Proton VPN: Fast & Secure értékelései
Proton VPN: Fast & Secure szerző: Proton, Proton Team
164 értékelés
Fejlesztői válasz
közzétéve: 9 napjaWe're sorry to see that you're dissatisfied. Would you mind clarifying your review further? We'd be more than happy to address any issues or concerns you may have, but we need to have a clear understanding first. Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can help.- Csillagos értékelés: 1 / 5készítette: WrolTroklr, 14 napjaWorks well, when it does. After using the extension for little over a few weeks, it randomly stopped actually changing my location/IP even though it says "Connected". Huge security risk, If this does happen to you, I would try disallowing and reallowing the browser to control your browser traffic, but this is a massive and unnecessary inconvenience.
Fejlesztői válasz
közzétéve: 12 napjaThat doesn't sound right. Could you share more details on this? How exactly have you observed the issue? Are you using any other extensions for privacy/security purposes? Are both your browser and the Proton VPN extension up-to-date? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can investigate further. - Csillagos értékelés: 1 / 5készítette: fulluphigh, 20 napjaHonestly the worst extension I've ever used. Idk, maybe all vpn extensions are garbage, but holy hell this is garbage. Are they even trying? Will constantly crash in such a way that you have to completely disable it to use your browser in any way shape or form, and completely uninstall it and then reinstall it to get it to work again. Sometimes even after disabling and re-enabling it, it'll still stop working a minute later.
And don't misunderstand me. By constantly, I mean literally every time you use it after your computer has slept. Honestly, at this point I'm giving up, uninstalling it, and reporting it to mozilla, for breaking the browser.
And don't give me the "That doesn't sound right, can you share more details" bull, there are literally a hundred reviews saying the exact same thing. Try using your own product and figuring it out on your own.Fejlesztői válasz
közzétéve: 19 napjaSorry to hear that. Our team is aware of the issue and working on a fix, although we currently don’t have a specific timeframe that we can share. We’ve made sure to document your report for further investigation while this is being sorted out. - Csillagos értékelés: 1 / 5készítette: Firefox felhasználó 19562365, egy hónapjaif it would be possible, i give 0 stars
Fejlesztői válasz
közzétéve: egy hónapjaWe're sorry to see that you're dissatisfied. Would you mind letting us know what issues you've experienced with our service exactly? We'd be more than happy to help, but we need some basic details to work with. Please contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can assist you. - Csillagos értékelés: 1 / 5készítette: Firefox felhasználó 19555668, egy hónapja
- Csillagos értékelés: 1 / 5készítette: Firefox felhasználó 19193421, egy hónapjav1.2.10 freezes every connection after wakeup from sleep on Windows, have to disable addon to get it working again.
Fejlesztői válasz
közzétéve: egy hónapjaSorry to hear that. Could you share more details about the issue? Are you receiving any error messages? Do you have the auto-connect feature enabled? Do you have any other extensions installed for privacy/security purposes? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can help you troubleshoot. - Csillagos értékelés: 1 / 5készítette: BLBC, egy hónapjaWorks perfectly for a few minutes, then it simply freezes, both the extension and the entire connection. You can only fix this by disabling the extension. But when you enable it again, this happens again. And the only way to restore it is to completely reinstall it, only for this to happen again a few minutes later.
Fejlesztői válasz
közzétéve: egy hónapjaThat doesn’t sound right. Could you share more details about the issue? Are you receiving any error messages? Do you have any other extensions installed for privacy/security purposes? Are your browser and the Proton VPN extension up-to-date? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can assist you further. - Csillagos értékelés: 1 / 5készítette: Ridiculous_George, egy hónapja
Fejlesztői válasz
közzétéve: 2 hónapjaThat doesn't sound right. We have a free plan that costs $0 and allows you to secure your internet connection with no ads, no logs, and provides the same level of privacy and security as our paid plans. Anyone can sign up for our free plan, and we don't ask for any payment details during signup.- Csillagos értékelés: 1 / 5készítette: Rowbot2004, 3 hónapja
- Россия. Не работает даже открытие окна расширения. А на сайт ProtonVPN без прокси и других средств войти невозможно.
Причём на телефоне (Android) подключение удаётся через раз, а как расширение для браузера или служба (в Linux) не работает -- не удаётся подключиться.
Как оно может обходить блокировки и прочее, если само недоступно -- непонятно.Fejlesztői válasz
közzétéve: 3 hónapjaWe're very sorry to hear that. The reason you're experiencing this issue is due to the aggressive restrictions in Russia. Our team is working hard on improving our infrastructure so that all our users are able to connect more easily. We will continue to make more improvements to enhance service availability despite the ongoing blocking attempts.
