I again cannot log into my account in extension because of the error {"driver":true,"name":"MongoError","index":0,"code":17419}

For the first time, this problem occurred with my original account, then they added a license to my second account, but now I get the same error when logging in through the second account.

I wrote in support of the extension, at first, they responded, but for the last six months, they have simply ignored my requests.