I'm a paying user and Bitwarden has been great until now. The new extension for Firefox is a total train wreck. It takes forever to load, and it takes at least 3 clicks of the "Fill" button to work, and sometimes it won't work, period. If this is not fixed in the near future, I will be taking my password business somewhere else. The previous extension worked just fine.

Bitwarden was good. With the new update, the Firefox add-on has become unusable. The TOTP code can no longer be copied directly, you first have to click through a menu. The view has become much too large and unreadable!

I've had the pleasure of using and paying for the services of Bitwarden for years. The extension was truly a perfect example of usability and reliability.

However, the new version is incredibly clunky, filled with bugs and the way the Bitwarden team is "handling" the negative feedbacks by the users, is making me question both my loyalty and my future subscriptions.

A sad example of how a company grows thanks to its loyal user base, only for that company to suddenly turn on them and value profit over the very people that made it what it was.

Oh, man. I've been LOVING BW and this FF Add-on for years. That is, until now. They just released an "update" that completely ruins it IMO. They took a streamlined, efficient, compact design and handed it off to someone freshly out of the "how to design unusable SW school" who decided to redesign everything using huge text, icons, and burying everything you need in a menu. Now, to do what took a click before takes several. The larger text and extra buttons reduces usability drastically, by shortening what you can see of the names of your entries in the Vault, forcing you to guess or "hover and wait" to see the pop-up to tell you what you are looking at. Also, they take up about 5 acres of screen real estate with a new "+NEW" button at the top, as if the simple, elegant, and non-intrusive "+" from before wasn't sufficient. Geezus... Somebody took a perfectly good solution and ruined it. It is my hope that they are inundated with complaints and revert these ridiculous changes to the previous version.

New UI sucks. Not going to rehash everything that's already been said and ignored. Guess I'm downgrading and disabling auto updates, love that I feel a need to do that on a password manager.

It was great up until the most recent update. Now they've "updated" the user interface so that it takes multiple clicks just to copy a password and so that if your extension sidebar is too narrow you literally can't even reach the Settings menu.

This rolled to Chrome for me a week ago or so and the BW team got a huge backlash from users very consistently over the new UI/UX. One would think they'd have learned from this and rolled everything back, but no. Knowing everyone hated this, they proceeded to roll this out to Firefox as well, the exact same interface that everybody already told them was bad. Great way to alienate users, Bitwarden. I'm switching to another platform and I've canceled my subscription.

The fill button is a disgrace and an incredibly bad idea.

They just released a TERRIBLE update with some utterly senseless and ill-advised changes. Evidently going to ignore the massive backlash from users and not fix any of it. AVOID.

New look absolutely sucks.

New UI removes easy access to TOTP, will be canceling before my next renewal.

Cette dernière version est un désastre au niveau ergonomie. Des coins arrondis là où il n'y en a pas besoin, des fonctions simples plus difficiles à trouver qu'avant et un aspect global enfantin et disproportionné. Décevant.

The new UI is bad, but that's up to one's taste and needs, so we can skip it.
But UX? Absolutely horrible!
Why would you decide it's cool to have all of the passwords show always? It slows down the extension (if the user needs to enter the extension).
I won't repeat the rest of the user feedback others have already written.
You've seen on Chrome that users absolutely hate the new look and functionality.
You saw on Reddit people were completely loosing their minds how bad all of this is.
And you're like: "Let's destroy our rating on Firefox as well".
I understand this went through a beta phase - and clearly you had the wrong people provide you with feedback - or you didn't invest time in getting the right people test this.
I'm working in IT, and I can tell you none of this has been handled properly - whoever was in charge of this change has completely failed at their job.
Rolling out these changes gradually? Yes
Seeing all of the feedback and stopping the rollout until you figure out how to deal with a huge backlash? Nope, let's ignore it, roll it out to everyone and then say we're going to give you options.
Terrible strategy - this is exactly how you loose clients.

What on Earth happened? This new UI was definitely an unwelcome Christmas gift. It was already getting bad when they introduced this weird navy/puke-blue color, but the newest update just threw it off a cliff. Now I need to click like 4 different buttons to copy my username/password. I used to only need to click 2. There was absolutely nothing wrong with the old UI. Fire the UX guy who came up with this crap and go back to the original dark-themed version and get rid of this puke-blue color while we're at it. Don't become LastPass, please. I'm begging you!

