Hi Joe,

We appreciate your feedback. We want to clarify that we have completely removed all ads from the extension. If you’re still seeing ads, it might be due to cached data. Please try clearing your browser cache or uninstalling and reinstalling the extension.

If you still experience issues, feel free to contact our support team—we're happy to help!

Best,
Blink Edge Technologies

Thank you for your feedback! We're sorry our tool isn't currently compatible with Android. We're working on expanding support to Android devices soon. For now, it works smoothly on desktop platforms like Windows, Mac, and Linux. We appreciate your patience and understanding!

Thank you Millard, for your feedback! We apologize for the inconvenience you're experiencing. If you're using an Android or iPhone device, the extension might not be working as expected at the moment. We're currently working on an update to make the extension compatible with Android and iPhone devices. However, it is fully functional on desktop devices like Windows, Mac, and Linux. We appreciate your patience as we work on improving the experience!

Thank you for your feedback!

We're sorry to hear the tool isn't working as expected. Could you please share more details about the issue you're facing? This will help us understand and address it more effectively.

If you're using the tool on Android, please note that it currently only works on desktop devices like Mac, Windows, and Linux. We're actively working to make it compatible with Android, and this functionality will be available soon.

In the meantime, it should work smoothly on desktop devices. Thank you for your patience and understanding!

Thank you for your feedback! Currently, the extension works on desktop devices such as Windows, Mac, Linux, and more. We're aware of the issue with Firefox on Android and are actively working to resolve it. Don't worry, it will be compatible with Android devices soon. In the meantime, you can use this extension on your desktop devices. We appreciate your patience and understanding!

Thank you for sharing your feedback. We’re sorry to hear about the issues you experienced.

To address your concerns:

Popup Window: Our tool uses a link input popup to process video downloads smoothly. However, we do not promote or advertise any cloud services. If you saw such a message, it may have come from a third-party influence, and we’d like to investigate further.

Downloaded File Format: Our tool downloads the video directly in the format you choose (e.g., MP4, MP3, etc.), so there is no zip file involved. If a zip file appeared, it was not generated by our tool. Please let us know more details via our support page.

Malware Alert: Our extension is thoroughly tested and free from malware. If you’re receiving such alerts, it could be unrelated to our tool. Running an antivirus scan is always a good step for security.

We’re here to help resolve any issues you face. Please reach out to us via the support menu so we can assist you further. Your feedback helps us improve, and we truly appreciate it!

Thank you for your feedback! Our tool is straightforward to use. Simply paste the video URL into the input field, click "Download," and your video will start downloading. It supports not just YouTube but multiple platforms, with resolutions up to 4K.

If you have any questions or need assistance, feel free to contact us at fatemaitltd@gmail.com. We're here to help!

Thank you for your feedback. We strive to ensure the extension works seamlessly for all users. Please contact us at fatemaitltd@gmail.com, so we can assist you directly. We regularly maintain and update the extension to provide the best experience on Firefox for downloading videos from multiple platforms. Let us help resolve any issues you're encountering!