Critiques pour NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox par NordVPN
631 notes
- Noté 1 sur 5par Utilisateur ou utilisatrice 15309897 de Firefox, il y a 2 ansI have the same issue as other users. All my tabs in Firefox are loading on start-up. I use the extension because Google does not load when I am connected with the desktop app only. Somehow with this plugin I bypass this issue.
I have tried all the commands around the tabs loading in Firefox config but it does not matter, the extension bypasses them no matter what. Only deactivating the extension resolves the issue.
I tried deleting and re-adding the extension. Nothing at all. It is sad. We pay for this service and it doesn't work. Please fix it. The issue happened to me yesterday as Firefox updated to latest version.Réponse du développeur
mis en ligne : il y a 2 ansHello. Sorry for this inconvenience. Our team is fully aware of the situation and we will release a fix as soon as possible. -L.L. - Noté 1 sur 5par GG, il y a 2 ans
- Noté 1 sur 5par Utilisateur ou utilisatrice 18354572 de Firefox, il y a 2 ans
- Noté 1 sur 5par Utilisateur ou utilisatrice 13880368 de Firefox, il y a 2 ansIt stopped working a few months ago (2024) ... It can no longer logged in... Firefox would launch the Nord VPN log in webpage, but after a successful log in, the Nord VPN Add-ons would still be asking you to log in :-(
Réponse du développeur
mis en ligne : il y a 2 ansHello. Please try reinstalling our proxy extension and then check if the issue persists. If it does, contact us at support.nordvpn.com and we'll help you out in more detail anytime! -G.M. - Noté 1 sur 5par jkloppenburg, il y a 2 ansCan't use this, since my organization is blocking VPN and I can't connect to a Obfuscated VPN in this app.
Réponse du développeur
mis en ligne : il y a 2 ansHello! We'd recommend using our desktop application if you'd like to access Obfuscated servers. We may assist setting up your device if you could contact our support team via live chat or email at support.nordvpn.com. Thank you! -Neo - Noté 1 sur 5par Rhinedot, il y a 2 ans
- Noté 1 sur 5par Utilisateur ou utilisatrice 18323124 de Firefox, il y a 2 ansNord was pretty good and fast, but...
Since last year their browser extension has been secretly throttled. This was confirmed with their devs after multiple emails to support. They never told us about this throttle and the website continues to advertise that they do not set any limits. Most likely their support even dont know about it and will tell you otherwise, which will just show how they can make such serious changes even without careful considerations within their team.
I gave some time to see if they will fix it but after a few months it didnt sound like they cared at all. If you are reading this you probably are interested in using the extension and not the desktop app, so my advice is dont get Nord now unless you are good with being slowed.
Update:
It is the case. Anyone can try to download a file and see for themselves it can never go above a certain speed. I see some previous reviews that mention this too. Just like I said pretty much no one other than devs knows about this.
Ticket 15039623Réponse du développeur
mis en ligne : il y a 2 ansHello. We're sorry to hear that, it should not be the case. Could you please update your review with the Ticket ID you’ve received from our customer support? We’ll check your inquiry and provide you with further assistance. -G.M. - Noté 1 sur 5par Utilisateur ou utilisatrice 14539170 de Firefox, il y a 2 ansAs of June 2024, this extension severely throttles internet connection speeds.
Using NordVPN without the extension is no problem at all, but the browser extension quite literally slows your experience to a halt. It's unusable. If you haven't purchased a Nord subscription yet, and you are hoping to make use of the browser extension, look elsewhere. All of the 5-star reviews for this extensions are likely out of date, and or posted by people provided with financial incentive to do so.
TL;DR
Steer clear. - Noté 1 sur 5par Abdullahi, il y a 2 ans
- Noté 1 sur 5par Utilisateur ou utilisatrice 18307864 de Firefox, il y a 2 ans
- Noté 1 sur 5par qwertyk, il y a 2 ansI do not recommend:
1. Long technical support answers (12-24 hours), formal answers, asking for things that have already been answered earlier.
