Happy to help in any way we can here. Can you tell us where you're seeing poor recommendations? We've gotten a lot better over the last two weeks in upgrading our algorithm.
In terms of redemption, the money can be redeemed once we have received final confirmation from our merchant partners that the order will be paid. This can take up to 90 days at times but usually averages around 25 days. At that moment, the amount becomes available to you and you can redeem it for cash, gift cards, or donate!
