Hey, we appreciate your feedback and we're sorry to hear the recent usability changes have made the app less convenient for you. We’d really like to hear more about your experience as this helps us improve future updates. Please contact us at miles@surfshark.com so we can pass your suggestions to the team and take a closer look.

Hi, we're sorry to hear the extension suddenly started causing very slow websites and issues in Firefox. We would like to investigate what changed and what could be causing this behavior on your setup. Please contact us directly at support@surfshark.com or via live chat on our website so we can take a closer look.

Здравствуйте, спасибо за отзыв. Мы хотели бы подробнее разобраться в ситуации и помочь решить эту проблему. Пожалуйста, обратитесь в нашу службу поддержки по адресу support@surfshark.com или через онлайн-чат по ссылке: https://support.surfshark.com/hc/en-us#open-chat

Hi, thank you for sharing your feedback. We're sorry to hear Surfshark feels poorly optimized for you. We would like to take a closer look at what could be causing the performance issues on your device and see what we can do to help. Please get in touch with us by joining live-chat on our website or at support@surfshark.com.

Halo, kami mohon maaf mendengar tentang kekecewaan Anda. Surfshark adalah layanan berbayar, jadi Anda perlu berlangganan untuk menggunakannya. Namun demikian, Anda dapat mendaftar untuk uji coba gratis dengan mengikuti langkah-langkah dari panduan ini:
http://support.surfshark.com/hc/en-us/articles/360026123554-Does-Surfshark-offer-a-free-trial

Selain itu, kami memberikan jaminan uang kembali 30 hari untuk tujuan pengujian, jika Anda mendaftar langsung melalui situs web kami: surfshark.com/pricing