Reviews for NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox by NordVPN
620 reviews
- Rated 1 out of 5by T Dawg, 2 years agoI'm in Canada, and much like many others posting here, prior to current 3.4.3, Nord VPN extension on FF118.0 Worked perfectly. Something happened as it is nearly unusable. I've needed to refresh connection on nearly every site I visit, including those in split-tunneling. I have removed and reinstalled with no change. I submitted a ticket and Nord VPN wants to put me through the hoops. Don't have a day to gather all the screenshots requested. Speeds are fine ... DNS leak test clean. The extension is broken, and needs to revert to a working version ... Or updated soon. Have gone back to 3.3.0. Thanks
Developer response
posted 2 years agoHello. Our apologies for the inconvenience you had with our customer support team. Could you please update your review with the Ticket ID you received so we could double-check the situation? -G.M. - Rated 1 out of 5by Firefox user 18080783, 2 years agothe extension for firefox simply doesn't work. you connect to a server, browse (very slowly) for a couple of minutes, then you don't browse at all anymore, whatever server you reconnect to. as safe as turning off your computer, indeed.
Developer response
posted 2 years agoHello there. We’d be happy to help and take a closer look into your case. Please make sure to contact our support team at support.nordvpn.com, they are available 24/7. -G.M. - Rated 1 out of 5by Firefox user 15835438, 2 years agofirefox 118.0.1 and nordvpn 3.4.3 did't like each other - caused slow and unreliable connection issues. nord support suggested reinstalling the browser - seems like it's worked, hope it stays the same for next firefox/nord update...
Edit: nope it's back - turned it off until nord resolves the issueDeveloper response
posted 2 years agoHello there. Apologies for the caused troubles! The issue should not persist with the next update. -G.M. - Rated 1 out of 5by TriBad, 2 years agoLike many users, since last update the slow down makes browsing with it a chore, I just turn it off...
Developer response
posted 2 years agoHello. Thank you for the feedback, it will be transferred directly to the responsible team. If you have any further inquiries, do not hesitate to contact our customer support team at support.nordvpn.com anytime! -L.L. - Rated 1 out of 5by KT, 2 years agoUsed to work okay - now it give Session Limit and won't connect. 24/7 live chat is never there and sending email to customer service takes over a week to get a mediocre response. But their billing department is fast and efficient.
Developer response
posted 2 years agoHello. Our customer support team replies to all email inquiries within 24 hours. Could you update your review with the ticket ID you received from our customer support so we check on the situation in more detail? -L.L. - Rated 1 out of 5by icemanmelb, 2 years agoDo NOT update to the latest version as the developers just broke the extension. VPN no longer shields me. It just uses your Public IP address and shows you are on VPN. Check your IP address before and after turning VPN on. You will find that they are the same.
Just go back to the Previous Version fixes this issue and got me back up and running again.Developer response
posted 2 years agoHello there. That should not be the case! May we ask what version of our extension are you using? Could you contact our support team for them to look closer into the matter? Our team is available 24/7 at support.nordvpn.com. -G.M. - Rated 1 out of 5by leetNigthshade, 2 years agoAn update made the extension now require it being enabled in private mode, it no longer works.
I do not enable any extensions in private mode other than BitWarden; I do not trust just any app in private mode, this is unacceptable.Developer response
posted 2 years agoHello. Our users' feedback is really important for us. Apologies if it has caused you any inconvenience. We'll make sure to pass on your feedback to our team! -G.M. - Rated 1 out of 5by jg, 2 years agoNew update ruined this extension, only connects me to one server, reconnecting does nothing, everything loads so much slower now and I can't do anything about it since I can only connect to one server
Developer response
posted 2 years agoHello. Please try reinstalling our proxy extension and then check if the issue persists. If it does, contact us at support.nordvpn.com and we'll help you out in more detail anytime! -G.M. - Rated 1 out of 5by Martin, 2 years agoLooses creditials from time to time.
Autoconnect doesn't allways work.
It is not possible to use any differnt DNS Servers.
Thatfor you won't be able to use it with streams - since the NordVPN DNS Servers are missing some streaming backbone entries.
When it looses connection - Firefox will automatic reload the page without VPN - Connection / with the Sessions in takt => f-ing the tunnel useless.
Now it can only start if it has the right to interfere with your private - modus windwos.
Even if you don't want it to.
It gets more and more useless.Developer response
posted 2 years agoHello. We're sorry to hear about it! Could you please make sure to contact our support team for them to look closer into the issues experienced and what could be causing them? We’d be happy to help on the matter resolve! Our team is available 24/7 at support.nordvpn.com. -G.M. - Rated 1 out of 5by Patrick vd L, 2 years agoWorthless, doesn't work at all. All I get is "Couldn't connect Please check your internet connection and try again."
