Відгуки для Розширення Surfshark VPN
Розширення Surfshark VPN автор Surfshark
66 відгуків
- Оцінка 3 з 5від Користувач Firefox 13385820, 2 роки томуFor a long time it worked really well. But in the past month and a half, it stopped. Proxy connection error. Two chats with support later (the first making me reset/reinstall entire Firefox pointlessly, the second finally admitting it's a known issue and promising me they're working on it) it's still not resolved. If it doesn't, soon - I'm going to be forced to consider cancelling my (almost four-year long) subscription.
Відповідь розробника
оприлюднено 2 роки томуHi there! We're very sorry to hear you're experiencing these issues, but if you've reached out to our Customer Support via email - support@surfshark.com, you should expect a reply in a couple of hours. We are sure we can think of an alternative for you! - Оцінка 3 з 5від Користувач Firefox 17886233, 2 роки томуIs there any options to turn on vpn automatically with operating firefox?
Відповідь розробника
оприлюднено 2 роки томуHey there! To turn on auto-connect on a browser extension, simply go to the Surfshark extension > Settings > VPN settings. You can even choose which location you want to connect to! - Оцінка 3 з 5від Scheming9529, 2 роки томуВ целом, сервис хороший. Но конкретно это расширение выгядит устаревшим и не обновлялось уже 3 года, по сравнению с хромом, там приложение выглядит куда лучше и современнее. Хотелось бы, чтобы и для фаерфокса обновили.
Відповідь розробника
оприлюднено 2 роки томуHey there! Thank you for your review! The newest version of our extension is not accessible temporarily, although the new version will be available really soon! - Оцінка 3 з 5від Diomas, 2 роки томуUnfortunately this extension doesn't work for my most frequent use case: enable VPN only on certain sites that I have issues with accessing in a normal way.
Most of sites works just fine without VPN and I don't want them to be opened via VPN (because sometimes it even breaks them). But with this extension enabled, VPN is being applied to all sites and tabs inside firefox.
There is a feature to black list sites from being covered with VPN, but it doesn't make sense since I would need to list any possible site there except just few ones that really need to be opened with VPN.Відповідь розробника
оприлюднено 2 роки томуHey there! We're sorry to hear that you're having to deal with such poor experience! I'm sure that our friendly customer support team would love to take a further look at the issues you're having! It would be great if you could reach out to us via live chats or write us an email at support@surfshark.com - Оцінка 3 з 5від Користувач Firefox 13509920, 2 роки томуWhy "Pause" option is not included on Linux / Ubuntu version?. I can't find one/
Відповідь розробника
оприлюднено 2 роки томуHey there! For the time being, this feature is not implemented on Linux Surfshark app, however, your thank you for your feedback! 🦈 - Оцінка 3 з 5від Користувач Firefox 13678054, 3 роки томупроблема с поиском на некоторыx сайтаx, если плагин включен
Відповідь розробника
оприлюднено 3 роки томуПривет! Сожалеем, что у вас возникли проблемы с нашим сервисом. Я уверен, что наши агенты службы поддержки смогут вам помочь! Вы можете связаться с ними по адресу support@surfshark.com. Мы будем ждать! - Оцінка 3 з 5від Nick, 3 роки тому[Issue] Slow on Firefox but fast on Edge
I love your product and have been using this extension on Microsoft Edge for months. However, when I switched to Firefox, I noticed that the extension for Firefox was much slower than Edge's.
Sometimes even a simple search takes more than five seconds, which is definitely not a pleasant user experience. It is so slow that I have to turn it off frequently.
I would be grateful if you could fix this problem asap. Thank you!Відповідь розробника
оприлюднено 3 роки томуHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out! 🙏 - Оцінка 3 з 5від Користувач Firefox 17645218, 3 роки тому
- Оцінка 3 з 5від Користувач Firefox 17498803, 3 роки тому
- Оцінка 3 з 5від Links-plus2, 3 роки тому
- Оцінка 3 з 5від Користувач Firefox 17286551, 3 роки томуWorks well on computer, but slows down phone and Ipad waaayy to much
Відповідь розробника
оприлюднено 3 роки томуHi there! Thank you for your feedback. Our team would surely love to investigate this, could you get in touch with them via live chat support or write us an email at support@surfshark.com? - Оцінка 3 з 5від SuperBabyFace, 3 роки томуProxy authentication error, where the extension can't connect, even with proxy off on windows.
Відповідь розробника
оприлюднено 3 роки томуHi! Sorry to hear you have experienced this issue with our Firefox extension. Could you get in touch with our lovely support agents via live chat or at support@surfshark.com? I am sure they will solve this issue in no time. - Оцінка 3 з 5від Користувач Firefox 17343671, 3 роки томуWorks great when it's connected but the problem is that it frequently disconnects without my realizing it. that concerns me me because I am on sites that I need security, like my bank and email.
Відповідь розробника
оприлюднено 3 роки томуHello there! I am sorry to hear that you've experienced these issues with our Firefox extension. Could you try contacting our friendly customer success team via live chat or email support@surfshark.com? I am sure that they will do their best to help you! - Оцінка 3 з 5від G. Nijman, 3 роки тому
- Оцінка 3 з 5від dietmar, 4 роки тому
- Оцінка 3 з 5від Guo Yunhe, 4 роки томуNot working in China at all. Cannot connect to any proxy server. Hope you can fix it!
Відповідь розробника
оприлюднено 4 роки томуHello Guo! Thank you for your feedback! Unfortunately, some of our servers have been recently blocked by China's government. At the moment, we offer manual connection guides. It would be awesome if you could pop us an email at support@surfshark.com, and I am sure that our lovely support team will be able to help you out! - Оцінка 3 з 5від Користувач Firefox 14684436, 4 роки томуAm I missing something? Surfshark makes it more difficult to do my banking and other things like that on usually trusted sites. I have to disable it to do my banking, annoying.
Відповідь розробника
оприлюднено 4 роки томуHi there! We're truly sorry to know you've stumbled upon issues while using our VPN service in your daily life. Perhaps you could get in touch with our Customer Success team via surfshark.com or at support@surfshark.com? Our agents will be happy to assist you in resolving these troubles! - Оцінка 3 з 5від BB, 4 роки томуThere is no whitelist for Firefox Mac or Mac OS, otherwise seems to be working fine.
Відповідь розробника
оприлюднено 4 роки томуHi there! Sadly, Whitelister is only available on Android, Windows and our Chrome extensions (called Bypasser there). However, if there is any way we could improve your experience, feel free to send us a letter to support@surfshark.com! - Оцінка 3 з 5від Reinis Mazeiks, 4 роки томуGood i guess. Keeps signing me out every month which is annoying
Відповідь розробника
оприлюднено 4 роки томуHey there, thank you for the feedback! Could you please contact our Customer Success team for the investigation? We are always working on new features and functionality and we would like to help you out on fixing this issue! You can contact them via Live Chat on our website or via email at support@surfshark.com! - Оцінка 3 з 5від Luigi, 4 роки томуThe extension works fine, but it´s very annoying the lack of auto connect feature. In chrome there is this feature. In firefox I have to reconnect every time I open the browser
- Оцінка 3 з 5від Користувач Firefox 16697214, 4 роки тому
- Оцінка 3 з 5від KurtLai, 4 роки тому
- Оцінка 3 з 5від Користувач Firefox 15988688, 4 роки тому