2. This is not a free application, but any payment automatically makes a subscription to you, it is not written anywhere except Help Center, it also says that a return is possible only for the first payment, the rest is not returned if they are not forced by law.
3. VPN program automatically install 2 more programs with self, one of them consumes traffic, when VPN does not work, removal does not help, the VPN program will restore them ...Réponse du développeur
mis en ligne : il y a 2 ansHello. We're sorry about the negative experience you've had with our team and product. You can reach us at support.nordvpn.com via live chat too. We inform our customers that the service is paid and works on a subscription basis for which auto-renewals are enabled by default - this is a standard practice across the market, for services independently and on various app store platforms (Google Play, Apple's App Store, etc.). We let our customers know about renewals being enabled by default during checkout as well as in our Terms of Service. We also have customer support available 24/7 to answer any such or other questions as well as to assist with any issues related to the use of our service. As for the other two programs you mentioned in your review, it'd be helpful if you were able to update us on what exact programs you have in mind. -Drea - Noté 1 sur 5par Pareick, il y a 2 ans
- Noté 1 sur 5par Utilisateur ou utilisatrice 18245840 de Firefox, il y a 2 ansvery slow with inconsistent speeds. the full desktop version works fine though.
Réponse du développeur
mis en ligne : il y a 2 ansHi! Could you please make sure to contact our support team at support.nordvpn.com for them to look into what could be causing the issue and help on its resolve? -G.M. - Noté 1 sur 5par garif12, il y a 2 ansнужен vpn чтобы заходить на недоступные сайты, но у них самих сайт заблокирован🤷♂️
Réponse du développeur
mis en ligne : il y a 2 ansЗдавствуйте. Пожалуйста, свяжитесь с нашей службой поддержки, отправив электронное письмо по адресу support@nordvpn.com, и мы поможем получить доступ к веб-сайту и услуге. -Neo - Noté 1 sur 5par Utilisateur ou utilisatrice 18171446 de Firefox, il y a 2 ans
- Noté 1 sur 5par Utilisateur ou utilisatrice 14353167 de Firefox, il y a 2 ansТребует оплату. Для России их домашняя страница недоступна
Réponse du développeur
mis en ligne : il y a 2 ansЗдравствуйте! Наш VPN-сервис действительно платный, однако мы предоставляем 30-дневную гарантию возврата денег на все планы, приобретенные через наш сайт nord-help.com/pricing/. Вы всегда можете протестировать наш сервис, а если возникнут какие-либо вопросы, не задумываясь, обращайтесь к нам по адресу support.nord-help.com. -G.M. - Noté 1 sur 5par Utilisateur ou utilisatrice 15247906 de Firefox, il y a 2 ans
- Noté 1 sur 5par DartMitai, il y a 2 ans
- Noté 1 sur 5par Utilisateur ou utilisatrice 18206537 de Firefox, il y a 2 ans
- Noté 1 sur 5par Elm, il y a 2 ans
Réponse du développeur
mis en ligne : il y a 2 ansHello. Sorry to hear about it! Please try reinstalling our proxy extension and then check if the issue persists. If it does, contact us at support.nordvpn.com and we'll help you out in more detail anytime! -G.M.- Noté 1 sur 5par Utilisateur ou utilisatrice 18197942 de Firefox, il y a 2 ansJapan Tokyo server gotten really really slow recently. Tokyo server is only location I am counting for ridiculous national restrictions tho. fix it plz
Réponse du développeur
mis en ligne : il y a 2 ansHello. Could you please make sure to contact our support team for them to look closer into the matter and what could be causing it? We’d be happy to help on the issue resolve! Our team is available 24/7 at support.nordvpn.com. -G.M. - Noté 1 sur 5par Локсли, il y a 2 ans
- Noté 1 sur 5par Utilisateur ou utilisatrice 18179148 de Firefox, il y a 2 ans
- Noté 1 sur 5par Utilisateur ou utilisatrice 16936067 de Firefox, il y a 2 ans