Recenzje dodatku Rozszerzenie Surfshark VPN
Rozszerzenie Surfshark VPN Autor: Surfshark
65 recenzji
- Ocena: 3/5Autor: Użytkownik Firefoksa 17886233, 2 lata temuIs there any options to turn on vpn automatically with operating firefox?
Odpowiedź autora
Data: 2 lata temuHey there! To turn on auto-connect on a browser extension, simply go to the Surfshark extension > Settings > VPN settings. You can even choose which location you want to connect to! - Ocena: 3/5Autor: Scheming9529, 2 lata temuВ целом, сервис хороший. Но конкретно это расширение выгядит устаревшим и не обновлялось уже 3 года, по сравнению с хромом, там приложение выглядит куда лучше и современнее. Хотелось бы, чтобы и для фаерфокса обновили.
Odpowiedź autora
Data: 2 lata temuHey there! Thank you for your review! The newest version of our extension is not accessible temporarily, although the new version will be available really soon! - Ocena: 3/5Autor: Diomas, 2 lata temuUnfortunately this extension doesn't work for my most frequent use case: enable VPN only on certain sites that I have issues with accessing in a normal way.
Most of sites works just fine without VPN and I don't want them to be opened via VPN (because sometimes it even breaks them). But with this extension enabled, VPN is being applied to all sites and tabs inside firefox.
There is a feature to black list sites from being covered with VPN, but it doesn't make sense since I would need to list any possible site there except just few ones that really need to be opened with VPN.Odpowiedź autora
Data: 2 lata temuHey there! We're sorry to hear that you're having to deal with such poor experience! I'm sure that our friendly customer support team would love to take a further look at the issues you're having! It would be great if you could reach out to us via live chats or write us an email at support@surfshark.com - Ocena: 3/5Autor: Użytkownik Firefoksa 13509920, 2 lata temuWhy "Pause" option is not included on Linux / Ubuntu version?. I can't find one/
Odpowiedź autora
Data: 2 lata temuHey there! For the time being, this feature is not implemented on Linux Surfshark app, however, your thank you for your feedback! 🦈 - Ocena: 3/5Autor: Użytkownik Firefoksa 13678054, 3 lata temuпроблема с поиском на некоторыx сайтаx, если плагин включен
Odpowiedź autora
Data: 3 lata temuПривет! Сожалеем, что у вас возникли проблемы с нашим сервисом. Я уверен, что наши агенты службы поддержки смогут вам помочь! Вы можете связаться с ними по адресу support@surfshark.com. Мы будем ждать! - Ocena: 3/5Autor: Nick, 3 lata temu[Issue] Slow on Firefox but fast on Edge
I love your product and have been using this extension on Microsoft Edge for months. However, when I switched to Firefox, I noticed that the extension for Firefox was much slower than Edge's.
Sometimes even a simple search takes more than five seconds, which is definitely not a pleasant user experience. It is so slow that I have to turn it off frequently.
I would be grateful if you could fix this problem asap. Thank you!Odpowiedź autora
Data: 3 lata temuHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out! 🙏 - Ocena: 3/5Autor: Użytkownik Firefoksa 17645218, 3 lata temu
- Ocena: 3/5Autor: Użytkownik Firefoksa 17498803, 3 lata temu
- Ocena: 3/5Autor: Links-plus2, 3 lata temu
- Ocena: 3/5Autor: Użytkownik Firefoksa 17286551, 3 lata temuWorks well on computer, but slows down phone and Ipad waaayy to much
Odpowiedź autora
Data: 3 lata temuHi there! Thank you for your feedback. Our team would surely love to investigate this, could you get in touch with them via live chat support or write us an email at support@surfshark.com? - Ocena: 3/5Autor: SuperBabyFace, 3 lata temuProxy authentication error, where the extension can't connect, even with proxy off on windows.
