Відгуки для Розширення Surfshark VPN
Розширення Surfshark VPN автор Surfshark
285 відгуків
- Оцінка 1 з 5від Користувач Firefox 16538809, 3 роки томуНе работает в РФ, верните деньги за подписку на 2 года. Проблема массовая, набрали денег и теперь занимаются отписками, проблему не решают.
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оприлюднено 3 роки томуЗдравствуйте! Мне очень жаль, что у вас остались неприятные впечатления о наших услугах. Я с радостью помогу вам решить проблемы с подключением — пожалуйста, напишите мне напрямую по адресу: support@surfshark.com Очень жду вашего ответа! - Оцінка 1 з 5від Gluffy, 3 роки томуInternet connection is so slow when VPN is used, but it works perfectly fine on Edge so please fix it on firefox please.
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оприлюднено 3 роки томуHey there! We're sorry to hear that you're having to deal with connectivity issues. It would be great if you could reach out to us via live chats or write us an email at support@surfshark.com so we could take a further look at these problems! Відповідь розробника
оприлюднено 3 роки томуHello! Let us apologize for the inconvenience you have experienced with the VPN connection. Our tech team is constantly updating our application! Maybe you could reach out to our team at support@surfshark.com? They will gladly help you out!- Оцінка 1 з 5від Nikolay, 3 роки томуНе работает в РФ от слова "совсем", где-то примерно как месяца два. Поддержка морозится, говорят устанавливать только отдельно на устройство и будет работать. По ходу, расширение накрыл РКН, т.к. ближайший для России сервер был сначала в Грузии, а потом стал в Украине. Делайте выводы. Не рекомендую к установке. Средства не вернуть уже.
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оприлюднено 3 роки томуЗдравствуйте, Nikolay! Мне жаль слышать, что вы недовольны нашими услугами. Я бы с удовольствием помог вам решить проблемы с подключением, поэтому вы можете связаться со мной напрямую по адресу miles@surfshark.com? Буду ждать вашего ответа! Відповідь розробника
оприлюднено 3 роки томуHi there! Thank you for the review! Our customer support team would love to look into the issue, could you drop a line at support@surfshark.com?- Оцінка 1 з 5від Користувач Firefox 17477884, 3 роки тому
- Оцінка 1 з 5від Negan, 3 роки томуI JUST WONDERED How a person would be crazy to creat app that their website is filtered, so how i shoud creat account ?
dosnt work in iranВідповідь розробника
оприлюднено 3 роки томуHi there! We have many customers from Iran who are using Surfshark successfully. Our customer support team would love to help you out, perhaps you could contact them at support@surfshark.com? - Оцінка 1 з 5від Користувач Firefox 14659219, 3 роки тому
- Оцінка 1 з 5від Користувач Firefox 17245865, 3 роки томуnon capisco perchè non sono presenti versioni aggiornate, dato che dal sito ufficiale dovrebbe far scaricare la 3.18. Tra l'altro avevo scaricato la 3.17 ma ora è scomparsa
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оприлюднено 3 роки томуHi there! Thank you for the review! The newest version of the extension is 3.18.1. 😊️ We recommend updating to the newest version to keep everything running smoothly. If anything, do not hesitate to contact our customer support team at support@surfshark.com! Відповідь розробника
оприлюднено 3 роки томуHey! Check out our top use cases: https://surfshark.com/use-cases, I'm sure you'll find something useful there!- Оцінка 1 з 5від mortezapir, 3 роки тому
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оприлюднено 3 роки томуHey there. Oh, I can assure you that our clients in China are very happy with the app. If there are any issues - our support at support@surfshark.com are always happy to help!- Оцінка 1 з 5від aizkora, 3 роки тому
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оприлюднено 3 роки томуHey there Lance! No worries, registering an account is quite easy. We can help you out if you join our Live Chats. 🌞- Оцінка 1 з 5від bobbert, 3 роки томуshould've listened to the reviews. this might be the worst VPN in existence. to anyone considering surfshark: DON'T DO IT! you'd be lucky to get a connection 50% of the time. "proxy connection error" should be surfshark's tagline. what a waste of money.
