Hi there,

UPDATE 3 March 2020:
We take every feedback and concern very seriously. But we still have not received any reply from you back at our official support page:
https://www.turnoffthelights.com/support

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Sorry you have had this bad experience.
What is the reason you rated this so low?

If you need any help, don't hesitate to contact us on this support page:
https://www.turnoffthelights.com/support
We support always our users. And we are happy to help you over there.

Thanks,