Відгуки для Розширення Surfshark VPN
Розширення Surfshark VPN автор Surfshark
52 відгуки
- Оцінка 2 з 5від Tommy2Times, 3 роки томуConstantly disconnects and asks if i've recently changed passwords or 2fa. Desktop app seems fine but the browser extention in firefox which i only use is very hit and miss. Mostly miss for me
Відповідь розробника
оприлюднено 3 роки томуHey! Sorry to hear that you had to encounter this issue, we do recommend reinstalling the extension in this case! - Оцінка 2 з 5від Користувач Firefox 14289349, 3 роки тому
- Оцінка 2 з 5від Користувач Firefox 5946698, 3 роки томуendless login. Unable to log into the account - endless rotation of the wheel.
Відповідь розробника
оприлюднено 3 роки томуHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out! 🙌 - Оцінка 2 з 5від James tere, 3 роки томуCannot connect or get current address. But the desktop version was woking fine.
Відповідь розробника
оприлюднено 3 роки томуHi, James! We would be more than happy to help you with the connectivity issues you're having while using our Firefox extension, could you contact us at support@surfshark.com or via live chat? - Оцінка 2 з 5від Користувач Firefox 15999575, 3 роки тому
- Оцінка 2 з 5від Користувач Firefox 17595398, 3 роки тому
- Оцінка 2 з 5від Користувач Firefox 14530851, 3 роки томуSeriously I am surprised I am giving this 3 stars. Surf Shark in general hasn't been all that great of an experience, compared to Cyber Ghost at least. This add-on is slow as browser add on usually are a bit slower, however it also just as the dektop app forgets my password even when I just change it, leading to endless changing and not being able to use it except signing on to the website. I am going back to cyber ghost ot Nord because I found 3 years Nord for 12 bucks on Dark-net, unless somehow this is all resolved I am getting my money back in 2 weeks, also not only that issue but overall speed is trash compared to Cyber Ghost and Cyber Ghost UI was way more in depth, graphically intensive and ran a million times better, signed on every time I wanted with whatever settings, kill switch worked almost to good, haven't had the same at all yet. Surf shark has no kill switch with add-on and always signing out randomly, not good. Just changed to a 2 because I forgot about that, until now, I am reinstalling it as an add-on the 3rd time right now and countless times for desk top, phone worked, but nothing special speed wise, Cyber Ghost integrated with Android at least much better. I have had worse with Pure VPN charging me 3 years strait just for doing a trial and complaining every year and not getting a refund until I took it to facebook, so that's the only reason this didn't get a 1 star.
Відповідь розробника
оприлюднено 3 роки томуHey! I am sorry to hear that you had to experience these issues with Surfshark VPN. Your journey with us is much important and our team would be glad to solve the issues together with you. Could you reach out to us via Live chat support or at support@surfshark.com? Thank you! 🦈 - Оцінка 2 з 5від Rajmond Burgaj, 3 роки томуThe extensions is very convoluted compared to the past and in forefox does not work correctly, the interface is very narrow, barely can see any option. I tried in chrome and there is works as expected.
Відповідь розробника
оприлюднено 3 роки томуHi, Rajmond! I'm sorry to hear that you're having issues with the Firefox extension interface, however, I'm sure our support team could share some useful tips and tricks with you ;) Could you contact them at support@surfshark.com or via live chat? - Оцінка 2 з 5від Користувач Firefox 16995911, 4 роки тому
Відповідь розробника
оприлюднено 4 роки томуHello! Surfshark does work in China, you will just need to follow a different setup method. Please reach out to support@surfshark.com and they will be able to send you the guide to set it up. Thank you!Відповідь розробника
оприлюднено 4 роки томуHello! Sorry to hear that you're having issues with our VPN service. We care about our customers and we would like to at least try and solve any inconveniences. I would be happy if you could give us a second chance by contacting our support team at support@surfshark.com so that I could help you with any issues you're facing!Відповідь розробника
оприлюднено 4 роки томуHey! Unfortunately, our secure VPN service indeed requires you to purchase a subscription. In order to provide a secure and reliable VPN service, we have to invest a lot of resources into the VPN infrastructure, therefore, a free VPN solution is not available, at least at the moment. Thank you for understanding.- Оцінка 2 з 5від Користувач Firefox 16391031, 4 роки тому
- Оцінка 2 з 5від jack mellei, 4 роки томуthe worst paid vpn ever, google and many other websites including amazon, netflix hate it.
Our systems have detected unusual traffic from your computer network.Відповідь розробника
оприлюднено 4 роки томуHi Jack! I'm sorry to hear you're having issues with accessing these websites, but I'm certain they could be worked out easily. Don't hesitate to contact our customer support via Live Chat or at support@surfshark.com and they'll happily look into this! - Оцінка 2 з 5від makeme, 4 роки тому
- Оцінка 2 з 5від Користувач Firefox 14005951, 4 роки томуIt is maddening that, not only does this extension automatically log one in to Surfshark, but that if I am incautious enough to put my email in then go to my saved passwords (I have an automatically generated one - there's no way I'm memorising and typing that in every time) the extension will blank the ID field and I have to start again.
Відповідь розробника
оприлюднено 4 роки томуHi there! Thank you for the great suggestion, we'll definitely look into how to further improve the login process! In case you have any other questions or ideas for us, you can always shoot an email to support@surfshark.com with them! Відповідь розробника
оприлюднено 4 роки томуHello, thanks for sharing your feedback! To solve login issues ASAP, please contact our customer support via the 24/7 Live Chat and they'll be happy to help you out!- Оцінка 2 з 5від Brin, 4 роки томуAs advertised, it functions very well. But their logout issue still hasn't been fixed on Firefox even though their latest update specifies that they have addresses the logout issues.
Відповідь розробника
оприлюднено 4 роки томуHello Brin! I'm sorry to hear that the logout issue is persisting, but our upcoming update should resolve it. In case you have any other questions, our customer support is available 24/7 via Live Chat or you can email them at support@surfshark.com too! Відповідь розробника
оприлюднено 4 роки томуHi there, thanks for taking the time to share your feedback! Rest assured we're looking forward to improving the extension to add more features, so if you have any other suggestions feel free to send them to support@surfshark.com!- Оцінка 2 з 5від Quitnau, 4 роки томуDoesnt work anymore, if I click on the symbol there is no popup for credentials.
Відповідь розробника
оприлюднено 4 роки томуHi there! Have you tried reinstalling the extension? If the issue persists after that, please contact our customer support via the 24/7 Live Chat or email at support@surfshark.com and they'll help you resolve this ASAP! - Оцінка 2 з 5від Користувач Firefox 16858912, 4 роки тому
- Оцінка 2 з 5від Користувач Firefox 16744335, 4 роки тому
- Оцінка 2 з 5від felipe1982, 5 років томуthe addon does not reconnect to the proxy when the browser is restarted, even though it appears to have been connected, when viewing the UI. A forced disconnect & reconnect is required to regain access to proxy, and "CleanWeb"
- Оцінка 2 з 5від Agostaxyz, 5 років томуIt disconnects randomly, something you can't have on a vpn service, if it at least had a kill switch feature like on desktop.