NordVPN - a VPN proxy extension for Firefox 的评价
NordVPN - a VPN proxy extension for Firefox 作者: NordVPN
610 条评价
- 评分 1 / 5来自 Firefox 用户 18461441, 1 年前About a month ago this extension suddenly stopped working.
After contacting the support team, they were able to determine the cause, but replied that "we are unable to fix this problem" and abandoned any further work.
I am still unable to use this extension to this day, which is very disappointing as I was a loyal user of this extension.
I hope the developer will improve the extension as soon as possible and try to reduce the number of people like me.开发者回应
发布于 1 年前Hello, we apologize for all the inconvenience caused. Could you please provide the ticket ID you received when you contacted our support team? We would like to review your case. In the meantime, we recommend using our NordVPN application instead of the browser extension. Thank you for your understanding. -E.G. 开发者回应
发布于 1 年前Hello, we are sorry to hear that you are experiencing issues with our browser extension. Please do not hesitate to contact our support team at support@nordvpn.com for any assistance you may need. -E.G.- 评分 1 / 5来自 Firefox 用户 18456759, 1 年前
- 评分 1 / 5来自 Firefox 用户 18057181, 1 年前
- 评分 1 / 5来自 Firefox 用户 10625330, 1 年前Since 1 month ago it's super slow or even can't connect websites. If I disable it, internet works properly. I tried it in some in some Linux distros.
开发者回应
发布于 1 年前Hello. Please try reinstalling our extension and see if that helps. If not, don't hesitate to get in touch with us at support.nordvpn.com and we'll help you in more detail anytime! -L.L. - 评分 1 / 5来自 NiclasWithC, 1 年前Super Slow or even no internet connection possible. As soon as you deactivate it, internet connection is running again.
开发者回应
发布于 1 年前Hello! It would be great if you could reach out to our customer support team at support.nordvpn.com. Our agents will check on your inquiry in more detail at any time as they are available 24/7. -D.I 开发者回应
发布于 1 年前Hello. Please contact our customer support so that they can take a closer look at the situation. We would be happy to help you out. NordVPN’s team is online 24/7 at support.nordvpn.com. -D.I开发者回应
发布于 1 年前Hello, we apologize for any inconvenience caused. Could you contact our support team at nordvpn.com/contact-us/? They will be more than happy to help you resolve this issue. -E.G.开发者回应
发布于 1 年前Hello there. That should not be the case. We’d be happy to help and take a closer look into the matter. Please make sure to contact our support team at support.nordvpn.com, they are available 24/7. -G.M.开发者回应
发布于 1 年前Hello. We’re sorry to hear you have issues with our app. If you give our customer support team another chance, they will do their best to resolve the issue you’re having. Feel free to contact them at support.nordvpn.com — they are online 24/7. -D.I- 评分 1 / 5来自 Firefox 用户 13481613, 1 年前
开发者回应
发布于 1 年前Hello! Please note that we offer a 30 day money back guarantee for your first purchase so you may test our service risk free. If you had any questions or inquiries our team is always happy to help at https://nordvpn.com/contact-us -Neo- 评分 1 / 5来自 DownTheDrain, 1 年前Truly astounding how terribly this failed update has been handled. Not just the delay in finding a fix, but the complete lack of communication, leaving users to figure out on their own why their tabs are suddenly broken.
For a company focused on privacy and security that's completely unacceptable and I will not renew my subscription when it runs out.开发者回应
发布于 1 年前Hello. Apologies for this inconvenience, we are aware of the issue with our latest update and we are working to release the fix as soon as possible. -L.L. - Like everyone else and probably many silent users, it's impossible to use the extension since the last update.
It's truly surprising that a company spamming YouTube partnerships and ads everywhere isn't more responsive in fixing such a serious issue.
Especially since we're paying a subscription to benefit from the VPN's features.
Really disappointed with the lack of professionalism, it's as if it's an internal sabotage by a disgruntled employee to harm the company's reputation.开发者回应
发布于 1 年前Hello. We are aware of the issue and we're working on a fix. Apologies for any inconvenience in the meantime! -L.L. - Ho creato un profilo solo per fare questa recensione. Questa estensione è terribile: rallenta il caricamento delle pagine in una maniera non comprensibile. Se si usa l'applicazione desktop o l'estensione di Chrome non si presenta la stessa lentezza. Non è sempre stato questo il caso e altri hanno lo stesso problema.
开发者回应
发布于 1 年前Ciao. Siamo a conoscenza del problema con l'ultimo aggiornamento e il nostro team sta lavorando a una soluzione. Ci scusiamo per eventuali disagi nel frattempo! -L.L. - 评分 1 / 5来自 amanda blur, 1 年前
- Update broke things spectacularly and now force loads all tabs crippling performance. I won't question why it's accessing data on all my tabs because I don't care but other people probably do. Been about a week now for me.
Where my actual complaint comes in is their reaction (or complete lack thereof) with STILL no fix, no rollback, no notice to customers (had to find out about the problem here after disabling a bunch of addons), no functional previous version available in the firefox addon version history area for us to use - nada.
This is completely inexcusable behavior for a company in the security business. - 评分 1 / 5来自 Evilmonkee, 1 年前Shouldn't take nearly 2 weeks to fix this. At the very least you should have rolled back to the previous version until you can find a fix.
开发者回应
发布于 1 年前Hello. We are sorry for the issue, our team is working on a fix and it will be released as soon as possible. -L.L. - 评分 1 / 5来自 manfredkitzbichler, 1 年前Same problem everybody else is having. Had to disable the extension. Please fix ASAP.
开发者回应
发布于 1 年前Hello, thank you for taking the time to leave us your feedback, our team is already aware of the issue and will release the solution shortly. Apologies for the temporary inconvenience. -N.L. - 评分 1 / 5来自 Firefox 用户 18372872, 1 年前Last updated is a huge mess and still no update. It's a shame for a service about security...
开发者回应
发布于 1 年前Hello, thank you for taking the time to leave us your feedback, our team is already aware of the issue and will release the solution shortly. Apologies for the temporary inconvenience. -N.L.