We always want our Members to receive the Cash Back they have earned. We can also look into why our Cash Back Button is not notifying you of possible Cash Back at certain merchants. Please reach out to our team at memberservices@rakuten.com. We are here to help!

We take our Members' privacy very seriously. Our Privacy Policy does a good job of explaining how we use your information ( Rakuten.com/help/article/privacy-policy-360002101688 ). Every one of our partnered merchants has their own Cash Back Terms that may exclude certain items, departments, or other things from earning Cash Back. A little review goes a long way to helping our Members rack it up with Rakuten. If you have any more questions, don’t hesitate to reach out to us at memberservices@rakuten.com. We are here to help!

We always want our members to receive the Cash Back they earn! We'd like to look into this for you as promptly as possible. Please email us at memberservices@rakuten.com.

We're sorry to hear you've had this experience with us. Please reach out to us at memberservices@rakuten.com so we can look into this for you.

Our development team is aware of this issue and it should be resolved in a future update/release of our Cash Back Button extension. In the meantime, you may access our services directly by going to Rakuten.com or by using our mobile app.

Our development team is aware of this issue and it should be resolved in a future update/release of our Cash Back Button extension. In the meantime, you may access our services directly by going to Rakuten.com or by using our mobile app.

Our development team is aware of this issue and it should be resolved in a future update/release of our Cash Back Button extension. In the meantime, you may access our services directly by going to Rakuten.com or by using our mobile app.

Our development team is aware of this issue and it should be resolved in a future update/release of our Cash Back Button extension.

This issue can typically be fixed by making sure your browser is up-to-date and uninstalling and reinstalling our Cash Back Button extension. For more help, please reach out to us at memberservices@rakuten.com.

We'd love to help troubleshoot any issues you are having with our Cash Back Button. Please reach out to our team at memberservices@rakuten.com. We are here to help!

We are working with our developers to resolve this issue. Please reach out to us at memberservices@rakuten.com so we may assist you in bringing full functionality to your Cash Back Button.

We are working with our developers to resolve this issue. Please reach out to us at memberservices@rakuten.com so we may assist you in bringing full functionality to your Cash Back Button.

Our team is actively working with Mozilla's Firefox to resolve this issue for our members. You will need to be sure that you have the most recent version of Firefox installed. Then proceed to https://www.ebates.com/button.htm and simply click the “Get the Button” link. This will automatically update your Cash Back Button.

Our team is actively working with Mozilla's Firefox to resolve this issue for our members. You will need to be sure that you have the most recent version of Firefox installed. Then proceed to https://www.ebates.com/button.htm and simply click the “Get the Button” link. This will automatically update your Cash Back Button.

Our team is actively working with Mozilla's Firefox to resolve this issue for our members. You will need to be sure that you have the most recent version of Firefox installed. Then proceed to https://www.ebates.com/button.htm and simply click the “Get the Button” link. This will automatically update your Ebates Cash Back Button.

We definitely want to make sure our Cash Back Button and our website are working for all our members. Please reach out to our Member Services team by email at memberservices@rakuten.com so we may work with you directly to get this fixed.

We definitely want the Button to be helpful, not a nuisance. Here’s how to disable the pop-up reminders:

1.  Click on the Cash Back Button icon (the “E”).

2.  Click on “Settings” at the bottom of the drop-down that appears.

3.   To hide the Activate Cash Back reminders, check the box for “Do not display Activation Hover on these sites.”

4.  Enter the URLs of sites you don’t want reminders for. When you’re done, click "Save.”

Our team is actively working with Mozilla's Firefox to resolve this issue for our members. You will need to be sure that you have the most recent version of Firefox installed. Then, proceed to https://www.rakuten.com/button.htm and simply click the “Get the Button “link. This will automatically update your Ebates Rakuten Cash Back Button.

If this does not resolve your issue, please email us at memberservices@rakuten.com so we further assist.

Hi Teresa!
Our team is actively working with Mozilla's Firefox to resolve this issue for our members. Please click through directly from Ebates.com for your shopping in the meantime. We'd like to do something special for you. Please email us at memberservices@ebates.com with the subject of your email "Firefox Button Assistance".