Meanwhile, you may consider downloading the official Proton VPN app for your specific OS to see if you're able to connect more easily. If you cannot access our website in order to do that, please contact us at https://protonvpn.com/support/contact or https://proton.me/support/contact, or simply send us an email directly at support@protonvpn.zendesk.com so we can assist you further. Fejlesztői válasz
közzétéve: 3 hónapjaSorry to hear that. Would you mind describing the issue further? Are you having trouble connecting to our servers, or is there a different issue? Are you receiving any error messages? We'd be more than happy to help you troubleshoot, but we need some basic details to work with. Please contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can assist you further.Fejlesztői válasz
közzétéve: 4 hónapjaUnfortunately, Russia is among the restrictive countries that are blocking VPN connections. Our teams are working to resolve the issue, but the restrictions are especially aggressive. For now, we suggest using the default Quick connect option to try and establish a connection. Also, make sure that your browser and the Proton VPN extension are always up-to-date.Fejlesztői válasz
közzétéve: 4 hónapjaThe default Quick connect option will connect you to the fastest available server for you. This leads to better load balancing and higher speed, which is a priority for free users. To connect to a server in a specific country of your choice, you may consider upgrading your plan.- Csillagos értékelés: 1 / 5készítette: sushigal007, 4 hónapjaMaybe it's because I'm on the Windows 7 ESR version of Firefox, but this addon just doesn't work for me at all, clicking on it just gives me a "NetworkError when attempting to fetch resource" message. A pity because I have the standalone program and the android app and love them both, but sometimes I just want to use a VPN for a couple of websites rather than for all my internet traffic.
Fejlesztői válasz
közzétéve: 4 hónapjaSorry to hear that. Could you share more details about this issue? Which specific version of your browser and the Proton VPN extension do you have installed? Do you have any other extensions installed for privacy/security purposes? Are you using any other VPN, proxy, or custom DNS services?
Contact us with more details by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can investigate further. - Csillagos értékelés: 1 / 5készítette: Firefox felhasználó 19157595, 5 hónapjaЧтобы включить ВПН, нужно сначала его обновить, а при нажатии на кнопку обновления выкидывает на страницу дополнения. Замкнутый круг, бесполезная трата времени и сил
Fejlesztői válasz
közzétéve: 4 hónapjaThe extension should be updated automatically. Have you made sure that automatic updates are allowed for the Proton VPN extension in your Firefox extension settings? If so, and the behavior persists, contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can investigate further. - Csillagos értékelés: 1 / 5készítette: SAW THET PHYO AUNG, 5 hónapja
- Csillagos értékelés: 1 / 5készítette: centurion 2000, 5 hónapja
Fejlesztői válasz
közzétéve: 5 hónapjaWe're sorry to hear that. Would you mind describing the issue further? We'd be more than happy to help you troubleshoot, but we need some basic details to work with. Please contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can assist you.- Csillagos értékelés: 1 / 5készítette: Firefox felhasználó 17452551, 5 hónapja
- (После установки требует обновить его. ) Я немного некорректно / неправильно выразился данный впн просто не может подключится выдавая вот это при его открытии - NetworkError when attempting to fetch resource. Ну в любом сучили он не работает в России из за агрессивных блокировок.
Fejlesztői válasz
közzétéve: 5 hónapjaWe're sorry to see that you're dissatisfied. Could you clarify your review further? What are the exact steps you're taking that lead to the behavior? Are you receiving any error messages? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can assist you.
On another note, keep in mind that Russia is among the restrictive countries that are blocking VPN connections. Our teams are working to resolve the issue, but the restrictions are especially aggressive. For now, we suggest using the Quick connect option to try and establish a connection. Also, make sure that your browser and the Proton VPN extension are always up to date. - Csillagos értékelés: 1 / 5készítette: Davide Briani, 5 hónapjaVisionary subscribere here. Works really bad. The add-on is clearly abandoned.
- requires REGISTRATION! no guest use!
it is a complete nonsense as your web site with registration is BLOCKED in my country.
So it is totally unusable in any way .... Unless you install another VPN to register your VPN, are you sure that is a journey for best experience??
Silly that android app allows quest login.Fejlesztői válasz
közzétéve: 5 hónapjaWe're sorry to hear that. Our team is working hard on improving our infrastructure so that users are able to access our service more easily. We will continue to make more improvements to enhance service availability despite any ongoing blocking attempts.
Meanwhile, you may consider downloading the official Proton VPN app for your specific OS to see if you're able to connect more easily. If you cannot access our website in order to do that, please contact us at protonvpn.com/support-form or proton.me/support/contact, or simply send us an email directly at support@protonvpn.zendesk.com so we can assist you further.
Lastly, we've documented your feedback regarding guest login for the extension for future consideration. You can follow our blog (protonvpn.com/blog) and our direct channels for any news and updates. - Csillagos értékelés: 1 / 5készítette: Firefox felhasználó 18179602, 6 hónapjaAs others already pointed out, the extension disconnects, especially after long waits, and doesn't repair the connection by itself. Resulting in not loading/blank pages. I'm ready to get the "It's your fault, our extension is perfect do you have different DNS" template from the 1st level support without any product knowledge.
Fejlesztői válasz
közzétéve: 6 hónapjaSorry to hear that. Could you share more details about the issue? Are you receiving any error messages when disconnected? What type of internet connection are you using? Are you using any other extensions for privacy/security purposes? Do you have any antivirus or firewall app installed? Please contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can help you troubleshoot.