Privacy Policy

We at MONKNOW are committed to protect your privacy. This privacy policy applies to our browser extension (MONKNOW), our website (https://monknow.com), any subdomains of https://monknow.com.
The information we gather or process is used solely for core functionality of MONKNOW and to improve the quality and security of our service. Your information isn’t and has never been sold to third parties.
What information is being stored, or accessed?
MONKNOW account information
Your name, email, account settings, and extension data are transferred and stored securely, solely for your usage within our extension and not shared with any other third parties, except as specified in this policy.
Data accessible through WebExtensions API
WebExtension APIs used within Chrome Extensions and Firefox Add-ons have fine-grained permission levels that are enforced by the Web Browser, restricting information that our extension has access to within your Browser. The MONKNOW extension can only access specific information that you have explicitly granted permission for. We can not and do not track your browsing history.
Additional optional permissions may be requested when you enable specific features. When you enable a feature that requests an optional permission, your Web Browser will make it clear what permission(s) are being requested. The feature will be accessible once you choose to allow the requested permission(s).

Feature usage data
To improve the content, features and overall experience of the extension, we gather and log data on how our users access and use MONKNOW Dashboard. For example, we may log actions like click to open function, or completing a to-do (not the content of the to-do, just the action of completing it).
Some of this usage data is sent to Google Analytics. In these cases, we do not send any identifying information that could be correlated with your account. We also make use of their IP anonymization feature to prevent your IP from being associated with your usage data.
What vendors/sub-processors do you use?
We use several vendors/sub-processors to conduct various aspects of our business.

What are my rights in relation to my personal data?
By using MONKNOW Dashboard, you may exercise the following rights:
The right to refuse to provide your personal data The voluntary Personal Data you provide to us is an integral part of your use of MONKNOW Dashboard. You can choose to forego the provision of that data, but you will be restricted from using our services.

The right to access and modify your personal data Through your use of MONKNOW Dashboard, you can access and amend your own data at any time. This includes changing your email, name on your Profile page. As well as adding, editing and deleting other MONKNOW data like your to-dos, links, notes, etc..
The right to obtain your personal data Upon request, we will provide a data export of all your data stored in our system. If you wish to receive an export of your data, or have any problems deleting your account, please contact us at help@monknow.com.
The right to submit a complaint If you have a complaint about the way in which your Personal Data is handled, please contact us at privacy@monknow.com. After submitting a complaint, we will reply within five (5) business days to confirm that we have received your complaint. After receiving your complaint, we will investigate it and provide you with our response within two (2) weeks.
The right to submit a complaint with a data protection authority If you are a resident of the European Union, and you are not satisfied with the outcome of the complaint submitted to us, you have the right to lodge a complaint with your local data protection authority.
Is my data secure?
Data security is a priority at all times. We use a Tier 1 cloud provider to run our operations (Amazon AWS).
In Transit All data communication in transit to and from our servers is secured using HTTPS/TLS. All MONKNOW domains have HTTP Strict Transport Security (HSTS) enabled and are in the HSTS Preload list on the major browsers supporting this feature.
At Rest All data in our databases and their associated backups are encrypted at rest.
Will the privacy policy change?
Although most changes are likely to be minor, MONKNOW may change its Privacy Policy from time to time, and at MONKNOW’s sole discretion. MONKNOW encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
If you have any questions about MONKNOW’s Privacy policy, please contact us at privacy@monknow.com.
Last updated May 2, 2020.