Developer response
posted 2 years agoHello. It would be great if you contact our customer support team at support.nordvpn.com. Our team is ready to check on the situation in more detail right away. -L.L. - Rated 1 out of 5by Firefox user 18058130, 2 years agoInstalled but unable to manage as he icon is not displayed is the toolbar. Tried uninstalling and reinstalling but same issue. Uninstalled.
Developer response
posted 2 years agoHello there. We’re sorry to hear that! Please make sure to contact our customer support team. We’re ready to help you 24/7 at support.nordvpn.com. -G.M. - Rated 1 out of 5by Nelan, 2 years ago
- Rated 1 out of 5by Firefox user 15006787, 2 years ago
Developer response
posted 2 years agoЗдравствуйте! Наш VPN-сервис действительно платный, однако мы предоставляем 30-дневную гарантию возврата денег на все планы, приобретенные через наш сайт nord-help.com/pricing/. Вы всегда можете протестировать наш сервис, а если возникнут какие-либо вопросы, не задумываясь, обращайтесь к нам по адресу support.nord-help.com. -G.M.Developer response
posted 2 years agoЗдравствуйте! Учтите, что содержание инфраструктуры требует затрат, и в большинстве случаев бесплатные VPN-сервисы прибегают к продаже ваших онлайн предпочтений и данных о просмотре сайтов. Поскольку мы взимаем плату за подписку, мы можем поддерживать нашу строгую политику отсутствия логов и обеспечить сервис премиум-класса. -G.M.- Rated 1 out of 5by Moh, 2 years ago
- Rated 1 out of 5by khiri, 2 years agothis is bullshit company. U pay for the VPN but u cannot use it. Because app cannot connect any of server. And Customer support doesn't want to help u keep waiting waiting. This is unprofessional behavior for the company whose always talk so high.
Developer response
posted 2 years agoHello. We'd love to look into your issue in more detail if you could give our support team another chance live chat or email at https://nordvpn.com/contact-us/. Alternatively you may reach out to us via social media platforms @NordVPN such as Twitter, Facebook or Instagram. Thank you! -Neo - Rated 1 out of 5by Firefox user 17488207, 2 years ago
- Rated 1 out of 5by Firefox user 17994272, 2 years agoSome users including me are experiencing throttling on browser extensions. This contradicts their claim that they dont throttle. Not recommended.
Developer response
posted 2 years agoHello. That should not be the case! Could you please make sure to contact our support team for them to look closer into the matter and what could be causing it? We’d be happy to help anytime! Our team is available 24/7 at support.nordvpn.com. -G.M. Developer response
posted 2 years agoЗдавствуйте. Наше приложение на всех операционных системах бесплатное, но сам сервис платный по модели подписки. Расходы на содержание инфраструктуры, и в большинстве случаев бесплатные VPN-сервисы прибегают к продаже ваших предпочтений и данных в Интернете. Поскольку мы взимаем плату за подписку, мы можем поддерживать нашу строгую политику отсутствия журналов и предлагать услуги премиум-класса. -Nео- Rated 1 out of 5by ers, 2 years ago
- Rated 1 out of 5by ONEEX, 2 years agoБез регистрации не позволяет пользоваться.
Без уплаты не позволяет пользоваться.Developer response
posted 2 years agoЗдравствуйте! Наш VPN-сервис действительно платный, однако мы предоставляем 30-дневную гарантию возврата денег на все планы, приобретенные через наш сайт nord-help.com/pricing/. Вы всегда можете протестировать наш сервис, а если возникнут какие-либо вопросы, не задумываясь, обращайтесь к нам по адресу support.nord-help.com. -G.M. - Rated 1 out of 5by Firefox Mom, 2 years agoTERRIBLE VPN. Cannot view my local websites because they recognize it as a VPN and do not allow VPN traffic. Cannot sign into Netflix with it on because it is recognized and not allowed.
What's the point of a VPN if you have to turn it off to use the internet? PS: I cleared my cache yesterday, so nice try blaming it on my browser.Developer response
posted 2 years agoHello! If you are experiencing issues while streaming, we'd suggest clearing your browser cache and following the troubleshooting steps provided here: support.nordvpn.com/General-info/SmartPlay/1124781512/Troubleshooting-steps-for-streaming.htm. If the issue persists do not hesitate to contact our support team at support.nordvpn.com for assistance. -G.M. - Rated 1 out of 5by Dmitry Vladimirovich, 2 years ago
- Rated 1 out of 5by Firefox user 17953954, 2 years ago