Hello Rainkeltoia,

I’m really sorry to hear about the issues you've been facing with our extension causing Firefox to freeze and crash. This is certainly not the level of quality we aim to deliver. Thank you for taking the time to send us the logs. I want to assure you that we do review all logs submitted to us; however, identifying and resolving software conflicts can sometimes be complex and with limited outcomes.

We are committed to improving the extension and ensuring it functions as smoothly as it did before. Our development team is working on these problems and we appreciate your patience as we sort this out.

Ciao, Firefox user

Grazie per la tua recensione Siamo spiacenti per i problemi riscontrati. 🙁 Nel prossimo aggiornamento miglioreremo la funzione di copia della password, speriamo che risolva il tuo problema. Ti consigliamo di segnalarci siti specifici in cui il completamento automatico non funziona bene all'indirizzo support@support.com in modo che possiamo risolvere anche questo problema.

Apprezziamo la tua pazienza e ci impegniamo a migliorare il nostro servizio!

Hello TimT,

Thank you for sharing your concerns, and I'm truly sorry to hear about the difficulties you've experienced with our updates and the Windows Hello feature. We definitely don’t want to make things more cumbersome for you.

It seems there might have been some confusion with the app versions. Our standalone extension does support Windows Hello as a login option, and it operates independently from the desktop app. If you’re encountering issues with this feature or if it’s not appearing as an option, we’d like to look into this.

Regarding the app flagging itself as a phishing threat, this sounds quite unusual, and we take such reports seriously. Could you provide more details about what you were doing when this happened?

If you’d like to discuss these issues in detail, please email us at support@nordpass.com. We’re eager to restore your confidence in our products and ensure a smoother experience.