Hi, we’re sorry to hear that you had a disappointing experience.

Regarding your concerns about security, Coupert takes user privacy and account security seriously. We are committed to providing a safe shopping assistance service and continuously improving our product experience.

We’re also sorry to hear that something did not work as expected. Depending on the situation, issues may be related to merchant settings, promotion availability, account conditions, technical environment, or other factors.

We’d appreciate the opportunity to better understand what happened and help investigate. Please contact us at service@coupert.com with more details, such as the feature you were using, the merchant involved, and any screenshots or error messages if available.

Our team will be happy to review the issue and assist you further.

Thank you for sharing your feedback.