NordVPN - a VPN proxy extension for Firefox 的評論
NordVPN - a VPN proxy extension for Firefox 作者: NordVPN
617 筆評論
開發者回應
張貼於 5 年前Hello. We would suggest to try reinstalling the extension. However, it would be great if you'd contact our customers' support team while specifying the exact issue that you've experienced, so they could provide you with assistance on its resolve. Our team is available 24/7 at support.nordvpn.com. -A.P.- 評價 1 分,滿分 5 分來自 Firefox 使用者 16184723,5 年前Installed this extension and I still get kicked off the internet when using Firefox.
開發者回應
張貼於 5 年前Hello. Apologies for the unpleasant experience you’ve had. We highly advise you to contact our customer service team and try to resolve the issue. The fastest way to reach them is via live chat at support.nordvpn.com. -A.P. - 評價 1 分,滿分 5 分來自 Robert9157,5 年前unable to login with correct credentials; it worked the last time and now it does not.
開發者回應
張貼於 5 年前Hello. Please contact our customer support, and we'll be happy to take a closer look at the issue. Our team is online 24/7 at support.nord-help.com. -L.L. - 評價 1 分,滿分 5 分來自 Firefox 使用者 15659556,5 年前Nothing but problems and frustrations with this add-on. I pay for their premium subscription, and this add-on does not let me log in (the same credentials work on my mobile & desktop app), constantly locks me out of websites, and even locked me out of my gmail account, I've been unable to log back in it. Just stick with the regular software, this is just malware or some similar crap
開發者回應
張貼於 5 年前Hello! Sorry to hear that you experienced such issues with our browser extension. If you have any other extensions installed on your browser please try disabling them to check if that helps with the issue. You could try a fresh install of the browser too as that might help as well. If the mentioned suggestions don't help please contact our support department via https://support.nord-help.net/ for further help. -R.L. - 評價 1 分,滿分 5 分來自 Firefox 使用者 16136919,5 年前
開發者回應
張貼於 5 年前Hello. Do not hesitate to contact our customers' support team if experiencing any issue regarding our service's functionality. Our team is available 24/7 at support.nordvpn.com.- 評價 1 分,滿分 5 分來自 Firefox 使用者 16077481,5 年前Why is every time I have to enter username and password to use NordVPN when I open the Firefox browser? This doesn't happen on Chrome and Microsoft Edge.
- 評價 1 分,滿分 5 分來自 Firefox 使用者 14995831,5 年前needs to connect to a VPN that actually allows you to browse the web.
- 評價 1 分,滿分 5 分來自 Firefox 使用者 12655486,5 年前L'extension bloque le serveur proxy de firefox, donc j'ai dû le désactiver pour pouvoir me connecter
開發者回應
張貼於 5 年前Hello. It would be great if you'd contact our customers' support team at support.nordvpn.com, so they could check what's causing the issue and provide you with assistance on its resolve. Thank you! - 評價 1 分,滿分 5 分來自 Firefox 使用者 15137635,5 年前Doesn't work anymore. Yes I have logged in. Yes I've paid. Yes the regular app works. They screwed up and like all modern companies they want to sit and collect cash instead of fixing their screw ups.
開發者回應
張貼於 5 年前Hello. It would be best if you'd contact our customers' support team if experiencing any issue regarding our service's functionality. Our team is available 24/7 at support.nordvpn.com. - 評價 1 分,滿分 5 分來自 Firefox 使用者 16020875,5 年前
- This extension uses very slow animations to open the focus-exclusive overlay of its interface. If you don't interact with it directly, it dismisses itself.
Both of those issues are egregious UX failures that need to be addressed. The animation is unnecessary and makes your extension look poorly made; which it is. The fact that the overlay doesn't remain open is even more absurd. I keep my account info in a vault, so I am forced to manually type my email after pasting my password because if I were to leave the form it would just evaporate, clearing the form as well--and to make it worse, it would show the slothful opening animation again.
Partially UX, partially just terrible programming, is that the extension requires you to sign in repeatedly even within the same browsing session, which means it doesn't have good error recovery, connectivity state detection, sleep detection, etc. It would be reasonable to expect that once you sign in with your account, you never have to log in again unless a significant passage of time between uses is detected, like 3 months or more, or your subscription lapses.
None of these issues are difficult to solve. The first two could be solved in two lines of code, I'd bet. The sign in issue seems to happen to far too many people to be an isolated issue.
Perhaps you should consider that not everyone uses their browsers the same way you do. I leave Firefox open for maybe a month at a time, literally until Windows forces me to reboot for updates.
I put my machine to sleep at night and don't manually disconnect from a server in the add-on. That doesn't mean I should be signed out. That just means the add-on should reconnect the next time it "ticks" when the machine wakes up, or when there's network activity in Firefox. 開發者回應
張貼於 5 年前Hello. Please contact our customers' support team at support.nordvpn.com while specifying the exact issue that you've experienced, so they could provide you with assistance on its resolve. Thank you!- 評價 1 分,滿分 5 分來自 Citizen1958,5 年前NordVPN works well on all other devices but this extension on a RaspberryPi won't work. Try logging in to NordVPN with correct credentials and it says something has gone wrong.
開發者回應
張貼於 5 年前Hello. Please try changing your password via our website and try logging into our extension again. In case the issue persists regardless, drop a line to our customers' support team at support.nordvpn.com. - 評價 1 分,滿分 5 分來自 CrippledbyDebt,5 年前This extension used to be really good, but recently whenever I activate the extension, the VPN fails to connect and asks for a username and password making it unusable by disabling access to sites.
Edit: Response to the Developer: Same problem still persists.開發者回應
張貼於 5 年前Hello. Do disconnect from our extension before closing your browser to see whether the issue that you're currently experiencing persists. - I paid for a three year subscription to NORDVPN.
On a PC running windows the NORDVPN app seems be slow and buggy sometimes and I'm getting tired of entering my user name and password. The app indicates it's connected but there's no connection. Reboot machine. I disabled at Start Up and decided to try the Firefox plugin.
The plugin has less features that the app. What WOULD BE amazing is if I didn't have to enter a username and password every time. WHAT'S UP with that NORDVPN? It's a pain in the butt.
Everything is updated.
I will not renew with NORDVPN again unless something changes.開發者回應
張貼於 5 年前Hello. Everything's working as intended on our end. It would be best if you'd contact our customers' support team at suport.nordvpn.com so they could check what's causing the issue that you're currently experiencing.