NordVPN - a VPN proxy extension for Firefox 的评价
NordVPN - a VPN proxy extension for Firefox 作者: NordVPN
Snake_Wildlife 的评价
评分 1 / 5
来自 Snake_Wildlife,4 年前After the update, you can login as many times as you want, you get stuck in a loop, cant select a server, we cannot use this. To Developer responder, please stop telling people to reinstall and delete cookies/cache and go on a 'try to fix it' crusade across their perfectly working computers, you need to work this code related bug out and stop sending people on wild goose-chases. This is a broken add-on and after we have all tried everything we can on our end, YOU need to step up after taking our money and take responsibility with at minimum an apology that thousands of users right now are unable to use your service after paying for it.
The finger is being pointed at YOU now, stop deflecting people with text-book excuses, and fix it. This fault is on YOUR end. YOU need to contact whoever has developed this addon and get them to work out the flaw.
You want to keep earning our money? GET TO WORK. The one star ratings are pouring in as you continue to avoid this issue, and you will no doubt start hemorrhaging customers.
If you want to earn our trust back before it's too late, now is the time for you to wake up!
Contacting support teams, re-installing Windows, clearing cache, fresh reinstalls etc etc, you are wasting our time, our systems are flawless, your Addon broke two weeks ago and the reports are piling in on your desk, do not ignore them.
Start taking these reviews seriously and knock off the "Its your fault, now jump through some hoops" responses. Taking on the noble quest of getting in touch with the lead coder to go on a fixing journey is not our job or responsibility, we have busy lives to run and bills to pay, YOU need to inform your superiors, YOU need to take responsibility, YOU need to fix this. Have i used enough 'You' 's ?
INFORM YOUR SUPERIOR. 2 weeks of total breakdown is not acceptable for a service that claims:
Uptime: NordVPN offers a 99.9 % uptime guarantee.
You have broken your garauntee. Yes your servers are probably "up", but anybody using this add-on has not been able to connect to them for 2 weeks.
Edit: The response below seems to imply you didnt bother to read this complaint. Well i cant be bothered to use your service any further, you have lost this customer. Fix your addon, and stop wasting our time blaming the customer.
The finger is being pointed at YOU now, stop deflecting people with text-book excuses, and fix it. This fault is on YOUR end. YOU need to contact whoever has developed this addon and get them to work out the flaw.
You want to keep earning our money? GET TO WORK. The one star ratings are pouring in as you continue to avoid this issue, and you will no doubt start hemorrhaging customers.
If you want to earn our trust back before it's too late, now is the time for you to wake up!
Contacting support teams, re-installing Windows, clearing cache, fresh reinstalls etc etc, you are wasting our time, our systems are flawless, your Addon broke two weeks ago and the reports are piling in on your desk, do not ignore them.
Start taking these reviews seriously and knock off the "Its your fault, now jump through some hoops" responses. Taking on the noble quest of getting in touch with the lead coder to go on a fixing journey is not our job or responsibility, we have busy lives to run and bills to pay, YOU need to inform your superiors, YOU need to take responsibility, YOU need to fix this. Have i used enough 'You' 's ?
INFORM YOUR SUPERIOR. 2 weeks of total breakdown is not acceptable for a service that claims:
Uptime: NordVPN offers a 99.9 % uptime guarantee.
You have broken your garauntee. Yes your servers are probably "up", but anybody using this add-on has not been able to connect to them for 2 weeks.
Edit: The response below seems to imply you didnt bother to read this complaint. Well i cant be bothered to use your service any further, you have lost this customer. Fix your addon, and stop wasting our time blaming the customer.
开发者回应
发布于 4 年前Hello. We are sorry to hear about the situation. Please make sure you are using the latest available version of the extension (2.30.3). If so, yet the issue still persists, contact our customer support team via live chat at support.nordvpn.com so they could take a closer look at the issue. -A.S.
