Critiques pour NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox par NordVPN
111 notes
- Noté 2 sur 5par SocialSupaCrew, il y a 6 joursI would love to try this extension but it seems that I can't even download it!
The "Add to Firefox" button on this page is disabled.
Do I need a specific version of Firefox?
I'm using Firefox 139 on my Android device.Réponse du développeur
mis en ligne : il y a 6 joursHello! It would be great if you could reach out to our customer support team at support.nordvpn.com. Our agents will check on your inquiry in more detail at any time as they are available 24/7. -D.I - Noté 2 sur 5par Utilisateur ou utilisatrice 18949247 de Firefox, il y a 2 moisI've been using this plugin for 3 years, now less and less. It works perfectly in 30%, 70%completely useless. I have to turn it off many times because it is so slow that the content does not load.
Réponse du développeur
mis en ligne : il y a 2 moisHello. We sincerely apologize for any inconvenience. As a first step, we recommend reinstalling the browser extension. If the issue continues, please don’t hesitate to contact our support team at support@nordvpn.com, they will be happy to assist you further. -E.G. - Noté 2 sur 5par kanufeng, il y a 3 mois
- Noté 2 sur 5par Utilisateur ou utilisatrice 18793544 de Firefox, il y a 5 moisПриложение работало просто отлично пару месяцев. Но последние недели абсолютно перестало подключаться к любым серверам.
Выходит надпись: "Couldn't connectYour Firefox settings may be causing the issue. Try switching DNS over HTTPS to Default protection in your browser settings."
Настройки несколько раз проверял, там всё нормально. Прошу помочь и будет 5 звёзд)Réponse du développeur
mis en ligne : il y a 5 moisЗдравствуйте! Мы сожалеем о том, что у вас возникли проблемы с нашим VPN-сервисом. Свяжитесь, пожалуйста, с нашей службой поддержки по адресу support.nord-help.com, и они помогут вам в сложившейся ситуации. Сообщите нам, как все пройдет! -D.I - Noté 2 sur 5par Grumpy, il y a 5 moisWould be good except it continually disconnects from the server and often wont reconnect without a browser restart :-(.
For a large corporation to only be able to offer such a buggy addon is a disgrace.Réponse du développeur
mis en ligne : il y a 5 moisHello, to resolve the issue, it would be best to contact our support team. The easiest way to contact them is via live chat at support.nordvpn.com. Apologies for the inconvenience. -D.I - Noté 2 sur 5par Utilisateur ou utilisatrice 18756651 de Firefox, il y a 5 moisI've been using this plugin for 3 years. There is always some problem with it. Either it is impossible to log in or so slow better turn it off. 30% of the time working well, but the rest are just time wasting. But what I couldn't understand in 3 years, why do we have to sign in almost daily ??? We don't need customer support team BS, just a problem free plugin!
Réponse du développeur
mis en ligne : il y a 5 moisHello, we are sorry to hear about the issues you are experiencing. As a first step, we recommend reinstalling the browser extension, as this often helps. However, if the situation does not improve, we do suggest reaching out to our support team at support@nordvpn.com, they will be more than happy to assist you further. -E.G. - Noté 2 sur 5par Utilisateur ou utilisatrice 18742813 de Firefox, il y a 6 mois
- Noté 2 sur 5par Utilisateur ou utilisatrice 18673393 de Firefox, il y a 7 moisThis indeed leaks dns when doh is DISABLED. Seems like a crucial problem thats been ignored for too long.
