Відгуки для Розширення Surfshark VPN
Розширення Surfshark VPN автор Surfshark
291 відгук
Відповідь розробника
оприлюднено 2 роки томуHey! We're sorry to hear that you've experienced issues with Surfshark, but our Customer Support team is available 24/7 via Live Chat and at support@surfshark.com so please don't hesitate to reach out in your native language. They'll be happy to help answer any questions you may have!- Оцінка 1 з 5від adasfasf, 2 роки тому
- Оцінка 1 з 5від Користувач Firefox 17910097, 2 роки тому
- Оцінка 1 з 5від Користувач Firefox 17125552, 2 роки томуAfter about 3 to 5 minutes of using the Surfshark Firefox extension my computer internet connection slows to a crawl. Tried support but to no avail. The support group at Surfshark gave many suggestions but none seemed to fix the problem.
This problem has only been occurring in the last 3-4 months. Probably a fault in the updated software.....my guess.Відповідь розробника
оприлюднено 2 роки томуHey! I apologize for the inconvenience that you have encountered. I would love to hear more about the issues that you're having. Maybe you could drop me a line at miles@surfshark.com? I will gladly assist you personally! Відповідь розробника
оприлюднено 3 роки томуЗдравствуйте, спасибо за ваш отзыв. Мы будем рады рассмотреть любые проблемы, с которыми вы столкнулись. Не могли бы вы написать по адресу support@surfshark.com и объяснить, что именно вас не устраивает в письме? Наша служба поддержки обязательно поможет вам!- Оцінка 1 з 5від RastaKen, 3 роки томуthe "login with code" option disappeared. In the surfshark control panel it shows version 3.19.2 and in firefox version 2.1.6
I think there is a bug in firefox extensionsВідповідь розробника
оприлюднено 3 роки томуHey there! Could you reach to support@surfshark.com regarding this issue? Our customer support team will definitely help you out! Відповідь розробника
оприлюднено 3 роки томуHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out!Відповідь розробника
оприлюднено 3 роки томуHey there! Our support team would love to help solve this issue, could you get in touch via Live Chat or at support@surfshark.com? Thanks!Відповідь розробника
оприлюднено 3 роки томуThanks for the feedback! We would love to take a look at your issue a bit more in detail! Please reach out to support@surfshark.com, where our customer support team will definitely make it right for you!- Оцінка 1 з 5від Користувач Firefox 17863649, 3 роки тому
- Оцінка 1 з 5від Користувач Firefox 17857995, 3 роки тому
- Оцінка 1 з 5від Користувач Firefox 17859016, 3 роки томуDoes not recognize valid log in details rendering it useless. I can log into the site & with my account open on the very same web page the app tells me I have the wrong log on details.
Відповідь розробника
оприлюднено 3 роки томуHello! Sorry to hear about your negative experience while using Surfshark. Some additional information would be very helpful in resolving this case, so if you could contact our support team via support@surfshark.com, they would be glad to look into this issue. - Оцінка 1 з 5від Користувач Firefox 17858331, 3 роки томуextension doesnt work in firefox - unable to log in. I am logged in in desktop app and in my account on web, but theextension doesnt accept the same login details for some reason (copied from password manager and doublechecked)
Відповідь розробника
оприлюднено 3 роки томуHey! We appreciate the feedback. I'm sure our customer support team will be able to help you out with this. Please reach out to support@surfshark.com, and explain the issue in more detail. - Оцінка 1 з 5від zilti, 3 роки томуIt is impossible to log in. That aside, the addon just sucks compared to just using the wireguard config files from Surfshark (that they hide quite well).
Відповідь розробника
оприлюднено 3 роки томуThanks for the feedback! We would love to take a look at these issues you experienced. Please reach out to support@surfshark.com, where our customer support team will definitely help you out with this. Відповідь розробника
оприлюднено 3 роки томуHello there, thanks for the honest feedback. Could you drop a letter to our Customer support team at support@surfshakr.com ,as I am sure they would fix the issue?- Оцінка 1 з 5від MsMeggo, 3 роки томуIts just a garbage VPN. I spend more time touble shooting its connection than actually doing what I want a VPN for.
Відповідь розробника
оприлюднено 3 роки томуHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out! - Оцінка 1 з 5від Користувач Firefox 15436777, 3 роки томуI cannot wait for my surfshark subscription to end. This "service" has been the worst.
Відповідь розробника
оприлюднено 3 роки томуHello. Let us apologize for the issues you had to experience with our service. We would love to help you resolve this issue, therefore we would kindly ask you to contact our friendly Live Chat support or send us an e-mail at support@surfshark.com. We will be waiting for you! - Оцінка 1 з 5від Користувач Firefox 17820161, 3 роки тому
- Оцінка 1 з 5від Користувач Firefox 14636806, 3 роки тому
- Оцінка 1 з 5від Користувач Firefox 17803340, 3 роки томуkeep asking to re-login. is there a problem with the firefox?
Відповідь розробника
оприлюднено 3 роки томуHey there! It would be great if you could reach out to our friendly customer support team via live chats or write us an email at support@surfshark.com so we could investigate this further! - Оцінка 1 з 5від Користувач Firefox 17169000, 3 роки томуThe connection is always dropping + dns is leaking, it's extremely risking my privacy if the quality of service I'm paying for is so bad. I hope you'll pay more attention to the extensions on firefox.
Відповідь розробника
оприлюднено 3 роки томуHello! We're sorry to hear that you're having to deal with such poor performance. Could you reach out to us via live chats or write us an email at support@surfshark.com so we could resolve the issues you're experiencing? - Оцінка 1 з 5від Користувач Firefox 17790593, 3 роки тому
Відповідь розробника
оприлюднено 3 роки томуHey there! Thank you for your feedback! 🙏 We're so sorry to hear that you are encountering speed issues while using Surfshark VPN! Our customer support team would really love to help you out, so maybe you can contact them at support@surfshark.com? Hope to hear from you soon!Відповідь розробника
оприлюднено 3 роки томуHello. We are sorry to hear that you have experienced log in issues with our VPN. Could you please contact our customer success team at support@surfshark.com or via live chat on our website in order to troubleshoot the issues you are facing? Our agents will do their best in regards to the issues you are facing!- Оцінка 1 з 5від mark, 3 роки томуAs others have stated in reviews here, this extension does not work properly - it causes delays or completely fails in accessing sites, both problems of which disappear when you pause or turn off the extension. Before I am told to contact support, I have already done that and was advised to reinstall the extension, which I did, with no change. I was then asked why I was using the firefox extension and it was suggested I should just use the desktop VPN client - for a couple of reasons I do not want to do this. My next step will be to try an alternative VPN if Surfshark can't fix this. This is a relatively recent problem so someone has done something to mess things up - when you find them, can you please tell them to undo what they did.
Відповідь розробника
оприлюднено 3 роки томуHello Mark! Thank you for your feedback, I really appreciate it! I'm sorry to hear about the issues that you are facing with the extension. Could you reach out to me at miles@surfshark.com so I could personally check your case? Thank you, Miles.