Very bad UI changes, sorry for the guy who made it but it's better to face the truth and learn from errors. Switched back to v2024.11.2 and disabled auto update. Bad in design and bad in functionality, note these always come together because .. ergonomic you know? no you don't. these changes have clearly been made by someone who does not use Bitwarden as much as we do. can see it in a bit of a second.

Terrible UI changes that prioritize form over function. There used to be one button to copy your username, and another button to copy your password. Now there is a single copy button and after clicking it a menu appears and you have to click a second time to select whether you want to copy the username or password. Apparently you can disable this in the settings. But that change should have been optional and not forced on the user. Making them have to figure out on their own there is a setting to change the behavior of the copy buttons. Moving the folders into a drop down also makes it slower to navigate to a specific folder.

I used to love the Bitwarden extension, but after they switched to this new UI, I can no longer say that. Instead of clicking on the name of the login to fill the page, now I have to look for and click on a tiny little button. NO. This is NOT better, bring it back the way it was, or give us a setting to choose how we want it.
This one little detail greatly changes how we interact with the app.

Edit: And copying the username/password is now a 2 click step instead of 1 click!!
Come on Bitwarden, why are you going backwards??

Before the new change I would have given Bitwarden a 5 star review. The new change makes it impossible to use for me. It used to show me my logins above any password box. It no longer does that. When I try to use it from the button, instead of just tapping on the name like it used to be, now you have to click on a tiny little button that says "Fill". I find this tiny button too hard to use. Please bring back the old interface. I will be looking for a new password manager now :(

Edit: The response is of no help to me. You have put in the ability to bring back the old way of doing things, but it is not the default behavior. I have to go into settings on every one of my machines and do a bunch of changes just to make it usable. Your insistence on keeping the horrible new default behavior is a big mistake. The new UI looks like it was made by a 5 year old. Your response has a spelling mistake, but it is your response to everyone. Are you a bot?

I used to consider this a 5-star product. The latest update has slowed response time, complicated the interface, and drastically reduced the number of logins that successfully autofill. The dropdown now takes up more screen space for no clear reason. The structure for use has been needlessly altered. After being trained by years of use to click on an entry to fill the login fields, that same action now opens the edit screen. It was a great product that did not need "improving". I will continue to use it, but it is no longer the fast, intuitive tool that it was. After more days of fighting with it, I am downgrading my rating. I am sick of "improvements" that drastically reduce product usability.

Response to the developer response since I cannot email:
Like most of the other commenters I have seen in blogs and other discussions, I have tried that. It does NOT address most of the glaring deficiencies of your "upgrade".

You had a quick, effective product. You have changed the basic user structure, a slap in the face of long-time users, and the new format is MORE difficult to use:
- small fill button in LARGE edit field (how often do you think a user needs to EDIT, rather than FILL a login screen?)
- the changed format above exactly opposite of the muscle memory trained by years as a user of your product
- loading ALL vault items instead of matching only (slower load and why do you think us users used folders and search???)
- larger screen footprint (your app is NOT my primary focus on the screen - it is a TOOL to support what is displayed on the rest of the screen)

It's simple. Respect your users or lose them.

I have moved back to an older version of Bitwarden which I will use until/unless I find another password manager. If you force me to upgrade, I will leave immediately.

the latest ui redesign introduced with version 2024.12.3 (for other browsers, this began with version 2024.12.1) is just pure catastrophe. a textbook example of 'beautiful but garbage.' if this redesign was indeed based on many user feedback as you stated in your blog announcement, then you failed majorly.
please retract this redesign or i'm going to cancel 4+ subscriptions and jump away from bitwarden, because this is like a giant middle finger to end users, imo.

Dreadful UI update. Infuriating to see STYLE winning over FUNCTIONALITY. Sidebar 50% wider than before & more clicks needed????!!
I have installed the previous version (under version history) & switched off auto update. Delighted to have old version back.
5* old
1* new
Reviews cannot be written on Review page, use the add-on installation page & login.

Used to be a fairly decent extension, however they recently changed it. Previously you just clicked on the entry for a site and it would fill the username and password. Now that takes you into a view dialogue. Instead you now have to click on a tiny button to fill which is annoying, slow and requires much more attention to do what is a common task. Given that they went out of their way to make this unintuitive change it does not give confidence in future development.