Thank you for making us a part of your shopping experiences! We love helping our Members earn something back on the things they are planning on buying. Sometimes merchants just don't report or confirm orders with us as eligible for Cash Back. Every one of our partnered merchants has its own Cash Back Terms that may exclude certain items, departments, or other things from earning Cash Back. Our team will always be here 24 hours a day/7 days a week over email if you ever need help in the future!

We always want our Members to receive the Cash Back from their eligible purchases! Please email our team at socialhelp@rakuten.com so we can help you out.