Edit 2 : We investigated your case and found the issue. The email address entered during checkout contained an error, preventing the activation email from being delivered. We have now resent the activation email to your correct address. Please check your inbox (and spam folder). If you still experience any issues, contact us at support@softnour.com and we will assist you promptly. You are still eligible for cancellation or a full refund within the 14-day trial period. We kindly ask you to update or remove this review, as the issue has now been resolved.


Edit 1 : We take these claims very seriously. We have carefully checked our support records and have not received any email reporting fraud, a refund issue, or the problem you describe. If you contacted us, please verify that your email was sent to support@softnour.com and resend it if necessary. Our support team will investigate and resolve any legitimate issue as quickly as possible. Customer support is the appropriate channel for resolving problems, while reviews should accurately reflect the outcome of that process.

Reply: This review contains a serious accusation without any evidence. We provide direct support, secure payments via Stripe and PayPal, and a fair refund policy. If the reviewer experienced a real issue, we invite them to contact us so we can resolve it promptly.