There are two sources of data we collect:

The first is our website. We use industry standard analytics (Google) to capture information about your device, how you reached our site, and how you interact with it.

The second source of data is from Companion for Cisco Finesse browser extension. The bulk of the data collected falls under the following categories:
When it was installed or removed.
When it's active.
When you click on it or use the keyboard shortcut.
When it sends you a notification.