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Reviews for TunnelBear VPN

TunnelBear VPN by TunnelBear, LLC

3.5 Stars out of 5
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141
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269 reviews
  • by Firefox user 15499798, 5 years ago
    You get a one star rating because zero was not an option.

    Developer response

    posted 5 years ago
    Sorry to hear you aren't happy with your bear. If you are having issues with our service, please let support know at https://help.tunnelbear.com/hc/en-us - they can help look into things.
  • by Firefox user 15467739, 5 years ago
  • by Firefox user 14480399, 5 years ago
    So after trying this out and it SUCKING, with the bulk of the features locked behind an imaginary paywall that they claim pays for the app but then other apps so the same for free(?). I removed it and moved on and thought nothing of it. Today I get around 100 spam emails per day MINIMUM including one saying I'd sent around $150 to TunnelBear. Cheers for selling my details after I uninstalled you. CUNTS. Reported!!!

    Developer response

    posted 5 years ago
    We don't lock any features behind a paywall. The only difference between a Free account and Paid account is that Free users have a limit on how much tunnelling they can do a month, and Paid users do not. As for the charge you received, we do NOT charge that much for any of our subscriptions, we also do not collect or sell user data. It sounds like the email you have received may be some type of phishing attempt. I suggest you do not select anything in that email, and instead reach out to support at https://help.tunnelbear.com/hc/en-us - they can help confirm if there were any payments made, and answer any questions.
  • by Andrey Mamontov, 5 years ago
  • by Firefox user 15188777, 5 years ago
  • by Firefox user 15356982, 5 years ago
  • by DARSHAN.EXE, 5 years ago
    Really easy To use.
  • by Monstieur, 5 years ago
    Cannot login when first-party isolation is enabled. I already contacted support and they could not help. If the extension works in private browsing mode, then it can be made to work with first-party isolation as well with a little effort.

    Developer response

    posted 5 years ago
    Rawr! Sorry for the trouble connecting. Can you get in touch with our support bears at tunnelbear.com/support? We’ll troubleshoot the issue further!
  • by Firefox user 15335599, 5 years ago
  • by Firefox user 15317116, 5 years ago
  • by Firefox user 15311410, 5 years ago
    Its asking me to signup repeatedly even though I have an existing free account. Even after signip with an existing account it asking me to create a new account and not allowing me to use it. This happens only in the private mode, so I am guessing they aren't able to get the browsing data to sell that's the reason why they are discouraging its use on private windows. Worthless!! Keep away and don't use it.

    The support instead of acknowledging the issue asks to contact their support, they are aware of this issue. I will report this addon for abuse and privacy concern.

    Developer response

    posted 5 years ago
    Rawr! So sorry you ran into issues with your Bear. We do ask you to reach out to us at tunnelbear.com/support so that we can troubleshoot and investigate the issue. You CAN use the extension in incognito mode!
    To clarify, when using a VPN it would not matter if you used incognito mode or not, all DNS requests would still need to go through our encrypted servers. That said, as per our strict Privacy and No-logging policy, TunnelBear would NEVER log these request. Please reach out to us for further information on this, and for troubleshooting so we can fix any issues!
  • by Si Nguyen, 5 years ago
  • by Firefox user 15297934, 5 years ago
  • by Firefox user 15247006, 5 years ago
    不合适

    Developer response

    posted 5 years ago
    Rawr! Sorry to hear that you are having some issues with your Bear. Can you contact us at tunnelbear.com/support so we can investigate this for you? Thanks!
  • by Firefox user 15227688, 5 years ago
  • by Firefox user 15226741, 5 years ago
  • by Firefox user 15217422, 5 years ago
  • by Firefox user 14008934, 5 years ago
  • by Aikvan, 5 years ago
  • by Firefox user 14599428, 6 years ago
  • by Firefox user 15164913, 6 years ago
  • by cello, 6 years ago
    Requires an account for free tier but only 500MB max data cap.

    Developer response

    posted 6 years ago
    Rawr! Thanks for the review! Sorry to hear that you're unhappy with your Bear because of the above-mentioned items. We require accounts so that users have the capability to upgrade/purchase subscriptions (among other reasons). Regarding the 500MB limit, you can always take advantage of our Twitter bonus to receive 1GB of extra data. If you have any further feedback for us, let us know at tunnelbear.com/support!
  • by Firefox user 14485689, 6 years ago
  • by Amit, 6 years ago
  • by Firefox user 15139877, 6 years ago
    its really simple nice looking UI and actually works i see no issue with this