Odpowiedź autora
Data: 3 lata temuHi! Sorry to hear you have experienced this issue with our Firefox extension. Could you get in touch with our lovely support agents via live chat or at support@surfshark.com? I am sure they will solve this issue in no time. - Ocena: 3/5Autor: Użytkownik Firefoksa 17343671, 3 lata temuWorks great when it's connected but the problem is that it frequently disconnects without my realizing it. that concerns me me because I am on sites that I need security, like my bank and email.
Odpowiedź autora
Data: 3 lata temuHello there! I am sorry to hear that you've experienced these issues with our Firefox extension. Could you try contacting our friendly customer success team via live chat or email support@surfshark.com? I am sure that they will do their best to help you! - Ocena: 3/5Autor: G. Nijman, 3 lata temu
- Ocena: 3/5Autor: dietmar, 4 lata temu
- Ocena: 3/5Autor: Guo Yunhe, 4 lata temuNot working in China at all. Cannot connect to any proxy server. Hope you can fix it!
Odpowiedź autora
Data: 4 lata temuHello Guo! Thank you for your feedback! Unfortunately, some of our servers have been recently blocked by China's government. At the moment, we offer manual connection guides. It would be awesome if you could pop us an email at support@surfshark.com, and I am sure that our lovely support team will be able to help you out! - Ocena: 3/5Autor: Użytkownik Firefoksa 14684436, 4 lata temuAm I missing something? Surfshark makes it more difficult to do my banking and other things like that on usually trusted sites. I have to disable it to do my banking, annoying.
Odpowiedź autora
Data: 4 lata temuHi there! We're truly sorry to know you've stumbled upon issues while using our VPN service in your daily life. Perhaps you could get in touch with our Customer Success team via surfshark.com or at support@surfshark.com? Our agents will be happy to assist you in resolving these troubles! - Ocena: 3/5Autor: BB, 4 lata temuThere is no whitelist for Firefox Mac or Mac OS, otherwise seems to be working fine.
Odpowiedź autora
Data: 4 lata temuHi there! Sadly, Whitelister is only available on Android, Windows and our Chrome extensions (called Bypasser there). However, if there is any way we could improve your experience, feel free to send us a letter to support@surfshark.com! - Ocena: 3/5Autor: Reinis Mazeiks, 4 lata temuGood i guess. Keeps signing me out every month which is annoying
Odpowiedź autora
Data: 4 lata temuHey there, thank you for the feedback! Could you please contact our Customer Success team for the investigation? We are always working on new features and functionality and we would like to help you out on fixing this issue! You can contact them via Live Chat on our website or via email at support@surfshark.com! - Ocena: 3/5Autor: Luigi, 4 lata temuThe extension works fine, but it´s very annoying the lack of auto connect feature. In chrome there is this feature. In firefox I have to reconnect every time I open the browser
- Ocena: 3/5Autor: Użytkownik Firefoksa 16697214, 4 lata temu
- Ocena: 3/5Autor: KurtLai, 4 lata temu
- Ocena: 3/5Autor: Użytkownik Firefoksa 15988688, 4 lata temu
- Ocena: 3/5Autor: rydan313, 4 lata temuWhen it works it works great. That's most of the time. But when it doesn't it is a complete disaster.
Recently I discovered after a few days that the icon was no longer highlighted. I checked and sure enough I had not only been disconnected from VPN the whole time but I was also logged out of my account. I did a data request on one of the sites I was using at the time and they had my city and IP address clearly logged over a period of almost 24 hours. The remainder of the time they had on file for me did have my proxy IP instead. Logging back in and reconnecting worked but CS said I should just reinstall to fix the issue. That's happened once in the past 3 months of using the service.
But what more commonly happens is all connections stop working. So you try to disconnect the proxy and connect to a new one. But it does nothing. And when you click on it again you find you are logged out. But you can't log in. It just doesn't work at all. The good news is since no connections work your privacy isn't being leaked but that's the only good part. And this happens across all PCs and OSes at the same time every time it happens. So I have no idea what causes this. A few days later it mysteriously works perfectly again. So expect to completely lose the ability to surf anonymously for several days a month if you only use this plugin.