We sincerely apologize for your experience with the high energy consumption from our extension. We understand how frustrating it can be when your browser is not performing as expected. This issue may occur due to multiple extensions running concurrently or specific browser settings.

To help resolve this, we recommend checking your browser settings and disabling other extensions to see if it improves performance. For further assistance, please reach out to us at service@coupert.com. We're here to help!

Thank you for taking the time to share your feedback. We're sorry to hear about your experience.
Regarding coupon availability in Greece — our coupon database is continuously growing, but coverage can vary by region. We're actively working to expand our partnerships with more merchants in European markets, including Greece.
As for the performance issue you mentioned, this is not the expected behavior. We take browser performance very seriously, and our team would like to investigate this further. Could you please reach out to us at support@coupert.com with your browser version and any details about when the issue occurs? We'd like to help resolve this.
We appreciate your patience and hope to improve your experience.

Sorry for the inconvenience. We take your feedback seriously and would like to look into this matter further. Please contact us at service@coupert.com with the video link and any relevant details so we can assist you directly.

Thank you for sharing your feedback, and we sincerely apologize for any concerns you may have experienced. At Coupert, we take user privacy and data security very seriously, and we strive to comply with applicable data protection regulations to safeguard your information. To better assist you and look into your specific situation, please reach out to our support team at service@coupert.com with any relevant details about your experience—we aim to provide clarity and work towards resolving your concerns.

Thank you for sharing your experience — we’re sorry for the inconvenience this caused.

We understand how frustrating it can be that pop-up notifications cannot be permanently disabled at the moment. Currently, notifications can only be paused for up to 30 days, and we recognize that this may feel disruptive or spam-like. Your feedback has been shared internally as we continue to review how notification controls can be improved.

Regarding the offers you mentioned, we’re sorry if any deals shown did not match the exact product you expected. This is not the experience we want to provide, and we’re continuously working to improve the accuracy and clarity of the offers displayed.

As a temporary workaround, you can block pop-up notifications on specific websites via Account Settings → Service Preferences, so Coupert will no longer show alerts when you visit those sites.

If you’re willing to share specific examples, please contact us at service@coupert.com — your feedback helps us improve.

Thank you for sharing your feedback, and we deeply apologize for the frustration you’ve experienced. We understand how upsetting it can be to have your cashback suspended, especially after trusting the extension for so long without a clear explanation.

We take every case seriously and are committed to ensuring a fair and transparent service. We sincerely regret that this situation has caused you any inconvenience, and we want to assure you that we are dedicated to resolving this as quickly as possible.

Cashback suspensions can occur for several reasons, such as suspicious account activity (e.g., multiple login attempts, unusual transactions), policy violations, or security concerns like unauthorized access or identity verification issues.

We truly understand how frustrating this must be, and we’re here to help. Please reach out to us directly at service@coupert.com with any additional information or details, and we will investigate your case thoroughly to find a resolution.

Once again, we apologize for any inconvenience this situation has caused and truly appreciate your feedback. We are here to assist you and ensure that your experience with us improves. Thank you again for bringing this to our attention. We look forward to resolving this matter for you.

Thank you for sharing your experience. We’re sorry that the pop-ups disrupted your browsing and that the coupons weren’t useful in your case. These notifications are meant to highlight possible savings, and they can be turned off at any time in the extension settings if you prefer.

Coupon availability depends on what offers are active at the store and whether certain conditions are met, so it’s possible that no valid coupon applies in some situations.

We also understand your concern regarding account security. Coupert does not access or store users’ banking or card details, but we take any feedback like this seriously. If you’d like us to look into your experience more closely, please contact us at service@coupert.com.

Dear Coupert User,

Thank you for reaching out to us.

We apologize that we were unable to find suitable discount codes for you this time. Please note that Coupert does not create coupon codes ourselves; instead, we search and collect available coupons from various stores for your convenience.

However, these codes generally come with usage restrictions, such as specific products, minimum purchase amounts, or eligible categories. These rules are set by the merchants, and they will re-validate the code during the final checkout step, which may result in the code being invalid at the end.

We are sorry for any inconvenience this has caused. If you could contact service@coupert.com and let us know the merchant and the code you tested, we will further investigate whether it should be removed. Our team is continuously working hard to find and update the best coupons for you in the future.

Best regards,
Coupert Service Team

Hi there, thank you for your feedback and for bringing this to our attention. We’ll share your suggestion with our product team for further evaluation. We really appreciate your reminder and support!

Hi there, thank you for your feedback! To help us further investigate the issue with the links not working, could you please contact service@coupert.com and provide a screenshot of the page showing the broken links? This will help us identify and resolve the problem more quickly. We appreciate your cooperation!

Dear Coupert User,

Thank you for reaching out to us.

We apologize that we were unable to find suitable discount codes for you this time. Please note that Coupert does not create coupon codes ourselves; instead, we search and collect available coupons from various stores for your convenience.

However, these codes generally come with usage restrictions, such as specific products, minimum purchase amounts, or eligible categories. These rules are set by the merchants, and they will re-validate the code during the final checkout step, which may result in the code being invalid at the end.

We are sorry for any inconvenience this has caused. If you could contact service@coupert.com and let us know the merchant and the code you tested, we will further investigate whether it should be removed. Our team is continuously working hard to find and update the best coupons for you in the future.

Best regards,
Coupert Service Team

Dear Coupert User,

Thank you for sharing your experience and concern. We want to reassure you that Coupert does not share your personal browsing activities with Firefox or any third parties as part of their agreements.

Coupert only collects the minimum information necessary to provide you with cashback and coupon services, and we strictly comply with privacy laws such as GDPR and CCPA. Your personal data is never sold or shared for advertising or tracking purposes. You can review our full privacy policy here: https://www.coupert.com/privacy.

In addition, we’re truly sorry that you weren’t able to find a coupon. Could you please email service@coupert.com and let us know which store you were referring to? We’ll be happy to look into it further for you.

Hi there, we’re sorry to hear that you’ve experienced issues with our app. We take performance and security very seriously and want to assure you that we do not engage in any data mining practices. If you're having trouble with the app loading, we’d be happy to help troubleshoot the issue. Please reach out to us at service@coupert.com so we can assist you further and ensure a better experience moving forward. Thank you for your feedback, and we hope to have the opportunity to resolve this for you.