Hi Jkim, thank you for sharing your feedback.

Please note that this extension is a server-side downloader, not a local process. All downloads are processed on our servers — so if there’s high traffic or temporary server maintenance, progress may appear stuck even though the system is working in the background.

In most cases, even long videos download quickly, as we recently upgraded our servers, increased capacity, and optimized the entire system for faster performance and better reliability.

We understand your frustration, but calling the extension “garbage” is unfair. Our team works hard to build and maintain this tool for users like you. We always appreciate constructive feedback — it helps us improve further.

Please give it another try, and if you experience any issues or have any questions, reach out to us anytime at support@veedmate.com
.

Thank you for your understanding,
— The Veedmate Team

Hi there, we’re sorry to hear about your concern. We want to assure you that our extension is 100% safe and does not collect any personal data or require user identity information. It’s designed solely to help users download and save videos — nothing more.

Your privacy and security are very important to us, and we strictly follow Firefox Add-ons policies. If you experienced anything unusual or have specific details about your concern, please share them with us at support@veedmate.com so we can investigate right away.

We appreciate your feedback and hope to clear up any misunderstanding.

Hi there, we’re sorry to hear you had a bad experience. Could you please share what went wrong or what didn’t work as expected? Your feedback helps us improve and fix any issues quickly.

Hi,
Sorry to hear it didn’t work for you. Could you please let us know:

Which device you're using (Android, iOS, Linux, Mac, or Windows)?

Which platform or website you were trying to download the video from?

Any specific issue or error you noticed?

Please share the details so we can look into it and help resolve the issue. Thank you!

Hi,
Sorry to hear it didn’t work for you. Could you please let us know:

Which device you're using (Android, iOS, Linux, Mac, or Windows)?

Which platform or website you were trying to download the video from?

Any specific issue or error you noticed?

Please share the details so we can look into it and help resolve the issue. Thank you!

Hi! Our service was temporarily down due to recent updates, but we have now fixed the issue. Please try again — it should work smoothly now. If you’re satisfied, we would really appreciate it if you could consider leaving a rating on Mozilla. Thank you for your patience!

Hi there! Thanks for trying the extension.

Just to clarify, the download button won't appear automatically on video pages. Instead, please follow these steps:

Click on the extension icon in the top-right corner of your Firefox browser.

A small window will open – paste the video URL you want to download.

Choose your desired resolution, then click the Download button.

The video will take a moment to process.

Once ready, a "Download to your device" button will appear – click that to start the download.

You can track the download progress in the Firefox Download Manager.

Let us know if you run into any issues — happy to help! 😊

Thank you for your feedback! We're sorry our tool isn't currently compatible with Android. We're working on expanding support to Android devices soon. For now, it works smoothly on desktop platforms like Windows, Mac, and Linux. We appreciate your patience and understanding!