NordVPN - a VPN proxy extension for Firefox 的评价
NordVPN - a VPN proxy extension for Firefox 作者: NordVPN
Firefox 用户 14336689 的评价
评分 4 / 5
来自 Firefox 用户 14336689, 3 年前I use Linux Mint, currently v.20.3. The Installation instructions for NordVPN on Linux are terrible, and that is being generous. You are told to download the VPN Debian app, which did not work! it installed but would not launch. Next I tried launching NordVPN form the terminal. It worked after a fashion. The issue here was that there is no visual representation of the status of the connection, which I had to keep checking and found it had frequently dropped. I eventually found how to connect via the network manager at the bottom of one of the pages of instructions. That worked (at last!!). Then the next day I stumbled across how to add the NordVPN extension to Firefox and Chrome based browsers on yet another page of instructions. That gave me a visual in the browser of the VPN status.
Honestly, It was a unbelievable faff that took almost 2 days of swearing and reinstalling.
Nord you seriously need to organize your Linux instructions far better than they are at the moment.
My biggest gripe with Nord is that the customer support chat client is absolute garbage. Once you are past the bot and directed to a customer service rep the wait is totally unacceptable. I waited 3 times for over and hour and still got no response from a human.
For Linux users and those that may need customer services Nord is not the best, by a long way.
Once all is installed (eventually) most things seem to work well, especially the browser extension connections.
But there is a caveat to this, use a speed checker on each server. I have found that some servers are running at less than half the speed of others, though allowing Nord to connect to its selected server in any country usually results in a good fast connection.
This may seem like a lot of moaning, but this is a paid service that is actively courting Linux users, so the need to get their act together regarding documentation (or simplify the installation and the customer service bot.)
Now that I have everything sorted I prefer Nord to my previous VPN. I have knocked off one star because of the nightmare installation process for Linux users.
Honestly, It was a unbelievable faff that took almost 2 days of swearing and reinstalling.
Nord you seriously need to organize your Linux instructions far better than they are at the moment.
My biggest gripe with Nord is that the customer support chat client is absolute garbage. Once you are past the bot and directed to a customer service rep the wait is totally unacceptable. I waited 3 times for over and hour and still got no response from a human.
For Linux users and those that may need customer services Nord is not the best, by a long way.
Once all is installed (eventually) most things seem to work well, especially the browser extension connections.
But there is a caveat to this, use a speed checker on each server. I have found that some servers are running at less than half the speed of others, though allowing Nord to connect to its selected server in any country usually results in a good fast connection.
This may seem like a lot of moaning, but this is a paid service that is actively courting Linux users, so the need to get their act together regarding documentation (or simplify the installation and the customer service bot.)
Now that I have everything sorted I prefer Nord to my previous VPN. I have knocked off one star because of the nightmare installation process for Linux users.
开发者回应
发布于 3 年前Hello there. We're sorry to hear about the troubles! We always encourage on contacting our support team right away if faced with any issues or troubles with setting up our service, our team is always there and happy to help. To get in contact with one of our agents right away please ask for a 'live agent' within the chat at support.nordvpn.com. Thank you for your feedback and apologies for the inconveniences! -G.M.
2,588 条评价
- 评分 5 / 5来自 Firefox 用户 18529026, 21 小时前
- Nord VPN , Absolutely the Best in all ways, no issues and no concerns, Current Subscription runs to 35 and really happy, NORD VPN is really the only VPN for me, The true test will be PRC and the GW, I am confident there will be no issues or concerns , once in the country. well done Nord Teams , Looking for for more tech updates, Tech Upgrades and perks.
开发者回应
发布于 6 天前Hello—sorry you’re having trouble resetting your password. First, please double-check your spam or “promotions” folder and be sure that messages from @nordvpn.com aren’t being filtered out. If nothing turns up, try requesting the reset again after a few minutes. Should the email still not arrive, please contact our support team at support.nordvpn.com, and they’ll restore access for you as quickly as possible. -P.B.开发者回应
发布于 13 天前Hello! Our apologies for any inconveniences. We currently offer our service worldwide, but some regions with stricter network restrictions can pose additional challenges. That said, our team is always ready to assist you with setup or troubleshooting via live chat or email at support.nord-help.net. -Neo- 评分 5 / 5来自 Firefox 用户 18981736, 17 天前
- 评分 2 / 5来自 Firefox 用户 19049313, 19 天前It has stopped working. I have a 2-year subscription that I can't use. Every time I try to log in, it says "Sorry, we're having problems logging you in'. And there's nothing I can do about it.
开发者回应
发布于 19 天前Hello. We're sorry to hear about the experience you have had with our service. Could you please try reinstalling our extension and then check if the issue persists? If so, please don't hesitate to reach out to us at support.nordpvn.com, and we'll be happy to help you further anytime. -L.L. - 评分 5 / 5来自 Firefox 用户 17842514, 22 天前
- 评分 5 / 5来自 Roberto Del Castillo, 1 个月前
- 评分 2 / 5来自 SocialSupaCrew, 1 个月前I would love to try this extension but it seems that I can't even download it!
The "Add to Firefox" button on this page is disabled.
Do I need a specific version of Firefox?
I'm using Firefox 139 on my Android device.开发者回应
发布于 1 个月前Hello! It would be great if you could reach out to our customer support team at support.nordvpn.com. Our agents will check on your inquiry in more detail at any time as they are available 24/7. -D.I - 评分 3 / 5来自 MrSchwensson, 1 个月前A great VPN. Lately I've had to log into it every time I open Firefox. It just logs me out every time the browser is closed. This started happening like 2 weeks ago and still no fix. If that issue weren't prominent, it would be 5 stars.
开发者回应
发布于 1 个月前Hello! Our team is aware of the logout issue and we are working on some improvements. Please accept our apologies for any inconvenience you might have in the meanwhile! -L.L. 开发者回应
发布于 1 个月前Hello! You are welcome to contact us at support.nordvpn.com when you are experiencing issues with our service. Our team is ready to help you out 24/7! -L.L.开发者回应
发布于 1 个月前Hello. We are sorry to hear about the trouble! Please don’t hesitate to reach out to our support team at support@nordvpn.com, they will be happy to look into the issue and guide you through a few steps that can help resolve it. -E.G.- 评分 1 / 5来自 Firefox 用户 17599253, 1 个月前