Surfshark VPN Extension 的评价
Surfshark VPN Extension 作者: Surfshark
227 条评价
- 评分 1 / 5来自 Martyn,12 天前Been using this for a while. Pages and websites load more quickly and streams run smoothly when I turn it off. Sometimes I'll forget and wonder why a stream has frozen or why a page isn't loading. Then I remember, turn off Surfshark for the maximum 2 hours and everything works again. Windows 11 provides excellent anti virus protection and most if not all ISPs can get round VPNs. So spending money this software is a waste.
开发者回应
发布于 12 天前Hi Martyn, thanks for your feedback. We're sorry to hear that you had problems with the performance of certain websites while using Surfshark. We would be happy to assist you with these issues.
Could you get in touch with our customer support team at support@surfshark.com or via live chats on our website? - 评分 1 / 5来自 Lorddevil,20 天前
- 评分 1 / 5来自 AndreMtl 123,1 个月前have trouble activating..paying it was seamless but configuring it is Hell on Firefox or Linux..I may cancel my purchase
开发者回应
发布于 1 个月前Hi, thanks for your feedback. We're sorry to hear that you had difficulties setting up our Linux app and Firefox extension. We'd like to assist you with this issue, could you reach out to us at support@surfshark.com or by joining live chats on our site? 开发者回应
发布于 1 个月前Hi, we're sorry to hear that you had issues with logging in and we'd be happy to investigate this issue for you.
Could you contact us at support@surfshark.com or by joining live chats on our site?- 评分 1 / 5来自 tom,2 个月前
- 评分 1 / 5来自 Flemming,2 个月前i cant login i reset my password and it keeps telling me the password or gmail are wrong i checked everything and its all right i don't know what to do ???
开发者回应
发布于 2 个月前Hey Flemming, we're sorry to hear about the trouble you're experiencing with logging in. It sounds like you've already taken some steps to resolve the issue by resetting your password. To assist you further, could you please reach out to us at support@surfshark.com or via live chat? - 评分 1 / 5来自 foflue,2 个月前i cant login i reset my password and it keeps telling me the password or gmail are wrong i checked everything and its all right i don't know what to do
开发者回应
发布于 2 个月前Hi there, we're sorry to hear about the trouble you're experiencing with logging in. It sounds like you've already taken some steps to resolve this by resetting your password. To assist you further, could you please reach out to our support team at support@surfshark.com or via live chat? They'll be able to help you troubleshoot this issue more effectively. - 评分 1 / 5来自 Firefox 用户 18333386,2 个月前
- 评分 1 / 5来自 Firefox 用户 16491044,2 个月前Won't allow login. Updated pwd, still won't allow login. Total garbage.
开发者回应
发布于 2 个月前Hi, thanks for your feedback. We're sorry to hear that you had login issues while using Surfshark and we'd be glad to help you regain access.
Could you contact us at support@surfshark.com or via live chat on our website? - 评分 1 / 5来自 Nelan,2 个月前
- 评分 1 / 5来自 Firefox 用户 14902835,4 个月前My computer currently shows lack of application memory with Surfshark showing 59G of use
开发者回应
发布于 4 个月前Hi there, thanks for your review. We'd like to take a closer look at the issues you're having with the lack of application memory, could you reach out to us at support@surfshark.com or via live chat on our site? 开发者回应
发布于 4 个月前Привет! Мы будем рады помочь вам с любыми проблемами, возникшими при использовании Surfshark. Не могли бы вы связаться с нашей службой поддержки по адресу support@surfshark.com или через чат на нашем веб-сайте?- 评分 1 / 5来自 Firefox 用户 18239263,4 个月前They charged me an additional $28.99 aside from the $65.34, when I specifically stated I DID NOT WANT a 12 month extension upon signing up.
Their customer support is simply terrible, as they proclaim to be able to easily claim a refund through their live chat - which I tried after receiving those emails; however, none of their live chat links on the website work.
When I finally get a work around to the live chat, I only get the option to cancel the auto-renewal, but not my money back.
I lost $94.33 in a minute. This company scams people out of their money.开发者回应
发布于 4 个月前Hi, thanks for your review. We're sorry to hear that you had issues getting a refund for your 1-year extension, could you contact us at miles@surfshark.com? We'd be happy to take a look at your specific situation. - 评分 1 / 5来自 jan101,4 个月前Ever since the company began offering complimentary subscriptions through cashback, the service quality has significantly declined. There are frequent VPN disconnects and unstable connections occurring twice a day. The browser extension is subpar, causing a reduction in speed by more than 80% at times. Additionally, the split tunneling feature does not function properly, leading to lag issues while playing games. Customer support is inaccessible, lacking both live chat and email options for assistance. It is disheartening that new customers who availed the cashback promotion receive free VPN with presumably better service, while loyal paying customers like myself experience slow speeds and a lack of support. Thank you for nothing, just lost a customer.
开发者回应
发布于 4 个月前Hi, we appreciate your feedback. We apologize for the inconvenience you had due to multiple issues while using Surfshark and we'd be happy to help you as much as possible. Could you contact our support team at support@surfshark.com or via live chat on our website? - 评分 1 / 5来自 John Ryan,5 个月前
- 评分 1 / 5来自 APX,5 个月前To be honest, compared with the nordvpn extension, this extension is just junk. Very unstable proxy performance.
开发者回应
发布于 5 个月前Hello there! We're sorry for the inconvenience that you have encountered. It would be great if you could contact our support team via live chat or email at support@surfshark.com, so they could check further on the issues that you have encountered. - 评分 1 / 5来自 Alfado,6 个月前Absolute garbage. the customer service is non existent and canceling a subscription is next to impossible. The online FAQ just keeps redirecting to itself and any link to do their "live chat" is fake. The advertised 24/7 customer support is a lie and you'll be asked 3 times to fill out a survey about why you want to cancel just to be again redirected to the FAQ. Email is the only way to get even a automated response just to again be linked to the FAQ and a survey.
开发者回应
发布于 6 个月前Hi, Alfado! We're sorry for the inconvenience you experienced trying to cancel your subscription. Could you contact us at miles@surfshark.com so we can investigate your case in a personal manner? - 评分 1 / 5来自 Firefox 用户 18105820,6 个月前
- 评分 1 / 5来自 Firefox 用户 17692527,7 个月前
- 评分 1 / 5来自 lostprophet,9 个月前it simply doesnt work. it works at the beginning of the connection for 1-2 minutes then it stop. useless
开发者回应
发布于 8 个月前Hey there! We're sorry to hear you had to run into this connection issue. Our team would be glad to help you out. Could you reach out to them via email at support@surfshark.com? Thank you! - 评分 1 / 5来自 Firefox 用户 18037445,9 个月前
- 评分 1 / 5来自 Firefox 用户 16127288,9 个月前