2,502 条评价
开发者回应
发布于 17 小时前Hello! We do have guides available on how to use our service on different systems here: https://nordvpn.com/blog/how-to-use-a-vpn/ . However we'd be more than glad to assist you with any questions or issues if you were to contact us via Social Media DMs @NordVPN or support team via live chat at support.nordvpn.com. Thank you! -Neo- 评分 1 / 5来自 Firefox 用户 18760780,2 天前
- 评分 5 / 5来自 Firefox 用户 15844550,3 天前
- 评分 1 / 5来自 cwlats,5 天前Full scam. Easy sign up, horrifically difficult and time consuming to get rid of. Jumped through all of the hoops, spent a lot of time. Never received a confirmation and our card was charged, yet again, on the next cycle. Had to close the card to get rid of NordVPN.
Worse, NordVPN gets you away from Google spyware but then mishandles your data internally.开发者回应
发布于 5 天前Hello. Could you please update your review with the Ticket ID you received from our customer support team? We’ll gladly take a deeper look into the issue. -D.I - 评分 4 / 5来自 JoginderMK,5 天前The VPN Works fine. However there is a significant drop in net speed and latency.
开发者回应
发布于 5 天前Hello. Thank you for the review, and we are sorry to hear about the issue. It would be great if you could reach out to our customer support team at support@nordvpn.com, who may be able to help you with the speed issues! -N.F. - 评分 5 / 5来自 Journeymac,7 天前
- 评分 1 / 5来自 Firefox 用户 17543031,9 天前
- 评分 5 / 5来自 Firefox 用户 18773307,11 天前
- 评分 5 / 5来自 Pelo,12 天前
- 评分 5 / 5来自 Billie,14 天前I'm getting almost my full internet speed with this extension ill even say for some reason its a tad faster then the desktop app I'm getting 640mbps out of 660 and that is amazing I've been using nordvpn for at least 2 years going on 3 don't plant to change anytime soon I've used other vpns like expressvpn but nordvpn seem to run smother for me and what i use my vpn for witch is streaming movies and downloading and it works flawlessly and if there was any issues to pop up they have always been excellent support hands down my go to recommendation for a vpn
开发者回应
发布于 14 天前Hello, Billie! We're thrilled to hear the speeds have met your expectations. Thank you for choosing us and taking the time to share your experience. We're grateful for your feedback and years of dedication to our service. -Neo - 评分 5 / 5来自 Firefox 用户 18769187,15 天前
- 评分 5 / 5来自 mrd83,15 天前
- 评分 1 / 5来自 molitar,18 天前Does not support containers so making NORD useless as a VPN! Unable to do Container as I can't just VPN a single container. Do not recommend this or their service anymore.
开发者回应
发布于 17 天前Hello. Could you please provide more details on what you are referring to? Please know that our support team is available 24/7 and can assist you via support@nordvpn.com! -E.G. - 评分 5 / 5来自 Firefox 用户 15111709,19 天前
- 评分 1 / 5来自 Josh,20 天前
- 评分 2 / 5来自 Firefox 用户 18756651,22 天前I've been using this plugin for 3 years. There is always some problem with it. Either it is impossible to log in or so slow better turn it off. 30% of the time working well, but the rest are just time wasting. But what I couldn't understand in 3 years, why do we have to sign in almost daily ??? We don't need customer support team BS, just a problem free plugin!
开发者回应
发布于 21 天前Hello, we are sorry to hear about the issues you are experiencing. As a first step, we recommend reinstalling the browser extension, as this often helps. However, if the situation does not improve, we do suggest reaching out to our support team at support@nordvpn.com, they will be more than happy to assist you further. -E.G. - 评分 5 / 5来自 Firefox 用户 17223604,1 个月前
- 评分 1 / 5来自 6814tav,1 个月前
- 评分 4 / 5来自 Firefox 用户 14509604,1 个月前
- 评分 5 / 5来自 Tristan,1 个月前
- 评分 1 / 5来自 Lise,1 个月前Приложение требует регистрацию, проходишь по ссылке для регистрации, там окно "Вы заблокированы". И так несколько раз. Приложение устанавливаю впервые, так что причин отхватить бан нет. Что ж, удаляю и ставлю единицу за потрясающий сервис.
开发者回应
发布于 1 个月前Здравствуйте! Попробуйте зарегистрироваться по ссылке nord-help.net, если та, которую вы используете, заблокирована. Если у вас продолжают возникать проблемы, свяжитесь с нами по адресу support@nordvpn.com, и мы внимательно рассмотрим проблему! -Neo