Réponse du développeur
mis en ligne : il y a 7 moisHello. Thank you for sharing your feedback and we'd love to learn more details if you could reach out to our team via live chat or email at support.nordvpn.com. Thank you! -Neo - Noté 2 sur 5par Utilisateur ou utilisatrice 18585318 de Firefox, il y a 9 moisBecomes uninteractable, seemingly randomly, on my machine
Réponse du développeur
mis en ligne : il y a 9 moisHello, we are sorry to hear that something is not working as expected. Please try reinstalling the browser extension. If the issue persists, feel free to reach out to our support team at support@nordvpn.com. They will be happy to assist in resolving it. -E.G. - Noté 2 sur 5par StarFox2024, il y a 10 moisAccording to ipleak.net test results, it's leaking my dns. Their chrome extension doesn't have this problem though, but be careful with the firefox extension cause it has dns leaks.
Réponse du développeur
mis en ligne : il y a 10 moisHello! It would be great if you could reach out to our customer support team at support.nordvpn.com. Our agents will check on your inquiry in more detail at any time as they are available 24/7. -D.I - Noté 2 sur 5par Oscarous64, il y a un anEvery time I open Firefox and start to type it clears the search bar after 1 second which is beyond annoying. It might seem like a minor problem, but it gets infuriating when you type your search quickly and hit enter only to find out it messed up your search.
And more than that, I noticed it slows down Firefox substantially, sometimes it takes up to 10 seconds just to load in an ordinary website. The VPN and it's functions work perfectly fine so I think it's just a problem with the extension itself.Réponse du développeur
mis en ligne : il y a un anHello, we apologize for the inconvenience you are experiencing. Could you please try reinstalling the NordVPN extension completely? If the issue persists, reach out to our support team at nordvpn.com/contact-us/. They are available 24/7 to assist you! -E.G. - Noté 2 sur 5par Killka, il y a un an
- Noté 2 sur 5par Kapten-N, il y a un anThe developers keep saying that they are working on a fix for the latest update. Stop saying that! Just revert the update! All of it! You can work on a fix on your development branches, but revert the released update immediately! You're not working on a fix "as fast as possible" if you aren't reverting the update that broke this add-on.
Réponse du développeur
mis en ligne : il y a un anHello. Our tech team have released a fix for the issue. Please try updating or reinstalling the browser extension and check if the issue persists. -D.I - Noté 2 sur 5par Utilisateur ou utilisatrice 17606194 de Firefox, il y a un an"Certaines fonctionnalités peuvent être payantes" Je n'ai pas trouvé de fonctionnalité gratuite ce qui voudrait dire que TOUTES les fonctionnalités sont payantes.
Réponse du développeur
mis en ligne : il y a un anBonjour. Notre application et nos extensions sur tous les systèmes d'exploitation sont gratuites, mais le service lui-même est payant sous forme d'abonnement. L'entretien de l'infrastructure coûte et, dans la plupart des cas, les services VPN gratuits ont recours à la vente de vos préférences et données de navigation en ligne. Puisque nous facturons un abonnement, nous sommes en mesure de maintenir notre politique stricte de non-journalisation et d'offrir un service premium. -Neo - Noté 2 sur 5par Kate, il y a 2 ans
- Noté 2 sur 5par Utilisateur ou utilisatrice 14606957 de Firefox, il y a 2 ansCan't use the extension unless you give it permissions to run in private windows.
Literally forcing you to give it access to private windows.Réponse du développeur
mis en ligne : il y a 2 ansHello. Thank you for the feedback, it will be transferred directly to the responsible team. If you have any further inquiries, do not hesitate to contact our customer support team at support.nordvpn.com anytime! -L.L. - Noté 2 sur 5par JebusCrisco, il y a 2 ansMakes my browser almost unusable with how much it slows down page load times. It's incredibly bad.
Réponse du développeur
mis en ligne : il y a 2 ansHello there. That should not be the case. We’d be happy to help and take a closer look into your case. Please make sure to contact our support team at support.nordvpn.com, they are available 24/7. -G.M. - Noté 2 sur 5par roguetrader, il y a 2 ansIt has a setting to "auto-connect" which it repeatedly turns off. So if you're not paying attention you can find yourself exposed when it has disabled the auto and not bothered its ass engaging the VPN, as such it becomes a bit of a security risk.
