Customer service is non-existent. There is a "help" tab but "help" will never come. The "community" is impossible to navigate. My last pass froze up and they asked for files. I sent the files to them 5 times. They lost them 5 times. I just gave up. A friend told me the best thing to do is to remove it and re-install it. I did and that fixed my problem. Now, if I can only find out what it does with about 1/2 of my sites that don't show. I like the concept. Don't like the people or the execution of the concept.