Critiques pour NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox par NordVPN
2 577 notes
- Noté 1 sur 5par Mohan, il y a 4 ansIt's amazing that almost every single review this extension has had in the recent past is a scathingly negative review.
And there's good reason for that. This is one of the better, even 'premium', VPNs out there. And yes, their service is fast. But it comes with several pains. This Firefox extension is pathetic. At it's best, it asks you to keep logging in, fails often, fails to load pages often, and the window is distorted (it keeps getting elongated!). At it's worst, well, it crashes and takes Firefox along with it.
It should be clear by now that this is not an isolated incident - something that can be resolved by customer service. This is an issue from the development of the extension - which needs to be sorted.
The Windows app (and phone apps) work well, but they're pretty heavy and battery hungry. So I wish this browser extension would 'just work' - but it doesn't.Réponse du développeur
mis en ligne : il y a 4 ansHello. We're sorry to hear about the negative experience you've had with our extension. Have you contacted our customer support regarding the continuous login issue? Our team is ready to help you 24/7 via chat at support.nordvpn.com. -Neo - Noté 4 sur 5par bpokorney, il y a 4 ans
- Noté 1 sur 5par Utilisateur ou utilisatrice 15253942 de Firefox, il y a 4 ansCan't be installed in Russia anymore. What the...?
Réponse du développeur
mis en ligne : il y a 4 ansHello. Please reach out to us at support@nordvpn.com - we'd be happy to help you get the services while residing in countries with internet restrictions! -Drea - Noté 2 sur 5par noelmage, il y a 4 ansI'm sure I would love this extension if it worked. Unfortunately, since it does not run login through an obfuscated server almost every work and public WiFi network blocks the ability to log in through the extension.
Nord, please add this as a feature. It's absolutely excellent in the app.Réponse du développeur
mis en ligne : il y a 4 ansHello and thank you for the review. You should be able to access the login page even on a restricted network. If you're not able to access it, or experiencing any issues with the login, please contact our customer support team at support.nordvpn.com for them to check on the issue and help you solve it faster. -A.S. - Noté 5 sur 5par Utilisateur ou utilisatrice 16018265 de Firefox, il y a 4 ans
- Noté 5 sur 5par Utilisateur ou utilisatrice 14814821 de Firefox, il y a 4 ans
- Noté 1 sur 5par Utilisateur ou utilisatrice 15261251 de Firefox, il y a 4 ans
Réponse du développeur
mis en ligne : il y a 4 ansHello. If you're experiencing issues with our browser extension, please try clearing the cookies/cache of your browser and re-adding it to your browser. You can also check if the issue persists on a clear browser installation. If that doesn't help, please don't hesitate contacting us via live chat at https://support.nordvpn.com/ so we could help you further. -R.L.- Noté 5 sur 5par hanneclarysse, il y a 4 ans
- Noté 1 sur 5par huub66, il y a 4 ansneeds re-installation all the time to be able to log in and reconnect. Was working fine in the early days but last year very unstable and actually quite useless.
Réponse du développeur
mis en ligne : il y a 4 ansHello. Have you contacted our customer support regarding this issue with the VPN app? Our team is ready to help you 24/7 via chat at support.nordvpn.com. -Neo - Noté 1 sur 5par Sekorhex, il y a 4 ansLeider kann man sich nicht mehr in das Addon einloggen mit seinem Account.
Réponse du développeur
mis en ligne : il y a 4 ansHallo! Heute hatten wir vorübergehende Login-Probleme, die nun behoben sein sollten. Wir entschuldigen uns für die vorübergehenden Unannehmlichkeiten. Falls Sie weitere Probleme haben oder die langsamen Verbindungen beheben möchten, kontaktieren Sie uns bitte jederzeit unter support.nordvpn.com! -Neo - Noté 1 sur 5par ec78b308, il y a 4 ansI'm very dissatisfied with this app and their service, it simply doesn't work as it should. Sometimes it doesn't autoconnect, other times the internet connection stop working because of the app and I have to manually disconnect or reset the connection. There are times that I can't even log in because their log-in interface doesn't work. I don't like it and I'll be switching to another provider when my subscription ends.
Réponse du développeur
mis en ligne : il y a 4 ansHello. Have you contacted our customer support regarding this issue with the VPN app? Our team is ready to help you 24/7 via chat at support.nordvpn.com. -Neo - Noté 4 sur 5par Utilisateur ou utilisatrice 12339692 de Firefox, il y a 4 ansThis add-on was causing me issues very often, like for others. Then I tried disabling all other add-ons and it worked! It's working even all disabled add-ons are re-enabled again so I can't tell what caused this. It may just be some other extension, it may be Firefox glitch or NordVpn extension issue. Until I figure this out it's 4 stars. Otherwise it's 5.
- Noté 1 sur 5par Meffa, il y a 4 ansLogs you out without any reason, then asks for login and fails to do it correctly. Requires re-installation, and only after it finally works. I have only 4 other add-ons, which are some of the most popular on Firefox, all of them I basically mandatory for most users. So that dumb excuse from NordVPN developers, that it is not their fault, it is some bad bad third-party add-on interfere with theirs, is kinda funny in that case. There is no bad interference and even if there is, it is your badly written code cause this problem. Happens way too often, so I've cancelled subscription.