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оприлюднено 3 роки томуHey there! Thank you for the feedback. We're sure we can help you troubleshoot this issue. Maybe you could come to our Live Chats or send a message to support@surfshark.com? - Оцінка 1 з 5від Je, 3 роки томуUnusable, keeps disconnecting every few minutes. Even when connected, pages don't load or load extremely slowly
Only on Firefox, fine on ChromeВідповідь розробника
оприлюднено 3 роки томуHey there! Thank you for letting us know! I'm sure that our support can help you troubleshoot these issues. Could you contact them at support@surfshark.com? - Оцінка 1 з 5від Користувач Firefox 17677326, 3 роки тому
- Оцінка 1 з 5від Користувач Firefox 9771322, 3 роки тому
- Оцінка 1 з 5від Smoke, 3 роки томуThe new update sucks. Stop trying to do everything. I don't need your ad blocker/popup blocker/data breech alert/malware alert nonsense. I have other stuff for that, and historically, you do not do a good job at working cooperatively with other programs.
And now, instead of a quick click to turn on the VPN in my browser, I have to do multiple clicks to turn that on because you're trying to push this new trash on your users. I just want the VPN. That's what I'm paying for. The fact that you're pushing your other nonsense SO HARD at the expense of you know, the actual VPN services is absolutely ridiculous.Відповідь розробника
оприлюднено 3 роки томуHey there! Thank you for your honest feedback. I would like to look into your case personally - could you message me at miles@surfshark.com? I'd love to help you out! - Оцінка 1 з 5від Tartar, 3 роки тому(Updated in 2022/11/14) This addon is still very terribly unstable. I'm living in Taiwan, and network environment is quite speedy when without VPN, but after enabling Surfshark VPN in Firefox, the experience becomes a nightmare: the network often becomes very slow (Even though the servers I selected shows the loading are quite low, < 25%), or unexpected disconnection and shows some unreasonable error message (for example, it often shows "your subscription is expired", but my subscription should be expired in 2023/06). Whenever I encounter such problem, what I only can do is restarting Firefox, this is the only addon I'm using with the most ridiculous quality.
If you rate 1 star to this addon, no matter how detailed is your issue description in this review, they always reply and ask you to contact their supporter via live chat or email, but if you really do contact with their support, the only thing they are going to do is to merely ask you to reinstall the addon and try again, and you will find nothing improved at all. LOL.
(Updated in 2022/04/14: In 2022/03/01, the reply from developer ask me contact to their Customer Support via Email, and they ask me to reinstalling the addon. So I reinstalled, however this doesn't solve the problem at all. It just logged out immediately when I click on addon's icon in 2022/04/14. Ridiculous. ) This addon may suitable for some unimportant tasks such as watching Netflix, BUT this is DEFINITELY NOT SAFE for sensitive data. Because this addon gets red text "error" in the popup UI frequently and cannot work at all until I restart my Firefox, sometime I have to restart my Firefox more than 5 times in a day. // THE TERRIBLY WORST PART IS: sometimes, when mouse hovering on the toolbar icon, it shows colored "connected" so I feel easy to work. But occasionally when I click the toolbar icon... I was astonished to find that I am totally logged-out, without any sign?! (and the toolbar icon became to gray immediately), I even donno when it logged out. What the hell is this stability for a service focused on "Security"? You even cannot make a average-degree stable addon. I have never used any other addon is unstable like half of this one in recent 10 years.Відповідь розробника
оприлюднено 3 роки томуHi there! I would be more than happy to take a look at your issue with our extension personally, could you contact me via email at maria@surfshark.com? Thanks, Maria. Відповідь розробника
оприлюднено 3 роки томуHello! We are sorry to hear that you have encountered issues with our VPN. Could you please contact our customer success team at support@surfshark.com so that we could look into your issues further? We will do our best in order to provide solutions to them as soon as possible!- Оцінка 1 з 5від Daniel, 3 роки томуNot happy. Lets me download, register etc. only to find out they want to charge me. They SHOULD BE OPEN ABOUT IT. You can't even try it without entering your credit card details. Thanks for wasting my time.
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оприлюднено 3 роки томуHey there! 🙋♂️ As we are not a free VPN service, we do require a subscription in order to use it. However, we have a 7-day free trial in the Google Playstore and the Apple Appstore, but you will need to enter your payment details to register, but you can cancel at any time within the 7-day period and no charge will be made. You can inquire more about it by reaching out to our support at support@surfshark.com 🙏 - Оцінка 1 з 5від izmor, 3 роки тому
- Оцінка 1 з 5від Користувач Firefox 16497721, 3 роки тому
Відповідь розробника
оприлюднено 3 роки томуHello there! I'm sorry to hear about the inconveniences you might have experienced. Maybe you could reach out to our support team at support@surfshark.com? They will gladly check your case and help you out! Take care.