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Vurdering for Rakuten: Get Cash Back For Shopping

Rakuten: Get Cash Back For Shopping av Rakuten

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Vurdering av user5678
av user5678, 2 år sidan
The recent update to add the floating widget on screen is extremely annoying. Makes shopping impossible. I can't see what I'm shopping for!

Unrelated to that but still a problem is that over the past 6 months or so the extension seems to have stopped working. I need to fill out a ticket to get my cash back every time I buy something now. I've turned off other extensions I thought might be interfering with it but no luck. Been using Rakuten since 2018 without any issues until recently.

Svar frå utviklaren

posta 2 år sidan
Thank you for this feedback about this new feature of our extension. We are sorry this new feature is in your way. You can move the "bubble" icon up and down the side of the website so you are able to see anything it may be currently blocking from view.

We typically see these issues with eligible orders not tracking when our Members have any ad or internet traffic blocking extensions added and enabled in the browser they use to access our services or at the computer/network level when shopping from a laptop or desktop computer. This issue may also be caused by the anti-virus software you currently use. Updating the extensions or anti-virus software to trust Rakuten, in most cases, resolves these issues. For more help, please reach out to us at socialhelp@rakuten.com.
906 vurderingar
  • av joe, 2 dagar sidan
  • av Firefox-brukar 19940581, 3 dagar sidan
    Sells the ish out of your personal data, but at least you get a cut. Hopefully we can get some laws that actually protect us soon.... err at least 50% of what they make from our data.

    ALWAYS shop local over a small kickback for selling your personal information, of course.

    Rakuten: get the damn "icon" off my screen err at least give me the option, WTF - deactivated
  • av Yakedo, 2 månader sidan
  • av Firefox-brukar 18488372, 4 månader sidan
    Installed and two out of two purchases did not track. Simply doesn't work. Contacted Rakuten and received the generic "we will reach out" response. Hard to believe there is something worse than their normal tracking. So not only is this add on extremely intrusive with pop ups it doesn't work.

    Reply to developer response: How exactly will you "review this" other than to say we'll reach out to the merchant and if they didn't track it then it is the users fault? Fact is there are better cash back sites that actually have relationships with merchants rather than Rakuten's "oh well, it's your fault" response.

    Svar frå utviklaren

    posta 4 månader sidan
    We are happy to review this for you. Please email our team at socialhelp@rakuten.com.
  • av Daniel Martí, 5 månader sidan
    Steals user data and harms small businesses.
  • av Firefox-brukar 19585460, 6 månader sidan
    It doesn't work on Firefox. I can only use Chrome

    Svar frå utviklaren

    posta 6 månader sidan
    You can get our extension back up and running by uninstalling it from your copy of Firefox (if installed). Then, you can download our Rakuten Browser Extension from our website, Rakuten.com, or through Firefox Browser Add-Ons page. If you have any more questions or encounter any more issues, don’t hesitate to reach out to us at socialhelp@rakuten.com
  • av Arib, 7 månader sidan
  • av Firefox-brukar 19006624, eit år sidan
  • av Ann, eit år sidan
  • av Firefox-brukar 19026091, eit år sidan
    This used to be awesome. For the past year after I click on the cash back icon and confirm, NOTHING. I've literally lost hundreds of dollars since this app doesn't work. I've been promised money back, I click on what needs to be done, it's confirmed and NOTHING. It's a scam.

    Svar frå utviklaren

    posta eit år sidan
    If you see you are making Shopping Trips and our extension is activating, then it may be some internet traffic filtering service or VPN is active or an issue with the merchant recognizing the order as eligible for Cash Back through us. This may be why your eligible orders aren't reporting. Please reach out to our team at socialhelp@rakuten.com so we can dig into this for you.
  • av Firefox-brukar 16761587, eit år sidan
  • av mbgoss, eit år sidan
  • av Kevin, eit år sidan
  • av Firefox-brukar 16471973, eit år sidan
    It said 20%. I used this as opposed to a promo with another website for vitamins. I got zilch. Nothing whatsoever after it popped up showing me 20%. Completed order.

    Svar frå utviklaren

    posta eit år sidan
    Oh no! We always want our Members to receive the Cash Back from their eligible purchases! Please reach out to our team at socialhelp@rakuten.com so we can help you out.
  • av Firefox-brukar 17377984, eit år sidan
  • av carrie, eit år sidan
  • av Firefox-brukar 18971339, eit år sidan
  • av charlich, eit år sidan
    There is no Rakuten button on my browser. Why?

    Svar frå utviklaren

    posta eit år sidan
    It sounds like our extension might not be pinned to the toolbar. Click the "puzzle piece" icon, then click "Pin to toolbar", to get our extension pinned back to your browser.
  • av Firefox-brukar 17059814, eit år sidan
  • av KBlack69Z, eit år sidan
  • av Firefox-brukar 15687146, eit år sidan
  • av Firefox-brukar 18903820, eit år sidan
  • av Firefox-brukar 18849742, eit år sidan
  • av Firefox-brukar 18896728, eit år sidan
  • av Firefox-brukar 18175085, eit år sidan