Réponse du développeur
mis en ligne : il y a 2 ansHello. That should not be the case! Could you please make sure to contact our support team for them to look closer into the matter and what could be causing it? We’d be happy to help on the issue resolve! Our team is available 24/7 at support.nordvpn.com. -G.M. - Noté 2 sur 5par Utilisateur ou utilisatrice 17792628 de Firefox, il y a 2 ansSo far, it's not apparent that it is even in use.
Réponse du développeur
mis en ligne : il y a 2 ansHi there. Sorry to hear about your experience with our service! Perhaps you could provide us with more information so we could help you out? Our support team is available 24/7 at support.nordvpn.com. -G.M. - Noté 2 sur 5par Utilisateur ou utilisatrice 17749266 de Firefox, il y a 2 ans
- Noté 2 sur 5par Utilisateur ou utilisatrice 15213190 de Firefox, il y a 2 ans
- Noté 2 sur 5par Volvith, il y a 2 ansUp until recently i haven't had any problems with NordVPN, but that's changed in the last 2-3 months or so. Recently they've started using LOCAL ISP's IP addresses for their services, which means that their prime selling point, being security, anonymity, and access to local blocked services and websites is pretty much null and void.
DO NOT USE THIS EXTENSION, as you do not have control over what IP your traffic is routed, and there's a good chance they'll use local (from the same country you are from) ISP's to assign you an IP.
IMPORTANT EDIT: Not just that, when refreshing your IP, or when the application randomly changes IP, it exposes your IP/network to your ISP, without any apparent killswitch built in. Citation needed, because there is a chance your network is still encrypted, but i somehow doubt that.
They'll say 'we choose the IP based on what's best for you', completely disregarding the problems with that. IP's change randomly quite often, which means that there's a chance that you won't even notice you've rolled into a local ISP when it happens. Refreshing your connection will often give you the same exact IP address as well, and you don't have an option to select a specific IP address in any way, shape or form.
Bypassing local restrictions is one of the number one reasons to get a VPN these days, and failing to deliver on the promise of that service is to fail as a VPN service.
I will not be extending my subscription past march this year (end of term), and i will not be returning to NordVPN.
I don't believe a 1 star review is warranted, since the service, operationally, functions quite well. The speeds are decent, and the ease of use is tempting to say the least, but the fact they're using local (national) ISP's for their services, paired with some of the other security concerns that have come up in the last 2 years regarding NordVPN (look them up if interested), i can not in good conscience recommend this extension.
Encryption alone means nothing if you cannot access services that are locally blocked by IP/DNS.
If you're looking for a good VPN service, there's better ones out there.
I for one, can no longer trust NordVPN with the security of my internet traffic.Réponse du développeur
mis en ligne : il y a 2 ansHello. Please note that the VPN connection depends on multiple factors. We do offer a Kill Switch feature within our apps, as well as an option to purchase an additional static Dedicated IP. If you’re experiencing streaming or website accessibility issues, we'd suggest trying disabling the Threat Protection Lite feature in our app settings and clearing your browser cache. If the matter persists, do not hesitate to contact our support team at support.nordvpn.com for further assistance and more information regarding your concerns. We'd be happy to help! -G.M. - Noté 2 sur 5par What???, il y a 3 ansSpeeds much faster with this extension but the extension is ridiculously limited like their service. You hit refresh to change another data centre and you always get the same one or two despite the data centre having more than 50+. This tells me Nord doesn't have as many as they claim
Réponse du développeur
mis en ligne : il y a 2 ansHi there. Please note that our extension picks the best server for you, thus it may not change the IP every time you reconnect. To use specific servers you may use our application instead. If you'd have any further concerns feel free to contact our team at support.nordvpn.com. -G.M. - Noté 2 sur 5par Ruud Smithuis, il y a 3 ans
- Noté 2 sur 5par nss, il y a 3 ans