to use this extension to this day, which is very disappointing as I was a loyal user of this extension.
I hope the developer will improve the extension as soon as possible and try to reduce the number of people like me.Developer response
posted a year agoHello, we apologize for all the inconvenience caused. Could you please provide the ticket ID you received when you contacted our support team? We would like to review your case. In the meantime, we recommend using our NordVPN application instead of the browser extension. Thank you for your understanding. -E.G. - Rated 1 out of 5by Firefox user 18039112, a year agoDoes not work with firefox, No extension shows up anywhere.
Developer response
posted a year agoHello, we are sorry to hear that you are experiencing issues with our browser extension. Please do not hesitate to contact our support team at support@nordvpn.com for any assistance you may need. -E.G. - Rated 1 out of 5by Firefox user 18456759, a year ago
- Rated 1 out of 5by Stanis, a year ago
- Rated 1 out of 5by Firefox user 18057181, a year ago
- Rated 1 out of 5by Firefox user 10625330, a year agoSince 1 month ago it's super slow or even can't connect websites. If I disable it, internet works properly. I tried it in some in some Linux distros.
Developer response
posted a year agoHello. Please try reinstalling our extension and see if that helps. If not, don't hesitate to get in touch with us at support.nordvpn.com and we'll help you in more detail anytime! -L.L. - Rated 1 out of 5by NiclasWithC, a year agoSuper Slow or even no internet connection possible. As soon as you deactivate it, internet connection is running again.
Developer response
posted a year agoHello! It would be great if you could reach out to our customer support team at support.nordvpn.com. Our agents will check on your inquiry in more detail at any time as they are available 24/7. -D.I - Rated 1 out of 5by ccc, a year agoafter update, it is not working in firefox, chrome, edge. only it shows Couldn't connect.
We're trying again...Developer response
posted a year agoHello. Please contact our customer support so that they can take a closer look at the situation. We would be happy to help you out. NordVPN’s team is online 24/7 at support.nordvpn.com. -D.I Developer response
posted a year agoHello, we apologize for any inconvenience caused. Could you contact our support team at nordvpn.com/contact-us/? They will be more than happy to help you resolve this issue. -E.G.- Rated 1 out of 5by Jenkins, a year agoWhy is the Add to Firefox. Grayed out for me? Is it cuz I already have nordvpn app?
Developer response
posted a year agoHello there. That should not be the case. We’d be happy to help and take a closer look into the matter. Please make sure to contact our support team at support.nordvpn.com, they are available 24/7. -G.M. - Rated 1 out of 5by Vrxy, a year agoCan no longer connect to any of the servers, support is utterly useless, wasting my time and not providing any meaningful help.
Developer response
posted a year agoHello. We’re sorry to hear you have issues with our app. If you give our customer support team another chance, they will do their best to resolve the issue you’re having. Feel free to contact them at support.nordvpn.com — they are online 24/7. -D.I - Rated 1 out of 5by Firefox user 13481613, a year ago
- Rated 1 out of 5by Evrik, a year ago
Developer response
posted a year agoHello! Please note that we offer a 30 day money back guarantee for your first purchase so you may test our service risk free. If you had any questions or inquiries our team is always happy to help at https://nordvpn.com/contact-us -Neo- Rated 1 out of 5by DownTheDrain, a year agoTruly astounding how terribly this failed update has been handled. Not just the delay in finding a fix, but the complete lack of communication, leaving users to figure out on their own why their tabs are suddenly broken.
For a company focused on privacy and security that's completely unacceptable and I will not renew my subscription when it runs out.Developer response
posted a year agoHello. Apologies for this inconvenience, we are aware of the issue with our latest update and we are working to release the fix as soon as possible. -L.L.