Análises para NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox por NordVPN
609 análises
Resposta do programador
publicado a há 5 anosHello. Do not hesitate to contact our customers' support team if experiencing any issue regarding our service's functionality. Our team is available 24/7 at support.nordvpn.com.- Avaliado em 1 de 5por Utilizador do Firefox 16077481 , há 5 anosWhy is every time I have to enter username and password to use NordVPN when I open the Firefox browser? This doesn't happen on Chrome and Microsoft Edge.
- Avaliado em 1 de 5por Utilizador do Firefox 14995831 , há 5 anosneeds to connect to a VPN that actually allows you to browse the web.
- Avaliado em 1 de 5por Utilizador do Firefox 12655486 , há 5 anosL'extension bloque le serveur proxy de firefox, donc j'ai dû le désactiver pour pouvoir me connecter
Resposta do programador
publicado a há 5 anosHello. It would be great if you'd contact our customers' support team at support.nordvpn.com, so they could check what's causing the issue and provide you with assistance on its resolve. Thank you! - Avaliado em 1 de 5por Utilizador do Firefox 15137635 , há 5 anosDoesn't work anymore. Yes I have logged in. Yes I've paid. Yes the regular app works. They screwed up and like all modern companies they want to sit and collect cash instead of fixing their screw ups.
Resposta do programador
publicado a há 5 anosHello. It would be best if you'd contact our customers' support team if experiencing any issue regarding our service's functionality. Our team is available 24/7 at support.nordvpn.com. - Avaliado em 1 de 5por Utilizador do Firefox 16020875 , há 5 anos
- This extension uses very slow animations to open the focus-exclusive overlay of its interface. If you don't interact with it directly, it dismisses itself.
Both of those issues are egregious UX failures that need to be addressed. The animation is unnecessary and makes your extension look poorly made; which it is. The fact that the overlay doesn't remain open is even more absurd. I keep my account info in a vault, so I am forced to manually type my email after pasting my password because if I were to leave the form it would just evaporate, clearing the form as well--and to make it worse, it would show the slothful opening animation again.
Partially UX, partially just terrible programming, is that the extension requires you to sign in repeatedly even within the same browsing session, which means it doesn't have good error recovery, connectivity state detection, sleep detection, etc. It would be reasonable to expect that once you sign in with your account, you never have to log in again unless a significant passage of time between uses is detected, like 3 months or more, or your subscription lapses.
None of these issues are difficult to solve. The first two could be solved in two lines of code, I'd bet. The sign in issue seems to happen to far too many people to be an isolated issue.
Perhaps you should consider that not everyone uses their browsers the same way you do. I leave Firefox open for maybe a month at a time, literally until Windows forces me to reboot for updates.
I put my machine to sleep at night and don't manually disconnect from a server in the add-on. That doesn't mean I should be signed out. That just means the add-on should reconnect the next time it "ticks" when the machine wakes up, or when there's network activity in Firefox. Resposta do programador
publicado a há 5 anosHello. Please contact our customers' support team at support.nordvpn.com while specifying the exact issue that you've experienced, so they could provide you with assistance on its resolve. Thank you!- Avaliado em 1 de 5por Citizen1958 , há 5 anosNordVPN works well on all other devices but this extension on a RaspberryPi won't work. Try logging in to NordVPN with correct credentials and it says something has gone wrong.
Resposta do programador
publicado a há 5 anosHello. Please try changing your password via our website and try logging into our extension again. In case the issue persists regardless, drop a line to our customers' support team at support.nordvpn.com. Resposta do programador
publicado a há 5 anosHello. Please do not hesitate to contact our customers' support team if experiencing any issue regarding our service's functionality. Our team is available 24/7 at support.nordvpn.com.- Avaliado em 1 de 5por CrippledbyDebt , há 5 anosThis extension used to be really good, but recently whenever I activate the extension, the VPN fails to connect and asks for a username and password making it unusable by disabling access to sites.
Edit: Response to the Developer: Same problem still persists.Resposta do programador
publicado a há 5 anosHello. Do disconnect from our extension before closing your browser to see whether the issue that you're currently experiencing persists. - I paid for a three year subscription to NORDVPN.
On a PC running windows the NORDVPN app seems be slow and buggy sometimes and I'm getting tired of entering my user name and password. The app indicates it's connected but there's no connection. Reboot machine. I disabled at Start Up and decided to try the Firefox plugin.
The plugin has less features that the app. What WOULD BE amazing is if I didn't have to enter a username and password every time. WHAT'S UP with that NORDVPN? It's a pain in the butt.
Everything is updated.
I will not renew with NORDVPN again unless something changes.Resposta do programador
publicado a há 5 anosHello. Everything's working as intended on our end. It would be best if you'd contact our customers' support team at suport.nordvpn.com so they could check what's causing the issue that you're currently experiencing. Resposta do programador
publicado a há 5 anosHello. Everything's working as intended on our end. It would be best if you'd contact our customers' support team, so they could check what's causing the issue. You may reach our team out at support.nordvpn.com.- Avaliado em 1 de 5por Utilizador do Firefox 13218874 , há 5 anos
- Avaliado em 1 de 5por Utilizador do Firefox 15910736 , há 5 anosi am trying to connect to US and it wont allow me to.
Resposta do programador
publicado a há 5 anosHello. Do not hesitate to reach our customers' support team if experiencing any issue regarding our service's functionality. Our team is available 24/7 at support.nordvpn.com. - Avaliado em 1 de 5por Mehedi Hasan Raaj , há 5 anos
- Avaliado em 1 de 5por Utilizador do Firefox 15834240 , há 5 anosI think the add on damaged my Firefox browser...
Resposta do programador
publicado a há 5 anosHello. It would be best if you'd contact our customers' support team while specifying the exact issue that you've experienced. You may reach our team out at support.nordvpn.com. - Avaliado em 1 de 5por Utilizador do Firefox 15766526 , há 5 anosKeeps forgeting user and password...