Réponse du développeur
mis en ligne : il y a 4 ansHello Meffa. We're sorry to hear about your extreme dissatisfaction with our service and, if you ever reconsider and decide to give us a second chance, you're always welcome at support.nordvpn.com! -Drea - Noté 3 sur 5par Utilisateur ou utilisatrice 16079020 de Firefox, il y a 4 ansDoes a great job when it works. Unfortunatly it cashes every now and then. Have to remove and reinstall it. a bit annoying... Desktop version works ok
Réponse du développeur
mis en ligne : il y a 4 ansHello. We're sorry to hear about your experience. It is possible that there are interfering plugins installed on your browser that are causing the NordVPN plugin to act out. Please try installing the NordVPN plugin on a fresh installation of the browser. If the issue still persists, please contact us at support.nordvpn.com for further assistance. -A.S. - Noté 1 sur 5par Utilisateur ou utilisatrice 16967733 de Firefox, il y a 4 ansAdd-on not working (same issue as many other users). Works only once, when you remove and reinstall the add-on but the add-on immediately gets stuck again. Firefox is my main browser, so I have to cancel my subscription...
Réponse du développeur
mis en ligne : il y a 4 ansHello. We're sorry to hear about the trouble. Please contact our customer support team via chat at support.nordvpn.com. They will take a closer look at your issue and help you solve it. Our team is online 24/7. -A.S. - Noté 4 sur 5par Utilisateur ou utilisatrice 13515730 de Firefox, il y a 4 ansUPDATE January-2022:
No issues since using v2.40.0; it seems faster and I also like the new 'Pause' feature. Giving it 3 more stars.
June-2021:
It got really bad, broken Login! Claims "succesfully connected" to NordVPN in pop up window while exension icon shows it is not. NordVPN suggests to reinstall the extension but that's just a temporary fix; I'm getting tired of re-installing every week or so and perhaps it's time to trash it if NordVPN can't resolve it for good.Réponse du développeur
mis en ligne : il y a 4 ansHello. Sorry to hear about the trouble. Please reinstall the extension to correct the situation. Should the issue persist, please don't hesitate to contact us directly via support.nordvpn.com. We'll gladly help you sort it out anytime! - A.S. - Noté 1 sur 5par 12345678987654321, il y a 4 ansExtension is broken guys. Can't login, can't logout once logged in, and so you can't change anything. Everything works only a single time once you uninstall/reinstall the extension. But once you log in and make your selections, it reverts to its broken state the next time you start the Firefox browser.
NordVPN, you need to spend less on ads and more on development, because ultimately it's the users who will determine whether or not to keep using (ie. $$$PAYING FOR$$$) your service.Réponse du développeur
mis en ligne : il y a 4 ansHello. We're sorry to hear about your experience while using our browser extension. It would be best if you contacted our customer support team via chat at support.nordvpn.com. They will take a closer look at your issue and help you solve it. Our team is online 24/7. -A.S. - Noté 1 sur 5par mon, il y a 4 ansIt's useless, I'm tired of re-installing the add-on every time I need to use VPN, this problem been there for months. I will not continue my subscription, better use Mozilla VPN from now on
Réponse du développeur
mis en ligne : il y a 4 ansHello. It would be great if you could specify the exact issue you experienced with our VPN extension. It will help us improve it in the future. -Neo - Noté 1 sur 5par YYYOOOWOWOWOWO, il y a 4 ans
- Noté 1 sur 5par icefox, il y a 4 ansCan not select server after login, I'm glad I cancelled my recurring subscription as it seems your developers can't even do a simple job right
Réponse du développeur
mis en ligne : il y a 4 ansHello! We're sorry to hear about the experience you had with our proxy extension. Perhaps you can try reinstalling it, and, if the issues persist, could you try contacting our customer support team at support.nordvpn.com? We're ready to help you out anytime! -A.S. - Noté 1 sur 5par Utilisateur ou utilisatrice 16963958 de Firefox, il y a 4 ansTotally unreliable. Stops working frequently. Restarting doesn't fix it.
Réponse du développeur
mis en ligne : il y a 4 ansHello. Please try reinstalling the extension instead and check if it makes any changes. If the situation remains unchanged afterward, please contact us directly via support.nordvpn.com to get it sorted at any time. -A.S. Réponse du développeur
mis en ligne : il y a 4 ansHello. Our service is subscription based so yes, you need to purchase a subscription to create an account with us and with that you would be able to log in to our services. If you need any help, please don't hesitate contacting us via live chat at https://support.nordvpn.com/. -R.L.- Noté 1 sur 5par Utilisateur ou utilisatrice 16958380 de Firefox, il y a 4 ansAfter reinstalling the add-on, the icon disappeared on the task bar and never show up again. Other add-ons are showing okay. Installing another new add-on is okay so I guess it's the Add-on problem.
Toggling to enable/unable the add-on or reinstalling is not fixing the issue.
Have no idea how to use it at this moment.Réponse du développeur
mis en ligne : il y a 4 ansHello. Please contact us at support.nordvpn.com so we could take a better look at what could possibly be causing this issue to occur. We're happy to help 24/7! -Drea